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Customer reviews

Rating 4.3 out of 5 stars with 952 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 952 reviews
  • Pros mentioned:
    Cleaning, Easy setup, Mapping

    Rated 5 out of 5 stars

    Solid product. Exceeds expectations.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have made in awhile. I have been hesitant about purchasing a robot vacuum for some time. I that that it was a high price point and does it actually work better than something I could do. After much research between brands, I settled on this vacuum. The first day I set it up and ran a two to three times. I was impressed with how well it cleans. I changed the filter to see how well it did and was very surprised. It exceeded my expectations. Also, the mapping technology is great as well. Followed the instructions and started to produce a map of area after second or third time it was ran. It was very easy to setup and use. The only problem I had is that I waited too long to purchase. I really like the shark brand of vacuums and would suggest it to any new buyers of a robot vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Self-emptying

    Rated 5 out of 5 stars

    My Third Shark Robo Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd Shark Robot A few years ago I bought a Shark ION RV750 robovac on eBay and was blown away by what a good job it did, so I purchased a Shark R85 on the next Prime Day, but was disappointed as it seemed it wasn't an upgrade, if anything it performed a little worse (it was slightly taller so it didn't fit under as many items of furniture), but it still did an excellent job. So moving into a tri-level home, I knew I wanted to get one more, but was torn between getting another 750 (which I knew worked well - and it's still going strong to this day!) or if I wanted to splurge and get the IQ Self-Empty. The appeal of being able to map and then determine which rooms were to be vacuumed was a big appeal as I've got two teens and their rooms aren't always robovac friendly. I also really liked the idea of not having another robovac to empty daily. We have 3 cats and a dog - along with allergies, so daily vacuuming is a must - and it's always a full bin. I considered the Roomba i7+ and i9+, but figured that I'd already had such a good experience with Shark that I'd stick with what I know works, and works well. So I decided to give the IQ a try. I'm already blown away! It's exceeded my expectations and it hasn't even completed the mapping process yet. As always, set up was a breeze. It's only ran a few times, but I can already tell a difference between it and the 750 that was previously on the top floor. I have a Shark Apex vacuum and the carpets are closer to that level of clean than the ION 750 which is astounding. Unlike my other two robovacs, it sets out and vacuums row by row with an impressive amount of precision. It does, as expected, fail to get debris in compact corners (for example the 4 inches of wall between the dresser and the doorway). It's ability to navigate around items, but then remember exactly where it left off once it has gone around, cleaned and returns to that spot, is equally impressive. The precision in which it finds the dock and loads in unlike the other two robovacs, albeit, I don't give it the suggested space around the dock (all three versions do just fine docking even with minimal surrounding open space). When it self-empties, it is loud, but not any more so than how a normal household vacuum sounded about 20 years ago, and it only lasts for about a minute, if that. I love this little robovac so much that I could see myself replacing the other two older ones with this model in the next year or so. Let me be clear, emptying the bins daily isn't bad at all. It's that the only trash wide enough to easily ensure none of the dust or debris go into the air or on the surrounding ground is the kitchen trash - and that's assuming no one's loaded up the trash to almost being full, and while most of the time, I'll go dump the bins in large trash, if I'm running out the door or in the middle of something else, I do tend to just go to the nearest trash can - which makes a small mess (although much less messy than not having the floors clean at all!).

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Self-emptying

    Rated 5 out of 5 stars

    Good with multiple dogs, mapping feature tip.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a mid sized home with 3 dogs (husky, lab, and pit) we have carpet and hard surface floors. This operates exactly how you’d want it to- but does require some effort on your half (to be expected). During set up I ran the vacuum twice daily (emptying dust cup and robot dust cup after each use) and this has kept up with our household needs. With the mapping feature- I would recommend you don’t look at your map until the robot has made it into each room of your home twice- or they won’t show up on the map- and you’ll have to redo it. You’ve got to make sure you pick up the floors, or the boy will get stuck- but this has saved me loads of time. I was worried with all of the dogs, And if it could keep up with the hair. but if you take care of The robot, it’s a life saver! No more hair bunnies!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Everything gets caught in it though, I have to be meticulous about picking everything up before running it and it gets stuck on certain bath mats

