Customer Ratings & Reviews
See more imagesSegway - S2 Self-Balancing Electric Scooter - Smart Personal Transporter, 21.7 Mile Range, 11.2 MPH Max Speed & BT Speaker - Black
- Model:
- AA.00.0012.78
- SKU:
- 6589098
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Cool item
SheilaH Posted
Fast alot of verbal directions given sometimes anoying
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Sheila,
Thank you for sharing your review of the Segway S2 Ninebot Self-Balancing Scooter. We’re glad to hear you find it fast and enjoyable to ride. We also appreciate your feedback regarding the verbal directions—it’s helpful for us to know that this feature can sometimes feel a bit overwhelming. Your input is valuable as we continue to improve the rider experience.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Awesome
RayshawnS Posted
100%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
I would recommend this to a friendBrand response from Official Segway Support
Posted
Hi RayshawnS - we 100%%%%%%%%%%%%%%%%%%%%%% agree with you! =)
- Rated 4 out of 5 stars
Overpriced
BrandonmichaelB Posted
Took some getting used to. Za of left and right differs from traditional hoverboards. The use of the knee bar is critical in steering. This item does not pivot at the center point, has a knee bar that is used to turn left or right.
I would recommend this to a friend - Rated 5 out of 5 stars
Segway ninebot
user749081 Posted
Best Buy had the best price and it shipped out the next day after ordering it later in the day before it shipped. It arrived quickly and the packaging was amazing. I am very satisfied with my purchase and experience with buying from Best Buy.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Thank you for your review of the S2. We’re glad to hear you had such a smooth experience with your purchase and that the quick shipping and quality packaging met your expectations. If you ever need any assistance, please reach out at technicalsupport@segway.com. Happy Riding, Segway‑Ninebot Customer Support.
- Rated 5 out of 5 stars
Grate
Yesemith Posted
It’s super cool. I use it every day for door-to-door.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Hi Yesemith, We're so glad to hear that you're loving your S2! It's truly an amazing ride and blast to ride. Thank you for sharing your experience with us and keep on adventuring!
- Rated 5 out of 5 stars
Segway
SherriC Posted
She loves it. Easy to set up. Works well in gravel and pavement.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Sherri,
Thank you for sharing your review of the Segway S2 Ninebot Self‑Balancing Scooter. We’re delighted to hear she loves it and that setup was easy. It’s wonderful to know the scooter performs well on both gravel and pavement, giving a smooth and versatile riding experience.
If you ever have questions or need assistance with the scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Segway
AjJ1 Posted
Awesome product! Use it for door to door sales. Best buy is the best.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Customer,
Thank you for sharing your feedback on the Segway S2 Ninebot Self-Balancing Scooter. We’re delighted to hear that you find it an awesome product and that it’s been useful for your door-to-door sales. It’s wonderful to know the scooter has provided both performance and convenience in your daily routine.
If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Easy to set up, sturdy and fun
Pelon33 Posted
The Segway is pretty sturdy, quick to setup and use.
I would recommend this to a friend - Rated 5 out of 5 stars
Very like it
Alex25 Posted
We are get it for my daughter birthday sim like she very happy with it
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Alex,
Thank you for sharing your review of the Segway S2 Ninebot Self‑Balancing Scooter. We’re so glad to hear that your daughter received it for her birthday and is very happy with it! Your feedback highlights the joy and excitement this scooter brings to young riders, along with its reliable performance and ease of use.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Sagway
Robert Posted
Ride nice has good balance son love it............
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Robert,
Thank you for sharing your review of the Segway S2 Ninebot Self‑Balancing Scooter. We’re delighted to hear that it provides a smooth ride with great balance and that your son loves it. It’s wonderful to know the scooter is bringing both fun and stability to his experience. Your feedback is greatly appreciated.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Awesome Segway
RichardW Posted
Kids love it, they learn to ride it like a pro in less than 5 minutes after following the instructions that was read out in real time. So much fun playing music via Bluetooth. They can’t get enough of it. Just wish there was one with greater that 220lbs maximum load capacity.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Dear Richard,
Thank you for sharing your review of the Segway S2 Ninebot Self‑Balancing Scooter. We’re delighted to hear your kids picked it up so quickly and are riding like pros in just minutes — that’s fantastic! It’s great to know they’re enjoying the added fun of playing music via Bluetooth as well. We also appreciate your feedback about the maximum load capacity; insights like yours help us understand what riders are looking for in future designs.
If you ever have questions or need assistance with your scooter, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team - Rated 5 out of 5 stars
Great product
TXReviewer Posted
Great quality, arrived quickly, and Best Buy price was competitive.
I would recommend this to a friendBrand response from Official Segway Support
Posted
Thank you for your feedback! We’re thrilled to hear that you’re happy with the quality of your Ninebot S2 and that it arrived quickly. If you ever need any assistance, please reach out to technicalsupport@segway.com
- Rated 5 out of 5 stars
BEST BUY IS THE BEST EVER FARMINGTON NM
Danny Posted
Best Buy the best EVER!!! Thank you store Farmington NM
I would recommend this to a friendBrand response from Official Segway Support
Posted
Thank you for your review! We are very happy that you are enjoying your Ninebot S2. At Segway-Ninebot we strive to help our customers have a great experience. Happy Riding, Segway-Ninebot Customer Support.
- Rated 5 out of 5 stars
Great product
JusticeN Posted
Super duper good product easy to ride and it’s self balancing
I would recommend this to a friendBrand response from Official Segway Support
Posted
We’re excited to hear about your Segway S2 experience! It’s great to know you’re enjoying the ride. If you ever need any assistance, please reach out at technicalsupport@segway.com.
- Rated 2 out of 5 stars
Doesn’t hold up!
Sphelps Posted
Bought mid January and it has broken footpads the seat broke and the fender cracked. For the money we paid it didn’t hold up at all! Pretty disappointing!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Never again
RyanjS Posted
This was one of the worst online buying experiences ive had.. ordered 9-27-25 said it wouod he delivered 10-2-25 then it said it was delayed til the 10-3 thru 10-6..come the 8th no update..tracking has zero information except that it was picked up. Called Best Buy, or tried a bunch, got ahold of someone, said theyd reorder it and send me an email in a couple days, which is funny in itself, and crickets ever since. Ordered a segway, theyre not cheap, guess itll get here when it gets here..10-2 was my kids birthday, the day it was supposed to he arriving
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted
Hi RyanjS - thank you for your comments. We understand that the shipping experience from Best Buy did not meet expectations. While Segway does not manage this for Best Buy, if there is anything we can do to help... please reach out. The Ninebot S2 is a fantastic product so we hope to get this resolved quickly so your child can enjoy their gift.
- Rated 1 out of 5 stars
Broken Item
FWN108 Posted
A few rides only which couldn’t have done a damage at all and figured out it was broken from the inside.. a part that is rare to break
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted
Hello! We're sorry to hear you're having issues with your S2! Would you mind emailing us with details at technicalsupport@segway.com, and we'll look into how to best get you back on the road!