Customer Ratings & Reviews

TLDR: The deduction of stars for this product are due to issues that are software related. From a hardware perspective, I feel this unit is a great value at this price point. It performs well when the software doesn’t get in the way. The inflexibility and tediousness in customizing the map, the tendency for the configuration to deteriorate over time (prompting new remapping headaches), and the “it’s-almost-so-asinine-it-must-be-intentional” lack of scheduling flexibility bring a 5-star kit of hardware down to 3-stars. I’m already looking at what I’ll buy when this thing breaks or becomes intolerable, and it won’t be this. SETUP: setup was simple, and it accurately mapped the entire house in about 30 minutes. My house is about 2500 square feet with tile, vinyl planks, and a lot of area rugs. Sectioning off different rooms in the map once it’s done mapping is tedious. Oh, and if you rearrange a room and want to remap it for accuracy…well, it sucks. You can’t remap specific areas…it must remap the entire house. If you do a remap, it deletes all of your boundaries and zones. Remapping for any reason means starting over. This turns remapping into a chore. Not only do you have to make sure the entire house is in a state where the vacuum can accurately scan and access it, you have to redo your rooms and zones. If you want to mop, you need to re-specify the carpeted areas. This isn’t bad if you have entire rooms that are carpeted, but we have a ton of area rugs. So accurately plotting the location of those rugs involves a lot of measuring. Then, the robot does a “carpet verification” run where it meanders its way to your carpet zones. You babysit the vacuum at this stage to make sure your zones are obeyed. If not, you go back to the app, re-do the zones, and do another verification run. It’s tedious and time-consuming. I don’t mind doing the work once, but it makes me wary of re-mapping the house when the vacuum starts acting strangely (see “Navigation” below). Unfortunately, remapping seems to be one of the only troubleshooting steps that fixes quirky software-related behavior. DEDUCT .5 STARS for tedious mapping workflows, the all-or-nothing approach to mapping, and lack of ability to import or retain zones from previous mappings. NAVIGATION: Navigation is decent…at least at first. For the first several weeks, I could send it straight to a room and it would navigate to that room on a mission and get the job done. After several weeks, I started finding that the vacuum would be confused as to where it was or what it’s supposed to do. Sometimes I’d send it on a job to clean two bedrooms, and it’d wander around aimlessly, even popping in said bedrooms to say hi, and then just wander back to its dock with an exuberant “Mission Complete!” message in the app without having cleaned a single room. When this happens, if I pull up the “mission map”, it’s representation of my house looks all out of sorts….like someone took an architectural diagram and had a 5 year-old recreate it with crayon. The robot’s understanding of the layout of my house, and the map associated with that, was completely deteriorated. I’ve found that performing a restart when this happens often helps to fix the issue, which points to a problem with software and memory. I get that. Even smartphones need a good reboot every so often. But it’s annoying that the device has no sense of when it’s in a deteriorated memory state. It pretends to obey and then goes home. I have to check the mission maps after each run to make sure it actually did what I told it to. Another quirk I’ve found is that it sometimes takes forever to go to the area you’re asking it to vacuum. It’ll wander around for 30 minutes and then finally go “oh yeah! I’m supposed to clean the kitchen!”. My workaround for that is to find the wayward vacuum, scold it, and then place it in the room I asked it to clean in the first place. It picks up from there as if it finally discovered the meaning of its life. My guess is the real fix is to remap. But given the tedious nature of that whole process (see Setup above), the workarounds tend to feel easier, especially when it’s clear that even with a remap, I’ll eventually have to remap it again when it starts acting quirky again a couple months down the road. DEDUCT .5 STARS for deterioration in configuration stability over time. VACUUMING: We have 3 dogs and two cats, and the amount of pet hair this thing picks up is astounding. The automated dust-bin emptying is a life-saver, but be prepared to empty the dock’s bin more frequently if you have pets. I run the vacuum over the entire house every day or two, and I find myself emptying it at least once a week. It’s easy to do, but it’s something you’ll need to add to your regular cleaning routine. The vacuum does a decent job sucking up debris. I can run it in a room that looks clean and it’ll come back with a huge ball of pet hair, dust, and dirt I couldn’t have noticed if I