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Self Cleaning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a self cleaning vacuum it is a great product for the price, especially compared to the Roomba’s price tag. They do need to send an update for the map to get the vacuum to go to the rooms you select. I selected to rooms and it still cleans all of them instead of going straight to the rooms selected. They say it has to learn your house to do this, so I hope it learns eventually. Overall, it does clean very well and is great to have it done when you get home. Make sure you pick up small things in it’s path like socks and shoes.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 4 out of 5 stars

    Shark IQ with Self Empty Vacuum Canister

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy to program model, very mush like the Roomba we had in the past but much more high tech than the older models were. We live that we can program it to vacuum at a set time each day. A pitfall is that we sometimes forget to close a door to a room that has some cords on the floor and scatter rugs and the machine has gotten stuck several times. We haven’t tried the strip that came with it that tells it not to enter. Overall, we really love the convenience of this machine with 2 cats and a dog to pick up after. Our home has laminate flooring throughout. It does a great job at picking up, emptying as many times as needed and recharging. We haven’t needed to empty the big tank that everything gets sucked into yet.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Shark IQ vacuum robot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect product, it’s easy to set your rooms , it has a long lasting charge so you can get the job finished , it’s self emptying and really does an awesome job picking up particles and debris ,it has a unique item you can put on places you don’t want the robot to go and it will not if you place the item where you want it to avoid, I would definitely recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beware of revision change but same SKU!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the reviewer Lynda stated, beware of the same SKU and model number!!! I bought this and returned it because it had the older revision of the self emptying part which doesn’t release from the top, but releases from a side messy cup! Be sure you get the revised one which releases from top! Same SKU and part number though so check the pics on box carefully! Otherwise I love the shark iq robot and found the “correctly revised” model in my local Bed Bath Beyond

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Awesome cleaning machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome machine. I have mapped my house into 4 rooms/ areas. I can schedule it for the whole house, or specific areas. It’s amazing how much stuff it finds. My friend brought their dog over. Right now I have it cleaning up the hair the dog shed in my kitchen. Goes easy from hardwood to carpet. Only problem so far is it shut the door while in the bathroom and got trapped.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Super Smart Tool!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark IQ robot vacuum is really easy to set up and it’s absolutely amazing to watch how this works. It learns and maps your home, covering every foot of flooring. It had no issue moving from hardwood to tile and then to the rugs in our home. The vacuum empties itself and then starts back right where it left off. It’s a time saving super helper!

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    I don't know how I lived without it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is absolutely amazing. I don't know how we lived without this. Mapped our house on its first run (make sure the areas are well lit, this helps with mapping). We have 2 cats and run it daily. No more fur balls and dust bunnies in our house. The tangle free roller brush does not get hair tangles. Once we get our basement finished I will be buying another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific! It really works, as advertised.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, a vacuum cleaner that works as advertised. I have a large dog that sheds enough to stuff a mattress each day. I own several vacuum cleaners, the best I could find advertised. All of them were rated for animal hair but none of them actually lived up to their advertising. My house needs vacuuming every day to keep up with her hair. I have all tile and hardwood floors which makes the job much easier but all of the other vacuums got the dog hair tangled around the roller, clogged up the internals, and were very difficult and time consuming to clean out. Some of them required complete disassembly with a screwdriver. I bought the shark robot out of desperation. I set it up and started running it. The first day It filled up with dog hair but didn’t clog the roller and emptied itself, just like it is supposed to. I get up every morning now to a clean house and I’m not mad at my dog anymore. Thank you Shark!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair, Self-emptying

    Rated 5 out of 5 stars

    Love her!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will have a 100b Great Pyrenees dog. My husband hated the hair but not anymore. I love to come home to a clean floor everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Pet hair, Self-emptying
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Baby Shark You'll Love to Hear

