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Customer reviews

Rating 4.7 out of 5 stars with 2392 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Backup Plus Desktop 5TB External Hard Drive's large storage capacity and ease of use. Its reliability and relatively quiet operation are also frequently praised, along with the competitive price and fast USB 3.0 transfer speeds. While some users found the bundled software to be problematic, most customers reported a positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,392 reviews
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Normally a WD guy, but quite happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little frustrated when I couldn't get the WD drive in my local store but picked up this 5TB Seagate instead. Great Value and has not let me down after 6 months of heavy video editing and transfers.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing what else is it to say.? gaming storage is great, im getting a XBOX ONE so yeah this is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Will not stay running/slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for the size but the quality forced me to return it. I put several hundred GB's onto it. It took all night due to it slowing down gradually. In the morning, the drive was at full spin but I could not access it. I unplugged it and plugged it back in and resumed my transfers but it stopped writing. It never would stay connected. Seagate suggested my motherboard chipset is to blame on my month old computer. Never will I purchase a Seagate product again! I exchanged it for a Western Digital external drive and it's been running perfect ever since! It only took an hour to transfer what the Seagate took 9 hours to do. Seagate lost me as a customer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great drive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is second one of thees I have bought. This is a great drive. I use one on my Mac for graphic / video production and the other on my X-Box One as game / media storage. They are fast and reliable so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage space, best price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Seagate products. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great deal for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a lot of storage for archiving video productions. I am very pleased with this product. It holds all my productions and still has free space. I have had good experience with the Seagate brand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good hardware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Seagate hardware in the past and have found it to be dependable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive for a decent price. awesome transfer speed.

    I would recommend this to a friend
  • Pros mentioned:
    Usb

    Rated 4 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I have a Mac and a PC so I love the fact I can use it for both and not have to reformat the drive. So far it works as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like A Champ

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets all of my expectations and more. Transfer speeds are great. Sold, quiet, and modern looking. Definitely recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast compact external HD for backup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this with my MacBook Pro as a time machine. It is fast, was easy to set up, and has performed flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Good buy TB/$

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a large drive for data backups and this model fit the bill. File transfers very fast via USB-3

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Solid external hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great performing external drive. Seagate is good at well-priced but reliable drives.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tricky at first but easy once set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive was complicated to encrypt during set up (I'm not great either this type of thing), but super simple once that was done. It's a super great value!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Recommended!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, works as expected. Lightweight, I would definitely get another, I trust this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays well with the XBOX One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously I used a WD My Book 4TB External USB 3.0 as external storage for my XBOX One. The WD corrupted only after 2 months of using it. At first I thought something was wrong with my XBOX because I had to continually do hard restarts on it but soon learned that all my games (1TB) were corrupted. I have used the Seagate for over 2 months and I have never had any trouble with it. No crashes no hard restarts!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great space

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no issues with. Lots of space and got it around Black Friday for a relatively low price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely Worthless - so is Seagate's Rescue Plan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this item back in October and immediately transferred all of our photos, videos, etc. on to it. After we heard about others' horror stories about losing their data, we purchased Seagate's Rescue Plan to help protect our data should the hard drive fail. Fast forward 2 months and the hard drive failed. We contacted Seagate's Rescue Plan to file a claim and was told that because we hadn't had the Rescue Plan for 60 days we couldn't file a claim AND our issue was now considered a PRE-EXISTING CONDITION! Oh, but good news, we can get our money back for the Rescue Plan. NEVER EVER BUYING SEAGATE AGAIN!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Seagate - Backup Plus Desktop 5tb External Usb 3.0

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good hardrive still working as of today when i first brought it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Result compared to ad on box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic backup is terrible: same data stored many places; multiple clicks to get to any where to then find anything. I called support and they said it could not be altered or fixed and they realized it was a problem. This unit is ONLY good for manual back up. Don't load the automatic program on your computer or you will be sorry!

    No, I would not recommend this to a friend