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Customer reviews

Rating 4.7 out of 5 stars with 2392 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Backup Plus Desktop 5TB External Hard Drive's large storage capacity and ease of use. Its reliability and relatively quiet operation are also frequently praised, along with the competitive price and fast USB 3.0 transfer speeds. While some users found the bundled software to be problematic, most customers reported a positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,392 reviews
  • Pros mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Dead after 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room however the micro USB port started to bend and wouldn't hold the cord without support... then after 2 or 3 times of repairing the data we uploaded, it stopped working all together and we have to buy a new one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Overall it was a good item till it stopped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this thing I was so excited to have a huge storage item. Yet like 4 weeks later it broke. No reason as to why And about a TB of data lost. Will be returning today or after christmas holiday. Which is rather bad since i have to go without it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backup software is not good, hard to figure out. Ended up using Windows software.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard drive too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Seagate back up drive is too bulky and heavy for hard drive. Not worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be more user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional product but transferring the files is a little complicated.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I count it all joy that I got this b4 the Crash of my computer hard drive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation but long process to backup small box makes it easy to store

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the product for approximately one month and it now no longer works. Drive is inaccessible by any program. For a backup it does me absolutely no good. Will have to send into manufacturer for a replacement, but all data stored is lost. May be due to movement or jarring but a portable drive that is not portable is useless.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this hard drive haven't used it just wanted to get best buy points

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with a Mac laptop. Associate said it would but it didnt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Like this Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Hard Drive is not useful for me. I'll never buy this anymore.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is difficult to get it to work with Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back up my mac and it was difficult

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems good have to see how long it lasts to be certain

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is very fast and effective

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crashed!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to back up computer and it crashed everytime.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Lots of storage - Plug & play easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a lot of success with external Seagate drives over the years. They have always be really easy to set up and start backing up files. I hardly ever concern myself with the size of an internal drive anymore. Extremely fast transfer and very quiet. Fair price for so much space.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Might Be Good but not on MAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent a bit of money on this device but haven’t been able to figure out how to get it working on a MAC, even though it is advertised for a MAC. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    An OK HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this Hard Drive for about 3 years and it has crashed at some point, the down side is this is where most of my backups for Norton where stored

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died a few months after the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive gave me constant issues after the first year. It would just decide to stop spinning while connected to my desktop. I tried different drivers, and a multitude of other remedies, but in the end it finally died 2 years and 4 months after purchase without warning. Backblaze saved most of the data, but I don't think I can buy another one of these without serious reservations. I need to figure out how to do a NAS so i can avoid this in the future.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Seagate seems to always fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't bad for the price but after a couple of years all Seagate drives seem to become trouble for me. WD seems to be more durable.

    No, I would not recommend this to a friend