The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,606 reviews
Rated 5 out of 5 stars
Ms
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good quality headphones. Noise cancelling works!. The phones can be adjusted on the ear piece. Worth the investment.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing quality headphones, but my god, I only had them for 3 days and I already am having problems with them. Biggest issue, the app used to control and manage the headphones, is complete garbage. Its slow, buggy, and doesn't have that many good features. But my main problem is that there is no way to get the app on my computer, and at the moment of writing this review I have to have my headphones on for the 22 minutes firmware update to work. I mean the noise cancelling stopped working, only after 3 days of use, which I assume has to do with the firmware update, maybe. For the price, I shouldn't have to deal with so many bs problems. At this point I am seriously thinking in just trying to get my money back and buy something halve the price. Also, on my laptop sometimes it has to connect, disconnect, then connect to work, which is a little annoying but it doesn't last more than 30 sec. Being said that, I cant recommend this headphones since maybe other headphones may have more problems than mine, which is not worth for the money.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best sound quality at the price point. Full featured and easy to use. Noise canceling is excellent but still allows aural connection to the world outside.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1-star for BEST BUY BUSINESS PRACTICE!
What I can prove:
I purchased these 19DEC2025, received 22DEC, they blew a speaker TODAY (16JAN2026) and Best-Buy's return policy is 15 days, so its last day for elibility of return was yesterday 15JAN2026. I bought a new-condition item.
What I cannot prove:
When I received the item, the shipping label was marked "Returns Center." I was slightly suspicious but the box's tamper-proof stickers were undisturbed so I wrote it off as paranoia, since I did pay for a "new" product. When I opened the box, the mfg labels on the ear cups seemed sloppily applied on the left-ear sticker--as if somebody had removed and then re-applied it. I couldn't prove it...but then the Returns Center origin began to make more sense. Again, I thought I was paranoid because of the tamper-proof seals on the outer packaging appearing pristine. I own several Sennheiser headsets and this was the first to blow a speaker, within 30 days of ownership.
I highly suspect Best Buy is selling refurbished items, marked "new."
SHAME ON YOU, BEST BUY!
Excellent starter headphone for the new person loo
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Superb sound, great presence and definition. Perfect for a narrower head, they do fit snug and could be fatiguing. ANC is a little weak but not a real issue.