Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 23 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the Clean Sense HEPA Replacement Filter, with many praising its high filter quality. Users have expressed that it is a great filter. There were no negative comments about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-23 of 23 reviews
  • Rated 5 out of 5 stars

    Air Filter

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these filters all the time. With 2 cats it helps eliminate the pet odor.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Migraine inducing smell

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has a chemical smell. In my opinion not worth it. Bought it to replace the filter on my purifier and had to take it out of my room because it upset my stomach.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Karena,

      Thank you for your feedback on the Shark Clean Sense HEPA Replacement Filter. We're sorry to hear that you experienced an unpleasant chemical smell and discomfort after installation—that’s certainly not what we want for your indoor air quality.

      Your experience is important to us, and we'd like the opportunity to investigate this further. Please reach out to our customer service team at 1-855-427-5127 so we can assist you directly and ensure you have the best solution for your purifier.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    It is not cleaning the air

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not cleaning the air and is still at 0%. I don't understand why it fit in the machine.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Robert,

      Thank you for sharing your experience, we understand how disappointing it can be when the unit isn’t functioning as expected, especially when everything seemed to fit correctly. To make sure this gets resolved quickly, we recommend reaching out to our Support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. They’ll be able to walk you through troubleshooting steps or assist with a replacement if needed. We appreciate you bringing this to our attention and want to ensure you get the help you need.

      Kind Regards,
      Shark Clean.

Sponsored