Customer Ratings & Reviews
See more imagesShark - Clean Sense HEPA Replacement Filter - Black
- Model:
- HE2FKPRO
- SKU:
- 6617544
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Genuine Shark filter
MelissaG Posted
It’s genuine Shark. I have struggled to find them other places. I have a few different Shark air purifiers with the same problem finding replacement filters.
I would recommend this to a friend - Rated 5 out of 5 stars
Good replacement
AsifR Posted
Good replacement filter. I feel as though it might not be as airtight as the one it came with?
I would recommend this to a friend - Rated 5 out of 5 stars
Air Filter
TATEAYANNAM Posted
I use these filters all the time. With 2 cats it helps eliminate the pet odor.
I would recommend this to a friend - Rated 1 out of 5 stars
Strong Chemical Odor
Mark Posted
Horrible chemical smell. I was given a replacement, and it had the same odor. It actually caused me to get a headache. Definitely unhealthy to be breathing the air this was supposed to be "filtering". The original cartridge that came with the air purifier was fine.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted
Hi Mark,
Thank you for sharing your experience with us. We’re truly sorry to hear about the strong chemical odor you encountered with the replacement cartridge and the discomfort it caused, including the headache you experienced. That’s certainly not the experience we want anyone to have, especially with a product designed to improve air quality. We appreciate you letting us know that the original cartridge worked as expected, and we will be sharing your feedback with the appropriate teams for further review and consideration on future products. Your comments are extremely important to us. If you have any questions or would like further assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET.
Best regards,
Shark Home - Rated 1 out of 5 stars
Migraine inducing smell
KarenaA Posted
This product has a chemical smell. In my opinion not worth it. Bought it to replace the filter on my purifier and had to take it out of my room because it upset my stomach.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted
Hi Karena,
Thank you for your feedback on the Shark Clean Sense HEPA Replacement Filter. We're sorry to hear that you experienced an unpleasant chemical smell and discomfort after installation—that’s certainly not what we want for your indoor air quality.
Your experience is important to us, and we'd like the opportunity to investigate this further. Please reach out to our customer service team at 1-855-427-5127 so we can assist you directly and ensure you have the best solution for your purifier.
Kind regards,
Shark Clean - Rated 1 out of 5 stars
It is not cleaning the air
RobertW Posted
It is not cleaning the air and is still at 0%. I don't understand why it fit in the machine.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted
Hi Robert,
Thank you for sharing your experience, we understand how disappointing it can be when the unit isn’t functioning as expected, especially when everything seemed to fit correctly. To make sure this gets resolved quickly, we recommend reaching out to our Support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. They’ll be able to walk you through troubleshooting steps or assist with a replacement if needed. We appreciate you bringing this to our attention and want to ensure you get the help you need.
Kind Regards,
Shark Clean.