Customer Ratings & Reviews

Bought this when we got a puppy and it was well worth it. We used it frequently. It is easy to take apart and clean the dirt and hair out of all the parts, which was the downfall of my old one.

So far, doing what it is supposed to do. Nothing to complain, I really like it. My carpet is always clean. However, it's big to clean under the bed.

A powerful carpet cleaner that is a step above the competition. This was able to get out stains that my other carpet cleaner couldn’t even get close to cleaning. The functionality and ease of use is great. It was easy to setup and get started. My carpets look great without having to hire a professional cleaner.

I have a bissell, Hoover, and another off brand shampooer. I had dog urine, coffee and mud stains that I had tried so many ways to clean out of the carpet. Different cleaning agents, all 3 shampooers I have and nothing, I mean NOTHING would get the stains out. The smelled fine but stain was there. So, here is what I did…. I bought the Shark Mess Master and the CarpetXpert with StainStriker. I poured water on each spot, yes soaked it!!! Then took the new Mess Master and sucked all that water out and it was yellow yellow! Straight dog urine!! Then I let it dry overnight. Vacuumed with my shark navigator and then, I shampooed with the Shark CarpetXpert using the oxy multiplier formula and once I was done thoroughly shampooing I used the setting to do the super dry setting so that the carpet would be dry by morning. I was shocked that the carpet no longer showed any stains and to test I poured water on one of the known spot areas again and took the mess master to it and the liquid that I sucked up was clear!!!!! The combo of both, the shark double cleaning formula and the way the shampooer sucks up the fluid off of the carpet so powerfully is UNMATCHED! I have spent probably over $3000 in tools on the last 5 years and nothing compares to this shampooer. I am so happy with this purchase as I am with all shark products I own (vacuums, cordless vacuum, hair dryer, wet dry vac, shampooer). Shark is the very best!!!!

Keep in mind this is a home carpet cleaner. Its not a professional carpet cleaner with an engine attached to it. So keep this mind when reading the review. This is designed well with how the hand held wand and the push "vacuum" are activated. Its easy to clean and pull apart as well as put to together. The simple side latch of up or down transfers from wand to vacuum. Thats designed well. Im dubious of printers and carpet cleaners that request to use their product, as its usually over priced. I cleaned a couch and my van carpet so far with this machine. Again, ots a home carpet cleaner and ot worked as described. I see this working better on fresh stains with the wand as well as dried stains with the vacuum. The cleaning product is good but after using product on carpet i went over with just clean warm water to lift up any residue and it worked well. Im pro shark anything as i feel they build a good product and can see having thia on hand is a good home carpet cleaner. Not a replacement for a professional carpet cleaner. But for spot and smaller areas it works 80% of old dried stain in ban, and probably the same for couch, but worked well on stripe of house carpet 98%. (Couch os linen and van is a work van with carpet).

This was great for cleaning my carpet upstairs. It runs through the diluted cleaning solution pretty quick though. Had to refill after each bedroom but the cleaning and scrubbing was great. Suction was pretty decent but took about 4 hours to dry with ceiling fan on. My favorite part it the ability to switch to handheld for stubborn stains.

This cleaner is simply amazing! I shouldn't be surprised since their Stratos vacuum is wonderful, but the power of this cleaner is beyond what I truly expected. Highly, highly recommended if looking for an at home cleaner.

This carpet cleaner is great. Cleans sooo well. As others mentioned, the tank size for the dirty water is small but honestly not a big deal. Other than that, it works great.

I've been eyeing this carpet cleaner for a while now. I finally bought it, and I am so happy that I did. It cleaned my car very well and left a fresh scent. My old carpet cleaner would leave a distinct, mild odor. It is very easy to put together with very clear assembly instructions. There is no need to wait. Purchase it noe! You won't regret it!

Best clean of any carpet cleaner my wife and I have owned. Very user friendly, self depositing solution takes thinking about when to depress the trigger out of the equation. Nice accessories and hose clean out set up. Wish the tanks would hold a little more solution/ water, but I know it was done to keep the weight manageable. Really liking the products Shark has been putting out.

Carpet cleaner does a super job! Large dog's accident cleaned great, with no stain left behind. The carpet cleaner is easy to use. Cleaning it after use was the most cumbersome thing, but I am a little on the picky side.

I would buy this again and again. It is perfect for those pet accidents; it is easy to get around my house, easy to operate and does a great job. I am a Shark fan, and this carpet cleaner continues to impress me.

Cleans well, light weight , easy to use would recommend

Noticeable improvement on the first clean. It’s a small tank so thought it would require lots of refills, but it’s very efficient and the results are so much better than previous cleaners. Definitely worth the money spent.

Goos deep cleaning vacuum. It came with details instructions and online videos to help you set up and use. It cleaned my carpet well and the drying mood makes a huge difference on drying time. The only complaint is I wish it had a larger tank to hold the diluted water. I have a large size bedroom and I have to replace the water twice in order to complete my room and closets. I haven’t even started on the hallway and other room yet because the solution provided was such a small bottle. It’s only worth 2 uses. I have to go buy cleaning solutions to finish the second floor which is pretty annoying after spending so much on the vacuum itself.

I have had several carpet cleaners and followed all the directions each time but never really felt or smelled clean. But this baby runs like a dream! No trigger to pull pr push and bend back the handle to dump the dirty water- just put in warm/hot water and add the shark cleaner, turn it on ans go then you can switch modes to dry the carpet or chair. It smells wonderfully fantastic and dries gaster than the other cleaners. This is the most user friendly cleaning machine ever made !

We’re very pleased with this purchase it really cleans well and easy to use that you can actually deep clean any carpet or upholstery on a daily basis

I love it! It is really simple to use, my carpet feels so clean and looks refreshed. Only down side is that it is pretty heavy, so my arm gets a little tired when I’m cleaning all the carpet in my house. But otherwise totally worth it!

I have had this carpet cleaner for about two months now on day 20 or so it started spitting dirty water out of the side all over the place and since best buy only has a 14 day return policy i was stuck with it. the suction on it is great but the small tank and having to make many many dump and refill trips just to do one small hallway isn’t fun and the fact i have to wipe off walls or whatever else because it sprays out the side i wouldn’t recommend this model

I really liked it, it was easy to use, however the water containers are fairly small. Once I was done, it didn't seem to get the odor out of the carpet. I'll still need to use a rug doctor from time to time. In the interim, this is very nice to use and handle. Good for light jobs.