Customer Ratings & Reviews

I purchased the Shark CarpetXpert with StainStriker Technology (White) for my home after my dog became sick and had an accident on my white carpet. I was honestly nervous because white carpet shows everything, and I was worried I’d have to replace it. I was amazed at the results. The StainStriker technology lifted stains and odors I thought were permanent. You could immediately see the difference after just one pass. The carpet looked brighter, cleaner, and refreshed — not just surface-clean, but truly deep cleaned. I did need to go back and purchase more cleaning solution, but that’s only because the machine worked so well that I kept going. The results were absolutely worth it. It didn’t leave the carpet overly wet, and drying time was reasonable. This cleaner saved my carpet and gave me peace of mind. I’m extremely happy with this purchase and highly recommend it, especially for pet owners or anyone with light-colored carpets.

The StainStriker ex201 arrived in excellent condition and was easy for me to put together. Amazing product cleaned a big black stain in front of my son's recliner that has been waiting a year to shampoo. I wanted this one since I've got a shark navigator vacuum that is working as well as the day I got it 10years ago. Customer service was amazing when I couldn't find the owner manual & sent me links while I spoke with them. My carpet was dry in an hour and looks new.

Im sold on shark vacuum cleaners so after my 2nd hoover dued i decided id try this one. Not disappointed. Attachments are great. They have an attachment to use on dog accidents so it contains everythkng sucked up in its own container and it doesnt run through the actual cleaner. A must if you have pets especially baby pets. I use it alot in home and in my vehicles. Does great job.

After following the guide it was much more efficient. I do two pulls to get the feel of a much better clean

Our favorite vacuum to use on our carpets. Only buy if you want to see the gunk

This is the best cleaner. We had spots we couldn't get out for years. The stain striker devolved it right away. It took big black spots from foot traffic and it took it right up. Overall it did a fantastic job 5 stars.

I bought this steam cleaner in hopes of cleaning up some serious stains left by the cats. As you can see, the stains are gone. Very good investment.

[Employee of bestbuy] Cleaning solution leaves carpet smelling great!! You can see the dirty water being picked up.

I just purchased the Shark stains striker it works really well. I have two dogs and I must say it definitely did the job. I would highly recommend.

This is a great, lightweight carpet cleaner for a decent price. I was hesitant at first but I was quickly surprised by the amount of dirt it picked up.

The family has used this 3 times and no issues so far.I love the attachments for the stain striker .I can do my car seats and furniture.We have 2 cats and a small dog …so this thing is getting a workout !

Best carpet cleaner I've ever used. Worth the money.

good. very goodgood. very goodgood. very goodgood. very good

Good quality and really useful. The bad thing is the reservoir full up so fast and the liquid gone fast as well so get ready to buy more liquid.

I saw very good products, but first of all I received very good service from you. thanks a lot

The best carpet cleaner I ever had. I have pets and the urine stains came out with ease.

Shark CarpetXpert with StainStriker is not only for carpets but for area rugs, furniture and stairs as well. Strong suction to extract dirt, debris and water for quick drying of the carpet. Using the solutions provided, it can do deep cleaning and remove odors both very well. Smell very good after using the cleaner. The brushroll rotate at high speed during deep cleaning hence it is doing a pretty good job. This has built in spot and stain remover hand tool connected via a hose to the main body, however it does not have a motorized brushroll for the hand tool, you have to manually move the brush back and forth to brush the carpet. But the brush has 2 sides, regular brush and rubber knobs type which I prefer. It is easy to use, has 2 buttons, one to turn on and one to select mode; cleaning mode or quick dry mode. Assembling the cleaner is very easy, just follow the included manual exactly. Cleaning the cleaner is also very easy, after cleaning the carpet, remove the dirty water, clean the sponge filter, remove the brushroll, wipe the area inside brushroll housing and that's it. It is not too heavy so pretty easy to carry around as it is designed with a built in carry handle. The cleaner is well designed, both the hose and power cable stored nicely attached to the body. Has 5 years warranty which is a plus. Comes with 1 Shark CarpetXpert Deep Clean Pro formula, 1 Shark StainStriker OXY formula, 1.5" integrated crevice tool, Pet tool, 3.5" reversible bristle tool and 1 hose cleaning tool.

