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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 78 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.5 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are satisfied with the HydroVac MessMaster's cleaning performance, finding it easy to use and appreciating its power. However, some customers have expressed concerns regarding the battery life and the tank capacity, noting that the dirty water tank fills up frequently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 78 reviews
  • Rated 4 out of 5 stars

    Great Product with one flaw.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love, love this Vacuum. I have MS so I have a lot of muscle weakness, so I have to ensure that I use items that will easy to push or self propelled, and this one hands down is a winner. It is very easy to use as well as keep clean. And it glides across the floor cleaning in it's wake. Now, the reason why I could not give it the full five stars. The docking station when you place the vac on the docking station to put it in the self-cleaning mode when it is done it tends to leave a puddle in the tray. Second, when you get done with the vacuum and you go to power it off, there is always a BIG puddle of water that collect underneath it. I have tried to set the vacuum upright and letting it set for a moment to no avail, once I turn it off.. puddle. Third, it does get to be a bit time consuming to always have to stop and empty the container although there is still more cleaner. And finally, it stopped working!!! It tells me that the tank is empty (for the cleaner) and turns off when the tank is full. Other then that I do love having this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh— depends…

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than an old fashioned mop; however it does not clean to the corners and edges of the wall. I still have to use my swiffer wet jet or wet wipes to pick up residue, especially pet hair! The self cleaner does not clean very well at all either, and I run that cycle at least 2 or 3 times after each use! I wish I had bought the Dyson instead. If you need a decent hard floor cleaner (and don't mind a bit messy) and can get a good sale price on it, it may work for you

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for sharing your feedback on the HydroVac MessMaster. We’re glad it outperforms a traditional mop, but we’re sorry it hasn’t met your expectations for corner cleaning, pet‑hair pickup, or the self‑cleaning cycle. Your comments are very helpful, and we’ll pass them along to our product team. If you’d like, our support team can offer tips that may improve the edge cleaning or self‑clean results. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Multifunctional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente I loved It cleans my white floor very well, which with older ones would have been left all foggy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good if you want to use it only one month.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this vacuum in November last year and used it about once a week. At first, it worked normally with no issues. However, after some time, the rotating function started to slow down. Even after the battery indicator dropped by one bar, the machine was still barely rotating. Eventually, it stopped working completely. I do not recommend this product at all — it was a waste of money and time. I also tried contacting customer service via email, and the process was very complicated, frustrating, and extremely annoying.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you so much for sharing your feedback. We're disappointed to hear that your Shark MessMaster Vacuum stopped working after just a few months. We understand how frustrating it is when it stops rotating and the vacuum ultimately stops functioning, and this isn't experience we want for you. We do encourage you to give us a call at 1-855-427-5127, so we can confirm your unit is working as it should and ensure a smooth and effortless cleaning experience. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we're able to restore your confidence in our brand.

      Kind regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Great chouce!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cleaning took! Love it! Would recommend it over and over again!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Power

    Rated 5 out of 5 stars

    Shark Hydrovac Powerful cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Hydrovac Mop Cleaner is powerful, easy to use, and cleans floors effortlessly. It vacuums and washes simultaneously, leaving surfaces spotless and drying quickly. Great for daily home cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked as it was advertised. Had plenty of power to pick up almost anything that was on the floor. Only issue was battery life. Had to be recharged before I was able to clean all the floors in the home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Tank capacity

    Rated 3 out of 5 stars

    I don't recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as I expected, because it does not work well for carpet, I think this article works better on a floor because it is always throwing water and if it does not have water in the tank it does not work.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Manuel,

      Thank you for sharing your review and your insight on how the product performs on carpet. This unit is designed primarily for cleaning hard floor surfaces and area rugs. While it can be used on carpets, it’s not intended for fully laid wall-to-wall carpeting. We appreciate your feedback and will forward it to our development team for consideration in future improvements. If you ever need assistance with this product, feel free to give us a call at 1-855-427-5127, and one of our product specialists will be happy to help. We look forward to continuing to be a trusted brand in your home. We’re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.

