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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 320 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 320 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Navigation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quality Shark robot vac

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ION Robotic Vacuum RV763 HIGH Quality robot vac: 1. Long lasting battery for whole house cleaning 2. Manual located at the Shark site 3. One year warranty 4. 3 total brushes 5. Dirt pick-up was excellent 6. Robust main brush 7. Cleans under beds and furniture without issue 8. Shark quality (premium brand) 9. Dust bin is easy to remove and clean Setup: Follow the directions exactly on initial setup. The assembly instructions are clear. The low profile cleans under beds and makes this a great choice for everyday whole house cleaning. Super-fast as this is not a snail. APP works fine! Docking without issue and does not launch on power surges like my other two robot vacs (IAN storm tested). Final thoughts: This is a quality robot vacuum. Shark has a long reputation for making high quality products that are designed properly. They are dependable, reliable, user friendly, and at the right price point. Cat whiskers are a little short but get the job done. Was surprised it cleans as well as it does since this is one fast rabbit. Pictures enclosed! Overview The Shark ION Robot is designed with a Tri-Brush System. Combining side brushes, channel brushes, and a multi-surface brush roll to handle debris on all surfaces, corners, and edges. Use the Shark Clean app or voice control with Alexa or Google Assistant to start cleaning from anywhere. 3-brush types, 1-powerful clean: tri-brush system combines side brushes, channel brushes, and a multi-surface brush roll to handle debris on all surfaces Completed integrated in your homes: Shark ION Robot senses ledges and stairs, avoids damaging furniture and walls, and maneuvers around potential stuck situations, truly knowing your home Clean from your phone: Shark Clean app lets you start and stop cleaning and schedule your robot to clean whenever you want Easy voice control: use alexa or google assistant to easily make the robot clean at your command in your connected home 120-minute run time: whole-home, floor-to-carpet cleaning for up to 2-hours Built, Tested, and perfected: shark puts their robots through rigorous testing, performing thousands of hours of real-life use to give you a reliable, ultra-powerful clean Deep carpet and floor cleaning Wi-Fi control with Shark Clean app and alexa Specifications Dimensions: H 3.54 in, W 12.6 in, D 12.4 in Dimensions Product Depth (in.) 12.4 in Product Height (in.) 3.54 in Product Width (in.) 12.6 in Details Amperage (amps) 1.8 A Appliance Category Floor Care Bag Type Bagless Battery Life (Max) 120 Minutes Battery Type Lithium Ion Brush Bristle Type Plastic Cleaning Path Width (In.) 5.9 in Color Family White Commercial/Residential Residential Filter Type Vacuum Floor Care Features Multi Brush System, Pet Hair, Rechargeable, WIFI Included Accessories No additional accessories included Material Plastic Navigation Path Random Navigation Number of Batteries Required 1 Product Weight (lb.) 9.92 lb Recommended Surfaces Carpet, Hardwood/Wood Laminate, Multi surface Returnable 90-Day Robotic Cleaning Type Vacuums

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    What's not to like....

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark ion Robot Vac (model RV763) is a really good product. The vac does a very impressive job of cleaning as a result of some impressive features. The robot easily connects to wifi through the Shark app. You can operate without wifi/app by manually pressing operating buttons on the top of the unit. The robot nests in its charging station and in a few hours it is ready to clean. The charging station can be placed conveniently near a receptacle and not take up much space. We have tile, hardwood floor, as well as laminate and the robot cleans all of them quite well. The built in sensors allow the robot to feel its way around your house as it cleans the floor. The rubber bumpers protect your walls and furniture. I am impressed to see that it picks up dirt and debris around the entire circumference of the robot. The dirt is pulled in and stored in the bin. The wheels allow the robot to move around multiple rooms and pass over floor moldings quite easily. As for cleaning, we own a cat and the amount of cat hair this unit picks up is incredible. It is incredible to see the amount of hair and debris this thing picks up. The lithium battery lasts a good long time. While manual operation is an option the use of the app really makes this robot a star. The app is very good. You can set schedules and operate the robot from anywhere you have internet access. You can program areas to avoid and areas to clean. The dust bin easily empties and snaps back in for the next cleaning. I can't find one thing to dislike about this robot vac. Shark made a very good product and provided an app that enhances the robot vac and brings out the best features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Suction

