Customer Ratings & Reviews
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would recommend to a friend
- Rated 3 out of 5 stars
works great, but can't hold battery
bestbuyreview Posted
the finger print feature is awesome. the Bluetooth connection is convenient too. unfortunately the battery can't hold charge and keep stuck at 4%
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted
Dear Customer,
Thank you for sharing your review on the Segway Ninebot Smart Fingerprint U‑Lock. We’re glad to hear you enjoy the fingerprint feature and Bluetooth convenience. However, we’re sorry to learn that the battery is not holding a charge and remains stuck at 4%. The lock should maintain proper battery performance, so this issue indicates a defect.
Please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will assist you with troubleshooting and provide a solution, whether that’s repair or replacement, so you can continue using your lock with confidence.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
3 ways to unlock. The future is here
PICASSO242 Posted
This is definitely the best lock I have ever owned. And it functions well. There are three ways to unlock it: by Key by fingerprint or by the app. The lock is strong, robust, and easy to carry around. This is definitely the future of locking mechanisms.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Customer,
Thank you for sharing your review on the Segway Ninebot Smart Fingerprint U‑Lock. We’re delighted to hear that you consider it the best lock you’ve ever owned and that its three unlocking methods—key, fingerprint, and app—are working well for you. It’s wonderful to know the lock’s strength, robust design, and portability are meeting your expectations and giving you confidence in its security.
If you need further assistance or have questions about your lock, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team - Rated 1 out of 5 stars
No good
Gray23black Posted
Straight trash had to send it back had to send it back
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted
Dear Customer,
Thank you for sharing your review on the Segway Ninebot Smart Fingerprint U‑Lock. We’re sorry to hear that the product did not meet your expectations and that you had to return it. Your feedback is important, and we understand how frustrating it can be when a product doesn’t perform as intended.
For returns and replacements, please continue working directly with Best Buy Support, as they are the dealer who processed your purchase. You can reach Best Buy Customer Service at 1‑888‑BEST BUY (1‑888‑237‑8289) or visit their Best Buy Support page for assistance.
If you’d like help with other Segway security solutions or have questions about product features, Segway Customer Support is available at technicalsupport@segway.com or 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team - Rated 1 out of 5 stars
Return it
BoondyX Posted
It was a nice design but the app and the lock itself did not want to connect. Had to return it sticking to the old lock with keys.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted
Dear BoondyX,
Thank you for sharing your feedback on the Segway Ninebot Smart Fingerprint U‑Lock. We’re sorry to hear that you experienced issues with the app and lock connectivity, and that this led to a return. We appreciate your comments on the design and understand your decision to stick with a traditional key lock for reliability. Your input helps us improve both product performance and user experience.
If you’d like to troubleshoot further or explore other security options, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to assist you.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
great lock
mspayne Posted
easy to use to lock up almost anything you can think of
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Customer,
Thank you for your 5‑star review of the Segway Ninebot Smart Fingerprint U‑Lock. We’re delighted to hear you find it easy to use and versatile enough to secure almost anything you need. Your feedback means a lot to us, and we’re glad the lock is providing both convenience and peace of mind.
If you ever have questions or need assistance, please reach out to Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.
Best regards,
Segway Customer Support Team