The fact to give no stars, I would this is the worst carpet cleaner machine I’ve ever owned. I had to call and already had it replaced once as the dirty water comes out the vent on the right I thought maybe it was the machine, but the second one does it too, and it’s disgusting that it blows out onto your clean carpet. also is hard to clean. You have to pick it up and put it on the sink to wash underneath it. The one piece does not even come off. you can see in the first photo I provided if you zoom in and see the crime that was coming out the vent, but this is after I’ve cleaned it somewhat.

Shark Vacuum cleaners are always in the top tier for suction and performance, so it stands to reason that their carpet cleaners would be just as good. The CarpetXpert has almost a 12" wide cleaning path with great suction and  a 30.4fl oz recovery tank. This stand up unit not only has a rotating brush roller to help scrub away stains, but it also has a built in hand tool that gives you 3  additional cleaning tools which can be used almost on the fly by just flipping a lever. The hand tool hose stays attached to the unit, but can be removed to clean out if necessary. The default tool is the Crevise Tool. The Crevise Tool is pretty small and has an opening of an inch wide with three  small rows of bristles for scrubbing. Because of the size of this tool, you could easily  use it clean a lot of other unconditional things that you wouldn't typically use a floor cleaner for. For example clothing. It's easier to remove certain stains if you have a way to pull them out of the fabric the crevise tool is perfect for this. You can even use the included solutions and spray  jet to treat the stain, and then scrub it with the bristles. The Crevise tool could also be used on stairs, couches, chairs, and even car interiors.  It fits almost everywhere. The 3.5" Hand Tool gives you a wider cleaning path and more bristles for bigger areas and bigger stains. It works great to spot clean carpets, couches and chairs. This snaps over the crevise tool for use and the bristles on this tool can be reversed if they become too flattened in any direction. The included Pet Tool snaps into place over the crevise tool as well. This tool  has a 4" width and has rubber bristles. The rubber bristles can be used to  agitate stains on more delicate fabrics. They also help with trying to clean up wet pet messes. Because of their shape they will not get caked with materials like the bristles typically do. The Pet Tool even has it's one little recovery tank  to help to keep some of the messier and stinkier messes out of the entire  unit, making it easier to clean up afterwards.  Basically everything on this carpet cleaner can come apart for easy cleaning and maintenance. The crevise tool even comes with a clear plastic cover  that can mount over it to help spray away and clean debris from itself. The Stain Striker feature includes 2 separate cleaning chemicals and tanks that only mix when applying them to the stain. Both have a pleasant aroma (not overpowering) and made my carpet and house not only look good but smell pretty nice as well. The Oxy Multiplier sits in it's own tank because it is not always needed for most of your carpet cleaning. It does make sense for it to be automatically dispensed while using the hand tool. as that tool would probably be used typically to treat and attack actual stains, not just a large area like an entire rug. The clean water fill tank can be loaded with heated water up to 140 degrees Fahrenheit. Anything hotter could cause damage to the machine and your  cleaning surface. Heat is great at accelerating the stain fighting process, but it can also force colors to run and damage some materials. Make sure you test small areas of any area to be treated to make sure you do not ruin it. Just as an FYI there are no triggers that need to be held down to dispense the