The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,584 reviews
Rated 3 out of 5 stars
Too Neutral. Needs more Personality
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Short Story: boring to listen music out of. Music is not as loud as expected. Great overall sound, just soft and very neutral. For the price point, they felt very underwhelming.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wanted to replace my deteriorating Sony WH100XM4. Connection drops & reconnects constantly. Static during video editing, Youtube, everything. very annoying noise cancelling. Get something else for the money.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1-star for BEST BUY BUSINESS PRACTICE!
What I can prove:
I purchased these 19DEC2025, received 22DEC, they blew a speaker TODAY (16JAN2026) and Best-Buy's return policy is 15 days, so its last day for elibility of return was yesterday 15JAN2026. I bought a new-condition item.
What I cannot prove:
When I received the item, the shipping label was marked "Returns Center." I was slightly suspicious but the box's tamper-proof stickers were undisturbed so I wrote it off as paranoia, since I did pay for a "new" product. When I opened the box, the mfg labels on the ear cups seemed sloppily applied on the left-ear sticker--as if somebody had removed and then re-applied it. I couldn't prove it...but then the Returns Center origin began to make more sense. Again, I thought I was paranoid because of the tamper-proof seals on the outer packaging appearing pristine. I own several Sennheiser headsets and this was the first to blow a speaker, within 30 days of ownership.
I highly suspect Best Buy is selling refurbished items, marked "new."
SHAME ON YOU, BEST BUY!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very disappointed in the near constant disconnection. Super random. If nothing is playing for a while it just drops connection. Trying to get them to reconnect is often painful. You have to turn them off and on frequently to reconnect. Sound and comfort are great. Bluetooth glitches so far are frequent.
Amazing sound quality.Build and app needs improvem
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good sound quality but design needs improvement.I experience discomfort when I have it over my ears for longer time.
Also,the app crashes on iOS repeatedly
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best pair of headphones I have purchased. These were a gift to my daughter for her filming classes and she says they are great for the editing process she needs to do. Highly recommend