    Rated 4 out of 5 stars

    Very good running vacuum!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't allow for newer 2.4 MHz wireless with newer security protocols, however you can changed from WPA3 and turn on dual protocols on your router after changing to WPA2 and setting it up, then will connect to device after the change back. This should save you about an hour of troubleshooting. Overall this is a great vacuum for the price, better than my iRobot used for the upstairs rooms, has higher suction and better coverage. I have never run out of batter on this thing and it covers the living room, dining room, kitchen and family room no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction

    Rated 4 out of 5 stars

    I’d buy it again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this vacuum for a month now & I love it. The only reason I gave it a “good” rating is because it doesn’t have mapping. I knew that going into my purchase however, with the price of this product mapping should be included for this model. Other than that it does suction well & it picks up A TON of debris. The app is helpful as well since I have a dog who doesn’t like vacuums — I go intro my room, shut the door and use the app to start the vacuum & it runs for an hour. Also you can set up a schedule for it to automatically run.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping, Navigation, Wi-fi connectivity

    Rated 1 out of 5 stars

    not for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosn't keep not finding it's housing. keep going over the same places and missing places, have no actual auto mapping where it know where he went and where he didn't. can't use your phone to control, unless you have wifi 2.4, I only had wifi 5 so I couldn't use it. ended up refounding it. got to say place it did pass was cleaning pretty well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Perfect for dog hair.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no complain about the vacuum. It was easy to set up and get running. Got it most and for most to get dog hair and so far its woking perfectly. The only thing that can get improved is that it gets lost when i send it to dock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little vacuum, works very well sometimes it gets stuck under stuff, but it does notify you if it does with cute little thing saying” help me I’m stuck!! holds charge well and very attractive

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, it cleans well, definitely gets the job done. But its random, it doesnt have mapping so it will vacuum a spot over and over.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this vacuum for a while and does a great job cleaning the floors

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Fantastic for pet hair!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a lot of furniture or standing items on the floor, this isn't for you. It definitely gets the job done, and very very well. However i have cats, and a few standing cat trees. When it runs and reaches any of the cat trees, its an endless circle until i can pick it up and move it. Its like a child stuck in the a play pen. However I still highly recommend, especially if you have pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never buying another vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my Shark robot vacuum. I’m obsessed. Wish I would have bought it sooner. It does need emptied pretty often. I have 2 Persian cats so it has its work cut out for it. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    App, Mapping

    Rated 3 out of 5 stars

    Not a Fan of Shark Robots

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Shark upright Vacuums, but maybe I am crazy but I am not a big fan of this Shark. It's mapping stinks. Just jumps around and bumbs into things every 2 seconds. As others have said the App stinks as well. My inlaws got a cheapo Roomba and it works great i think i would do more research next time.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Shark Vac Bot Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't connect to my phone, which is no big deal because other things I've bought from Best Buy didn't either. At least this one can be used manually by pushing the buttons on it. I'm past the "oh cool I can vacuum from my phone!" We can do everything from our phone-it's not that cool anymore. Easy to put together. It's not dumb, it has a sense of direction. Does it pick up a lot? Mwew. Do I regret my purchase? No. My pets do though. All in all, just another little invention to make us more lazy. Unfortunately for my laziness, I still have to sweep. Just not as much. In other words, it's aight- I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans up my 2 golden retriever hair great. Just have to empty it more often. I plan to upgrade to the one with the docking self cleaning one but this works perfect, especially for the price

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good basic robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking robot vac. Only wished it would follow a map to clean. It cleans in all directions doesnt really follow a path. Bounces from wall to wall, but does excellent in cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Shark Robot Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum works well but over time loses power we have noticed. All in all still nice to have extra help cleaning up areas that are missed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good vacuum! Cleans well. However bumps into everything and goes anywhere randomly. No sense of direction

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Love and hate!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: cleans really good Cons: it bumps into walls all de time and its loud

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great cleaner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job picking up dirt and fur. Sometimes gets stuck around chair legs. Otherwise a great vacuum!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Irobot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot that I purchased is amazing.It literally does the work for you, so you don’t have to. I have a service dog who is a minpin with short hair,I also have a collie -shepherd mix with long hair, who sheds alot and the Irobot is excellent I mean excellent I’m getting all the pet hair up. I would highly recommend this particular Irobot to anybody who has pets, children,busy working taking care of their family, cooking, etc.. The Irobot is an excellent addition to any household.Like I stated earlier,it does the work for you as far as vacuuming, you can just program it and let it go. It will dock itself and cleaning is so simple. Do yourself a favor, You will be happy that you did. 

    I would recommend this to a friend