tried. That said, the suction isn’t mind-blowing. It will leave bits here and there on rugs. Don’t expect it to fully replicate the cleaning power of a full-size vacuum. I never expected that, and appreciate that it does 90% of the work for 10% of the effort on my part. The biggest thing I wanted is pet hair removal, and this thing works very, very well for that, especially on hard surfaces. As far as blockages, sometimes hair will get wrapped around the roller. It can be prone to blockages. What I’ve learned over the last several months is that reliability in the performance of this vacuum all comes down to maintenance (which is very important if you really put this thing to work). For this price point, I think the vacuuming capabilities are within the realm of reasonable. MOPPING: The mopping feels a little like an after-thought, but it does a decent job. I appreciate that it vacuums and mops at the same time. I’ve found that the mopping is adequate for getting rid of the typical “grubby look” that hard floors take on with normal traffic. It wipes nearly all the grubby away and leaves the floor looking shiny and clean. Some streaking can happen, but it’s barely noticeable. It’s not going to scrub away sticky messes from spilled drinks or food, but I wouldn’t expect it to. Again, it does 90% of the work for 10% of the effort. There are disadvantages though. For example, you have to use the mopping bin, instead of the typical vacuuming bin. There’s no self-emptying of what the vacuum picked up when the mopping bin is attached. You must manually empty the vacuumed debris between jobs, refill the reservoir, etc. For this price point, I think these limitations are within the realm of reasonable. AUTOMATION: My house is on the larger side for a single robot vacuum (2500 square feet). With some coordination, this vacuum can clean everything once per day. The key is compartmentalizing jobs. The battery life isn’t terrible, but it’s nothing to write home about. You might get two hours on default settings. But good gosh does it take forever to charge. 3+ hours to get from 10% back to 100%. This means that I usually tackle different parts of the house throughout the day and let it charge between. The problem is scheduling, which is unacceptably feature-poor. Let’s say you want the robot to start cleaning your living room, dining room, and kitchen at 1:00 AM. You can’t do that. You can tell it to start cleaning at 1:00 AM, but it’ll try to clean the whole house. I can’t schedule the cleaning of specific rooms, which is just a ridiculous omission. So whether the house gets cleaned while I’m working or not is fully up to me remembering to open the app multiple times throughout the day and manually define what I want it to do. Most of us have busy, yet predictable lives. If we have the ability to define rooms to clean, and we have the ability to schedule the vacuum to start working, there’s no reason I shouldn’t be able to combine those two ideas. My ability to fully schedule cleaning for my home in a way that works for my predictable schedule is limited by lazy software development (or planned obsolescence). DEDUCT 1 STAR for glaring deficiencies in scheduling and automation. MAINTENANCE: It’s worth noting that though robot vacuums can help reduce the amount of manual cleaning , you do have to allocate some of that time to maintenance. The roller gets hair spun around it. Crap gets caked in the grooves under the roller. The pre-filter screen on the dust bin gets clogged. The inside of the dust bin gets caked in crud, and hair gets stuck in tight spaces. There’s also aHEPA filter that will need to be replaced periodically. For my level of use, I replace it once a month. There’s a filter to the left of the dock’s dust bin that WILL cake up very quickly. You can rinse and wring it, but if you don’t keep up with it, the vacuum’s ability to dump its collection of nasty will diminish until you clean or replace that filter. The dock’s dust bin has a prefilter that also needs to be cleaned periodically. There’s a HEPA filter on the docking station that will need to be replaced periodically. The mop pads need to be washed. The sensors should be wiped clean every so often. None of these things are particularly difficult, and even all of them in combination is only about 10 minutes of work per week, but keeping up with them is the difference between a good, reliable experience and a frustrating experience fraught with clogs, errors, and underperformance. It just be nice if the system reminded the user to perform critical maintenance tasks, especially if those prompts were informed by algorithms based on usage and data. These things collect a ton of data. It knows when the brush roller is hampered by hair and will use the most generic robot voice to tell you. It surely knows when the volume of air it can pull through the filter is reduced, but it won’t share that with you. DEDUCT .25 STARS for lack of software-prompted maintenance.

