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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 66 reviews

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83%
would recommend
to a friend

Customers are saying

Customers value the Personal Cloud 5TB External Hard Drive's ease of use and large storage capacity, frequently praising its simple setup and ability to handle extensive file backups. The product's reliability and performance also receive positive feedback. There were no reported cons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 66 reviews
  • Rated 5 out of 5 stars

    Has worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive allows access no matter where we are it's a great unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and feature rich!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a network admin consultant and Bought this for me! Great NAS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes this is exactly what i wanted...full of memory

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to get operating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is easy to setup and begin using. So far we really like it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had problems backing up all my computers and tablets in the past, but so far no problems with this product. Easy setup. Very happy with purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great backup for my files. Makes it nice to be able to access it on various computers in our home. Also, nice to access when away from the house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Not all it says it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the set up was easy, the personal accounts were not easy and in fact impossible, the S drive quit working after a few weeks. It does allow storage in a general account. So I should be thankful for that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    A lot of storage and features for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this device. Storing all my photos, video streaming and gopro movies on it. Tons of free apps to work with it.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says and works wonderfully. I couldn't ask for a better network cloud drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    obviously its a ton of space, using it on the network saves all our personal hard drive space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to easily setup the NAS drive and backup my computers and mobile devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setuo and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding product easy to setup and use. The price is quite reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what i needed. it backs up all of my devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Liked it don't love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked it don't love it. Transfer one way or the other takes entirely to long. It should have come with a usb to usb cable to connect and transfer files. 2tb to transfer took me almost 3 days had to over wifi and I have the fast speed available from cox. After transfers you have to reboot it or it won't be seen by any device your trying to stream files to... Frustrating

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great attached storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a little workarounds with getting the sea gate to work with OS X we have been able to see it as a drive in the computer and access it on the net. I especially like the attached USB port the big negative is the interface and file management tools are weak. It works best with a 3rd party file manager

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice product I got in very good price in bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent if setup right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is good but never seemed to get a dependable connection from wireless pc.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest to get working when you have a ton of data, but it works well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Deserves NO Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst purchase I ever made. It took me three days and absolutely no help from Seagate to get my PC to recognize this drive. Once it was recognized, there was absolutely nothing I could do with it. It was returned. I subsequently found out there was a lawsuit against Seagate for this absolutely worthless product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Seagate was a dud - it just did not work. I returned it for a refund - thanks Best Buy. I've since bought a Western Digital My Cloud, which Best Buy Geek Squad says is a better product. More on this later.

    No, I would not recommend this to a friend
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