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ---SETUP--- The setup of the Shark IQ Robot vacuum was simple. You just plug the base making sure that it is against a wall and that on the left and right it has 3 feet of clearance and 5 feet in front of it. If you are installing it on a carpet, it comes with a plastic base extension. I installed it on hardwood floor, so I didn’t use the extension. The robot itself is ready to go except for installing 2 bristles by snapping them. Additionally, if there is a place you don’t want your robot to travel to, you can install a special tape that prevents the robot from going into a room or a section of a room, like under a couch or to a place that may be riddled with cables. ---FEATURES--- The key feature of this vacuum unit is that upon docking itself, the dock will suck up whatever the robot vacuumed. This is a neat feature because you don’t have to constantly empty the robot vacuum. It’s meant to store 30 days of dirt, but based on how much there is in your home, that may vary. For people with big houses, theres a feature that allows the robot vacuum to clean until close to battery drain, return to base to recharge for 4 hours, then resume cleaning where it last stopped. ---PERFORMANCE--- The performance of the vacuum was excellent. If you watch it for the duration of the time, which you probably will because it’s entertaining, you will be amazed at how carefully it rounds corners to make sure it gets everything. Two bristles will circle debri towards the center so that it can really get things in corners. The one thing I wasn’t able to do was to connect it to Alexa. I used the Alexa app and added the Shark Skill as explained in the Shark IQ app, but it would refuse to recognize the vacuum. Regardless, the Shark IQ app itself is easy to understand and use, so I don’t mind using the app to start and stop it if necessary. That being said, it is a touted feature and it a bit unfortunate that it didn’t work. It is supposed to work with Google Home as well, but I didn’t try it with that device. ---EXPECTATIONS--- The product exceeds my expectations. Using the Shark IQ app, the robot will begin to map your house. It may take several days of mapping the house. For me, it has done 32% in 5 days and it seems to have been stuck there for a while now. However, it still cleans my entire home, and its easy to tell because the base has a visible level of collected dust, debris, and cat hair. It does a wonderful job collecting cat hair that I couldn’t even see was on the floor as well as daily cleaning the litter that the cats kick out of the litter box. That is heaven for me because when I get home from work, I can be barefoot and not step on the litter. I schedule cleaning to happen an hour before I arrive home during the weekdays and Saturday and Sunday an hour before I wake up. The daily vacuuming is noticeable and very enjoyable. ---VALUE--- The price for the Shark Vacuum in terms of value may sound steep, but if you do the math, it’s like paying someone 1.23 cents daily to clean your entire home! That’s worth the investment. ---APPROVAL--- I highly recommend this product for people who may want extra time to do things they enjoy instead of vacuuming their home. I also recommend this product for people who own pets that shed and want to deal less with the fur on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t real sure about getting one of these until I dead I love the fact that I can set a schedule or I can remote access it to get it to vacuum. The app is very simple to use, and it even puts lines in the floor and all the same direction which is pretty cool, I highly suggest if you have a dog that is going through potty training that you don’t use one of these on a schedule you know if the dog poops the machine I’ll try to clean it up and drag the poop all through the house I’ve seen some videos on YouTube of this Not very pleasant in a good way to ruin your machine

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair

    Rated 5 out of 5 stars

    Works as expected and does a good job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase. We had an old i life I4 model from like 4 years ago and it needed an upgrade. Learned my house fast and the amount of dirt this cleans vs my old one is kinda disgusting. Works well on carpet and cleans pet hair no problem. Def worth the upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it! You won’t regret it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robotic vacuum is AMAZING!!!! We had a roomba that we got rid of 3 years ago after only living in our home (new at the time) for about 4 months. The roomba did not do well with the open floor plan of our house, so I’ve been skeptical ever since. I love shark vacuums in general, they have even been better than my rainbow. I’ve been researching for about a month about the latest robotic vacuums available. Roombas still did not have the best reviews. When I saw the reviews on this one, I decided to try and I have to say my husband and I do not regret this purchase. Our rolling tumbleweeds of dog hair are no more and it is definitely worth the money!!!!! Also, love being able to use the app from anywhere, that way I can have “Fran” clean up a little before company comes. BUY IT, you won’t regret it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Shark (Rosie)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first downloaded the app, I had to name my new Shark. I named it Rosie after the Jetson's maid. I was skeptical, but looked forward to using it. The Shark IQ Robot does everything it is advertised to do. Within a few uses, it mapped the house and found it's way around to all rooms. It cleans 'row by row' instead of randomly so it cleans more effectively. With the map divided into specific areas, the Shark can be sent to clean specific rooms. It is worth the price! I love my Rosie.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr Robot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice to have the robot vacuum the house and clean up dog hair. Nice app to use on your phone and you can dispatch the robot to clean the entire house or just certain rooms. Con: robot sometimes gets stuck in various places. Then you play hide and seek and find it.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    We love our new shark, Leona!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a household with pets, we needed the ability to vacuum more without spending every day doing it ourselves. We schedule our vacuum times and it keeps the floors and carpets clean. Recommend the Shark Robot!

    I would recommend this to a friend