      Kind regards,
      Shark Clean NA

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good vacuum for daily spills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wet vacuum to get up spills and dust. Definitely don't expect a heavy mop on big stains. I did not expect this buying it. It does a great job getting baby food up that gets messy after eating and dust from a long week.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Tank capacity

    Rated 4 out of 5 stars

    Overall Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vaccuum does a great job of picking up small pieces of dirt and mopping on hard floor surfaces. Overall happy with this product. Only complaint is that it does not hold much in cleaning fluid so requires quite a bit of refills and that the charging station fills up with water during the "self-clean" mode and sits there unless you dump it out.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! This product is so Easy to use and to clean it after used

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    My personal opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to clean and you do have to open the clear lid to remove hairs off the roller if you have pets. I do feel like the roller isn't fully touching the flat surface. its nice maybe for a small area but definitely not for a large house with flooring in all rooms. I am also struggling to vacuum only for carpets. I think I'm going to have to watch more videos on how it works. for some reason it wets my carpet while I am trying to only vacuum it. other than that its nice for small area flooring.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Lizeth,
      Thank you for sharing your detailed review of the Shark HydroVac MessMaster Heavy Duty Cordless 3-in-1 Vacuum (Model WD261). We appreciate your feedback and understand the challenges you mentioned regarding carpet use and roller performance.
      Your input is very valuable, and we’ll make sure to relay this information to our relevant teams for future improvements in design and functionality.If you have any questions or experience any issues, please don’t hesitate to reach out to our Shark support team at 1-855-427-5127, available Mon – Fri 9 a.m. — 9 p.m. ET | Sat. 9 a.m. — 6 p.m. ET. We’re here to help!
      Best regards,
      Shark Clean

  • Cons mentioned:
    Tank capacity

    Rated 2 out of 5 stars

    Vacuum is not what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not totally happy with this purchase but I no longer have the box to send it back. I have to empty or change water/cleaner very often. But most of all, as a warning, make sure you are ok with a vacuum that always uses water. I must have misread that part. I thought it was a dry AND a wet vacuum. It’s been sitting around waiting for me to clean it again before I use it again. Lots of reviews raved about this which probably kept me from thinking about the need for wet and dry vac. Review on ease of assembly for me the problem is disassembly. I’d recommend the purchase as long as you are looking for wet vac.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for sharing your feedback. We’re sorry to hear the product didn’t fully meet your expectations. The Shark HydroVac is designed as a wet vacuum for cleaning and sanitizing hard floors, so it does require water during operation. Regarding the frequent water changes and cleaning, this is part of the system’s design to maintain optimal performance and hygiene, but we know it can feel like extra work. If you’d like, we can explore options to make your experience better, even without the original box. Please reach out to our customer care team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we’ll do our best to assist. Kind Regards, Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Decent cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to use. It is good for a quick clean up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Shark Hydro Vac messmaster

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are tired of sweeping and mopping especially in the weekday when work is exhausting this is perfect for a quick clean and go. It picks it dirt, food mess, and mop at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hesitant to purchase but GLAD I did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. It works wonders and saves time for cleanup. I was hesitant to make purchase due to other reviews, but it was the only vac/mop that can be used on floors and carpet (area rugs) so I decided to give it a try. Although it says it can be used on floors and only area rugs, I did also use it on my carpeted stairs where there were stains, and it surprisingly got most of the stains out (not heavy stains but stains looking like someone dripped a liquid walking upstairs). It works really well on floors to pick up food particles even with just one swipe over the mess. It only leaves foam and streaks if you put too much of the cleaning solution in the water mix. It also does well with picking up hair and not clogging the mechanisms where hair gathers inside the device. (we have 3 girls with long hair and 2 cats that shed) and the hair was easily picked up and cleared out. Lastly, it is actually fun to use too! I enjoy cleaning with it!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Ms mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, you have to keep it clean at all times

    I would recommend this to a friend
  • Cons mentioned:
    Tank capacity

    Rated 5 out of 5 stars

    This works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! The only thing I don't love is the small water capacity tank, but honestly, it makes it worth using too. This made my front entry way SO clean and it was so easy to use and self clean. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    A game changer for home cleaning!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Hydro Vacuum, and it has completely transformed my cleaning routine. This powerful machine effortlessly tackles both wet and dry messes, making it perfect for everything from spills to deep cleaning carpets. The suction power is incredible, leaving surfaces spotless, and the water filtration system ensures that the air stays fresh and dust-free. I also love how easy it is to maneuver, and the large water tank means fewer interruptions during cleaning. Overall, the Hydro Vacuum has exceeded my expectations, making it an essential tool for maintaining a clean and healthy home! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Fav!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried other vacuum mops before, but this one is my favorite. It feels like it cleans better than the others, and I love that it’s cordless. I’m able to mop my kitchen, living room, and dining area all in one go.

    I would recommend this to a friend
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