detergents from the main tank. So you don't have to worry about your fingers going numb from holding onto a trigger for too long. Shark tried to automate  this process for you, so that the machine sprays the cleaning solution when  pushing the it forward, and then uses just the suction when pulling backwards. The brush rollers keep turning in both the forward and reverse motions to  continue scrubbing during the whole process. Once you are done applying the cleaning solvents to the floor, you can change the mode on the carpet cleaner to quick dry mode. This mode turns off the spray jets so it wont matter in which  direction you are moving the unit around.  The machine has great suction. The first time I emptied the dirty water tank,  the filled amount was pretty close to the dispensed amount used from the clean water and detergent tank. I had vacuumed the floor before running the carpet cleaner accross it, yet I still had plenty of actual dirt/sand , fabric and hairs that got pulled into the recovery tank. That just proves how good this machine works at pulling everything out of the carpets. This carpet cleaner worked great on my rugs and furniture. It made my chairs look almost like new, and brightened the rug in areas I treated. It was able to easily remove a ketchup stain and several other unidentified stains very well. However the machine is not magic, no matter how good the suction and rotating brushes  are it was not able to remove an old very aged stain in my oriental rug. Aged stains are some of the hardest to remove because of all the other elements that may have compounded onto them. Bleaches and other oxidizing chemicals are great for removing stains in the fact that we can no longer see them. Most cleaning solvents have enzymes and surfactants that can break down and lift out stains, but when those fail, most people will turn to bleaches. Bleaches don't actually remove many stains, instead what they do is change the color properties of the element they are interreacting with. Basically making them invisible to us. While there is a large array of things that bleaches can interact with, these chemicals do not have any effect on grease based stains and sometimes don't always work on all tannins or proteins. There are mainly two types of stains most people will encounter non water based stains (grease/oil) and water based stains ( virtually everything else) Normally non water based stains should be treated with degreasers and other oil removers before trying any type of water based cleaners. Water based plant stains should be treated with acidic cleaners like vinegar. Protein based stains can be treated with any type of soaps, but might need a bleaching agent like hydrogen peroxide to remove completely. It's usually helpful if you can identify the type of stain before trying to clean it. Although most cleaning solvents today try to include a little of everything, so that the consumer doesn't need to be an expert in stain identification or removal. In most cases, all we have to do is point and shoot. Because of the easy to use hand tools, you might be tempted to try to clean your drapes as well. I would not recommend it. The solvents included are water based. They might be very capable of removing the intended stain, but then will most likely make a water ring around the treated area, which will only prompt you to make more of a mess. Make sure you are cautious about using this on dry clean only items, as it is not recommended. Overall this carpet cleaner exceeded my expectations with it's ease of use, and suction capabilities. The included solvents worked great for most everything. My only complaint would be that I would like the spray jets on the hand tool to be adjustable. It sprays out pretty strong and dispenses a lot at a time. I would like to soften that to a finer mist for smaller projects. But other than that it works great!

