The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Disappointed
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pillow is terrible. Uncomfortable and not anything like the description. Let my partner try it , same thing. It’s sitting on a chair and won’t be used.
No, I would not recommend this to a friend
Brand response from Serta Team
Posted .
Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillow is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Rated 1 out of 5 stars
Worst pillow ever.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As the other review stated this pillow is the worst. It is nothing like whats stated at all. There is no "cooling gel" to it what so ever and is a cheap piece of memory foam stuffed in a pillow case. I got it completely lopsided and mishaped, what a waste of money
No, I would not recommend this to a friend
Brand response from Serta Team
Posted .
Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillow is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!