TLDR: THE APP AND SOFTWARE IS HORRIBLE BUT ITS GOOD HARDWARE WISE. THE MOP HAS TO BE REMOVED BEFORE VACUUMING CARPET AND NO OBSTACLE AVOIDANCE. ALSO DOES NOT PLAY WELL WITH OTHER BREEDS OF ROBOTS. This is kinda the Stockholm syndrome of robots. At first when i got it i kept seeing its flaws and thought thank god we are pro choice because im aborting the little thing and swapping it for a different one but after a few days its made me decide to keep it. WHY DOESNT BEST BUY LET ME SKIP LIKES TO HAVE PARAGRAPHS. Anyways. I bought it for the mop more than anything because i basically never moo unless i have to. Idk how well it really mops because i keep my floors clean as it is. The main issue i had here was you have to remove to map attachment between mopping and vacuuming. You cant have it go mop your hard floors and it auto pickup the mop head and transform back to just a vaccum to go vaccum carpet. You have to manually take off the mop and have it make two separate runs. It doesnt tranform or anything. Michael bay would be displeased. One advantage it has versus the roomba i looked at is no bags, apparently roombas have bags. That being said it will cause some bags to form under your eyes from having to deal with the software. The mapping feature is kikda trash and like others said its a pain but somehow for me mine just works? It wont vacuum under my couch at all though. That being said after having it vacuum for me every night i decdied to keep it nevause its really nice waking up to a fully vacuumed apartment. Also why doesnt best buys app auto corrsct? Youll have to deal with it because im tired of fixing every other word. Anyways. The vaccuym part is actually pretty good and it picks up an equal amount of dirt as my handheld manual vacuum which makes me really like it. It has no obstacle avoidance reslly so be ready for it to be like the killdozer versus the atf. Rip. It handles rugs really well thabks to this as it climbs over them snd drives through them really well. Oh. And for some reason sometimes when it sees my old eufy robot it decides to go full robo wars and just non stop ram it over and over again until its battery dies and i have to carry it back to base. So it does not play well with other breeds.

I have a love-hate relationship with this product. We have two golden retrievers that shed a lot and we just wanted to get things under control. So I purchased this in order to have something automatically vacuum several times a week. The setup was easy and even the mapping process went pretty good although it took a couple of tries to get a realistic floor plan of the home. I have set this up to vacuum three times a week and then one day on the weekend I manually use the mopping function for the hard floors. It does a pretty good job at best. You can see from the pictures that it covers the area very well. But it leaves behind clumps of dog hair and I really can't understand why it doesn't pick them up. They are not very big. There has also been quite a few bugs with the application and I've had to call tech support to try and get this straightened out. To their credit Shark has a wonderful customer service and I know this because I also own an upright vacuum cleaner for many years and they've always been very responsive. But having said that it really seems like they could use some further refinement on this product. Another example is a recent application update has the unit returning every 30 minutes to empty the dustbin. That is fine but there have been a couple times when it empties it then considers the job done and it's only done half of the house. So I will manually have to tell it to clean the rooms it missed. I still have a couple of weeks to be able to return this and I am contemplating it but I will continue to try this out. When it works it is fantastic and it really cuts down a lot of the dust and debris in the carpet. So even with the hairballs it leaves behind it's still better than nothing and that's good. I don't know if the $1,000 units are any better. I got this at a good price and I am keeping that in mind. But I hope they continue to refine this product and it's application.