The Shark CarpetXpert Upright carpet cleaner did a fantastic of cleaning my carpets. My home has several carpets. I have two pets and a family. Weekly vacuuming is the minimum required to keep the surface dirt under control in my home. However, stains from spilled drinks, animal matter, and dirty wet feet build up over time. There are some things we just do not have control over. Or so I thought until I gave the Shark CarpetXpert a try. My cat left me a lovely pile of vomit on one of my carpets that very day I unpacked the CarpetXpert. How nice of her. I cleaned up the surface dirt with paper towels and a quick vacuum. I noticed that the entire carpet had stains from spilled liquids, foot traffic, and soda can rings. The CarpetXpert made quick work of all the stains and even stored some of the original brightness to the carpet. I have included before and after photos of the carpet in question. I also included a photo of the water tank wastewater and the mess left inside the nozzle so you all get a sense of what the CarpetXpert extracted from the carpet. Warning. It is gross. The carpet measures 8 feet by 10 feet. It took me about 30 minutes to clean and about 3 to 4 hours to fully dry. Setup: Read all the directions before setup and first use. The instructions are printed on a single, double sided sheet of glossy paper. That’s it. Read them twice and then twice again before operating the unit. The Shark CarpetXpert Upright is more sophisticated than a regular Shark vacuum. Like Shark vacuums, the CarpetXpert shares the same quick connect and quick release technology for all the parts. The big difference is the addition of detergent tanks, a water tank, a wastewater tank, floats, and the different uses for the hose and adapter heads. There are also online videos for additional help and instruction. The Shark ships with two bottles of cleaner: 12 oz. Deep Clean Pro and 16 oz. OXY Multiplier. There is just enough in the 12 oz. bottle to fill the Stain Striker tank. There will be some left over in the bottle. Also, this bottle has a weird aluminum seal with a fabric center. I have no idea why. There is no obvious reason for the sophisticated seal. Nor any obvious use with the CarpetXpert. The Deep Clean Pro goes undiluted into the StainStriker Tank. The OXY Multiplier is diluted with water in the CarpetXpert Tank. Both cleaners are used together to deeply clean a carpet. There is no hard rule stating a carpet must be deep cleaned. However, I chose the deep cleaning route for my carpets. Use: The CarpetXpert gets very heavy when cleaner and water are added. There is a handle/shelf hidden under the hose that should be used to move it around. Pushing the CarpetXpert back and forth does require some force. Unlike a vacuum, moving the unit forward dispenses cleaner and water onto the rug. Pulling the unit back extracts the water, cleaner, and loosened dirt. The added resistance inherent with the CarpetXpert forced me to slow down my cleaning and focus on smaller sections. The dirty water tank filled quicker than I expected. There is a float in the tank that will rise as dirty water fills the tank. The float closes a door at the top of the tank which cuts off the flow of air to the rest of the unit. Be sure to have a drain filter in your sink before emptying the dirty water tank. Otherwise, you will be pouring bits of hair, rug fibers, dirt, grass, pet matter, and other large debris down your drain. This could lead to future plumbing issues. Cleaning was easy and hard at the same time. The brush and brush cover are filthy after use. The brush cover and the roller are removable. The nozzle housing also requires cleaning. Guess what does not come off for cleaning. The nozzle housing. I have not found a safe way to fully clean out the nozzle housing. I stuck it under the faucet in my bathtub. Regardless, follow the cleaning instructions after each use. Otherwise, bacteria and mold could build up in the system and generate odors. Finally, the carpet will be wet and there will most likely be water on the floor around the perimeter of the carpet. I used the Quick Dry mode on the unit to reduce drying time. I do not know the impact of allowing the rug to simply air dry. What I saw was more dirty water being pulled into the dirty water tank. I think I made the right call. Results: The results are first class. My basement has a specific sour smell that I simply could not find the source of. It turns out that part of my problem was the carpets. Dirty feet, dirty shoes, cat yack, food, drink, and other contaminants have all contributed to my carpet biome. Cleaning the carpets have vastly reduced the sour smell and most likely impacted my unwanted carpet’s biome. What not to do: If you have a “Dry Clean Only” carpet or a wool carpet then do not use the CarpetXpert. I had a cat accident on my wool carpet that I chose to use the Pet Tool to clean. This attaches directly to the hose and has its own small wastewater tank. The cat accident was cleaned but I also pulled out a lot of rug fibers that proved difficult to clean out of the Pet Tool. In the end, it was not worth the effort. It also convinced me not to use the CarpetXpert on the whole carpet like I originally planned. Lesson here. When in doubt, use the hand tool on a very small are of your rug before attacking the entire rug. Final thoughts: Vacuuming alone is not enough to keep a carpet clean. The surface dirt can be kept under control. I had no idea how much dirt was ground into the carpet until I did a deep cleaning with the CarpetXpert. Now that I know, I will make deep cleaning with the CarpetXpert a regular part of a cleaning regimen. I am thinking once a quarter will. Maybe more frequent in high traffic areas. I was a little disappointed in how much the wastewater tank held before the float closes the air intake in the tank. However, dirty water can get very heavy, so I get it. I would have also liked to have seen a thicker user’s manual. Otherwise, I think this was a very good investment for me that will lead to healthier rug biomes and an overall healthier environment.