Customer Ratings & Reviews

Love this little guy. Always on time always works hard and does a great job. Im sure that hand vacuuming is better but with this guy if he missed it i can send him back. NP

I love this so much! I have a toddler, baby, 2 cats, and a husky and this makes sure I never have to worry about the floors everyday. All I have to do is a weekly deep clean mop!

overall a great buy. alleviates daily household tasks. does how ever take a day or so to accommodate to floor plan. still very happy with purchase

Works fine now we will see how it holds up. We have a large family and hope this helps keep the floors a little more manageable.

This shark is awesome! It gets up all the debris on my hardwood floors. I haven’t tested the mop yet but if it works like the vacuum we are in good hands.

This was a great purchase for a great price. I purchased this for my dad although I have a different brand and this is working so much better than mine.

The Shark Matrix 2 in 1 is another great product from the Shark family. Unboxing and set-up was very simple and straight-forward - download the app, name your vacuum, and let it charge. After the initial charge it will run approximately 60 minutes which was plenty of time for my amount of space (about 1000 sq feet). The initial "mapping" was incredibly fast and I was surprised at how quickly it finished. The phone app shows the areas that were cleaned and it was accurate. After the initial mapping, the Shark recharged and was ready to go. Although it is described as a mop and vacuum product, you have to set up separate map zones for each type of cleaning. In order to mop, you have to install the mopping pad and cleaning solution. When complete you then remove the mopping pad to vacuum. While certainly not a deal breaker, there are other products that will do both at the same time (although they are much more expensive). I only have a small area that needs to be mopped so not a big deal for me. The Shark Matrix did a great job on my first vacuum session. It was very thorough and you could tell by the lines in the carpet that it had covered all areas. The IQ Navigation and Matrix Grid feature ensures that it covers all areas and the powerful Shark suction gets them all clean. One of the greatest features is the ability to use it over and over (up to 30 days) without having to empty the base. It has a decent size dust bin that's easy to remove/empty/replace. There's also a filter in the base that's easy to clean. Being able to tell Alexa to run the machine is also a neat feature - you don't even have to pick up your phone to clean the house! Thumbs up to Shark for another great product!

Vacuums great, love it since I’m always busy and rarely have time to clean

Got it as a gift for my friend and this thing works better than any other robot vacuum ive had, for the price its definitely the way to go!

I cant connect it to the phone and it doesnt work without it

Great for the price. Moves easily over uneven floors and dos a great job both vacuuming and mopping. Very easy setup.

I like this vacuum cleaner, it is doing the job and everything is fine. It does take a little while to get completely used to. But it is cool

This thing is amazing!! Didn't realize how dirty my floors were prior to running this daily.

Works awesome!! Super efficient and convenient! Just set up and it does the work for you!

Great value at purchase price. Rug avoidance zones a known challenge but with online work arounds can manage.

Has the be the worst purchase I've ever made. This thing is so dumb I can't believe it's ever marketed as "smart" technology. It is like a blind child that needs watched constantly. It ramps objects instead of avoiding them. It refused to dock itself, instead doing 7, that's right, 7!, laps around the walls, scraping the baseboards and hitting every single, and I mean EVERY, wall. Even though it knew from mapping that the walls were there!! It mopped the floor once then proceeded to go around the edges of the walls 6 times. Why?? How does that make sense? This thing is a nightmare and I'm returning it.

It does pretty well, the mapping could be a little better but it cleans well.

WORKS GREAT, ONLY THING THAT I DON'T LIKE THAT I HAVE TO PUT MOP PAD ON AND OFF.

I love this thang . It works better then anything i have .

We got an amazing deal on this for Christmas, and it definitely lives up to expectations.