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Customer reviews

Rating 4.5 out of 5 stars with 1606 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,606 of 1,606 reviews
  • Rated 1 out of 5 stars

    Connection always drops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these headphones as a gift. I was excited to check them out as they were rated the best in sound quality. After using them for about 15 minutes, the bluetooth connection dropped. I reconnected, and then it happened again, and again. I updated the firmware, and it happened again. This time it flashed a red light as if the battery was going dead. So I charged it to full and tried again... and the connection dropped after about 20 minutes of connection. I thought maybe I got a bad pair--so I searched for online reviews only to discover that this issue is prevalent among users whether they bought their headphones a year ago or a month ago. It seems Sennheiser has a bad design (firmware? hardware?) and has not been able to resolve it since these headphones were released. Do yourself a favor and skip these!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Felt cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning and going with different brand. Felt cheap for the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shallow ear pads and too small

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headband is too tight and ear cups are shallow. Perfect headphones for women and children though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headohones dont buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are honestly so annoying to deal with you’re better off with beats headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unresponsive service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I both headset in Aug 2021 and they claim 2 years warranty. They stopped working normally. Shutting off by them self in full charge. I’ve filed claim month ago and no any movement. I’ve send message to manufacturer - no answers for 2weeks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is overpriced, technically outdated, and unentertaining.

    No, I would not recommend this to a friend
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