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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 6 reviews

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67%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Palisades Modern 3-Seat Fabric Sofa for its comfort. Customers find it easy to assemble.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 2 out of 5 stars

    Fur attractor and not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have pets, this is not the couch for you. You can wash the covers but it holds hair horribly. It is also not very comfortable. I thought since it was surgery it would be softer or fluffier but it's quite hard. The back pillows don't really stay in place either.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there, thank you so much for taking the time to review your sofa, your feedback is very important to us. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!

  • Pros mentioned:
    Assembly

    Rated 1 out of 5 stars

    Couch is not my favorite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get a couch finally. It arrived in a box and was easy to assemble. Happy woth it for a few months. The back cushions sag. The seat cushions are now misshaped and dip in the middle. I tried switching them but it does the trick for maybe a few days. Fabric is pilling. My family seems to like it still but i cant stand it. The only way i will sit on it is that i remove the back pillow and replace with a large pillow and then cover it with another blanket. I guess I get what I paid for. Still not happy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Its ok, for like an apartment.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty small but you get what you pay for, somewhat comfortable but it definitely wouldn't be a permanent solution for a couch

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 5 out of 5 stars

    Serta Brown Couch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Easy to put together. Fits perfect in my room. Dimensions stated were accurate. Would recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 5 out of 5 stars

    Good sofa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good sofa it firm on the bottom and soft on the top building is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 4 out of 5 stars

    Great looking couch!

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great couch for the price, it's a bit stiff at first but it loosens up over time.

    I would recommend this to a friend
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