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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.6 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the Matrix 2-in-1 Robot Vacuum & Mop's cleaning performance, with users reporting exceptionally clean floors. The robot's suction power and precise navigation are also highly praised. Additionally, customers appreciate the low noise level and ease of use, making it a convenient addition to their homes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 161 reviews
  • Pros mentioned:
    Cleaning performance, Setup ease

    Rated 4 out of 5 stars

    What was needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works for what we need which is to clean up pet hair and maintenance.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this on sale and couldn’t pass it up. Our older one just wasn’t working as well anymore and didn’t have the mop feature. I’m extremely impressed so far! It blows the older model out of the water and is great for keeping the floors clean between real cleanings throughout the week.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 4 out of 5 stars

    Pretty good over all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum! The suction is pretty good and the lines are so satisfying. Only down side is the doc can be a little finicky if it’s set on carpet. The mop is good for a quick wipe if you don’t have time to use a stronger mop or steamer, just don’t rely on it to deep clean over all

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Navigation

    Rated 4 out of 5 stars

    Good value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the sale price! Cleans well and doesn’t get stuck often

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark 2 in 1 -awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark 2-in-1 Robot Vacuum and Mop is a convenient and efficient solution for everyday home cleaning. It combines powerful vacuum suction with sonic mopping to remove dust, debris, and stuck-on stains in a single run. The self-emptying base holds dirt for weeks, reducing the need for frequent maintenance. Its smart mapping technology allows precise room-by-room cleaning and easy control through the mobile app or voice assistants. The robot transitions smoothly between carpets and hard floors, adjusting suction as needed. Overall, the Shark 2-in-1 saves time, delivers consistent cleaning performance, and is a great investment for busy households.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 4 out of 5 stars

    i like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suction, it does draw a map but i feel like the way it vacuums like the direction it picks is kind of weird. not disappointed so far it is pretty good helps with the dog hair around the house but i do have to pick up a lot of things before using this since it does get stuck on everything

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark works great and I like how it maps the house. When it gets low on the charge, it makes its way back to the dock and it transfers the dirt from the Shark to the base, making clean up even easier

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Pretty Cool Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a machine that was pretty ancient and the Shark was a huge upgrade. The initial setup was simple and it doesn’t seem to miss even a tiny spot within the setup area. Anxious to set up additional areas now. Have recommended to others already.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Sharkie Mops & Vaccuums

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Works so great and I love that it vacuums then mops. I love the 2 in 1 feature. The price is so amazing, so you can’t beat this great of a bargain. It maps the floors and does an amazing job. My floors look so great now all the time!!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Excellent quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually bought this as a gift for someone as after researching found this vacuum to be excellent quality. The receiver of my gift just loves this vacuum and the quality of the suction is excellent. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dirt Reynolds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Bought it for my wife and she loves that she can set a schedule and the mopping is done very well. It’s convenient especially with little to no carpet in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Shark robot review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, although I wish it was easier to redo the room boundaries without redoing every boundary, but overall, I would buy it again and recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dog hair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually relieved seeing how clean my home is. The vaccum picks up more abd the best part, is only having to empty it every few days. True game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is realy to use. We use first time it realy easy to setup and use through app. We love it and recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The Best Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing since sliced bread. It cleans better than our canister vacuum. Would highly recommend it !

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Shark matrix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is easy to setup and maintain having three young kids definitely worth the money to help keep up with house cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    shark clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it vacuum and clean more than i expect, is a useful tool, i empty it 1 a week and house looks si nice

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my Shark 2 in 1! I have a large breed, long haired dog and this keeps the floors so clean in between my own cleanings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Must buy!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum’s and mops so well! Got this for my mother in law for Christmas and she has never been happier with a robo vacuum

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Cool product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this vacuum. If it has to go around an object and you later move that object before it finishes vacuuming it will go back and get that spot. I haven’t used the mop yet

    I would recommend this to a friend
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