I've had sever different robot vacs including two Roomba models and a Dreame. The Shark - Matrix Plus 2-in-1 Robot Vacuum is by far the best. It's not perfect, but it's the best so far. The wifi was a little difficult to set up, probably because I messed with the 2.4 GHz vs. 5 GHz settings and now all of my Alexa products are offline. But that's on me. The mopping option doesn't work that well. I have all tile floors and the vacuum keeps getting stuck on nothing and prompts me to move it to a new location. Other than that, I recommend this product and would buy it again.

Living in Hawaii with breezy jalousie windows means sand, dust, and debris find their way into the house almost every day. This Shark Matrix Plus has made a noticeable difference in keeping the floors clean with very little effort. The mapping feature works well, and the self-emptying base means I don't have to constantly empty the dust bin. One of my favorite features is how easy it is to maintain. About once a month I take everything apart and spray down the removable components. The dust bin, water tanks, deodorizer compartment, and machine-washable mop pads are all easy to clean, helping the robot continue performing well. The vacuum and mopping combination does a great job for routine daily cleaning and keeps the house looking organized between deeper cleanings. It isn't perfect, which is why I'm giving it 4 out of 5 stars—it can occasionally miss corners or require a little intervention—but overall it's been a worthwhile investment and has significantly reduced the amount of time I spend cleaning.

Bringing the Shark 2-in-1 Mop & Vacuum into my cleaning routine has been a revelation, offering both efficiency and convenience. While it's not without minor drawbacks, it's a dependable tool that earns a solid four-star rating in my book. Dual Functionality, Enhanced Efficiency: The standout feature of the Shark 2-in-1 is its ability to vacuum and mop in one go, saving time and effort. This versatility streamlines the cleaning process, delivering impressive results on various floor types. Powerful Performance Across Surfaces: Powered by strong suction, the vacuum effortlessly lifts dirt and debris from both hard floors and carpets. The mop function leaves floors sparkling clean, thanks to its effective scrubbing action and use of cleaning solution. Cordless Freedom, Easy Maneuverability: With its cordless design, navigating around furniture and tight spaces is a breeze. The long-lasting battery ensures uninterrupted cleaning sessions, while the compact design makes storage simple, even in smaller living spaces. Space-Saving Design: The Shark 2-in-1's slim profile allows for upright storage in closets or tight corners, freeing up valuable floor space. Detachable components make storage even more convenient. Minor Drawbacks: While the Shark 2-in-1 excels in many areas, it does have a few minor drawbacks. The water tank may need occasional refills during larger cleaning sessions, and it may require multiple passes for thorough cleaning of larger debris on carpets. In conclusion, the Shark 2-in-1 Mop & Vacuum simplifies household cleaning with its efficient dual functionality and powerful performance. Despite minor limitations, its overall convenience and effectiveness make it a valuable addition to any cleaning arsenal. If you're seeking a versatile cleaning solution that combines vacuuming and mopping capabilities, the Shark 2-in-1 is a worthy contender.

I love it once I got the mapping right. That part is a little frustrating which is why I deducted a star. However, I got is as close as I could with mapping my rooms. As far as performance, I love it. I can set it to vaccum or mop while I am doing other things. It does a pretty good job. I would recommend it.

Hands down the best Vac/Mop robot I've ever had. I swept, vacuumed, and mopped my floors like I normally would while this device was charging. I'd put up my Christmas tree the day before and even after all of that, there was still some glitter stuck to my hardwood floors. As soon as this was fully charged, I popped out the vacuum only attachment and then filled the vac/mop attachment with solution and water as in structed. Easily slid and secured the mopping pad into place. I let it go into explore mode, and then followed the prompts for creating any do not mop zones and do not vac or mop zone, rug set up, etc. Finally, I got to the point where it started it's first cleaning... OMG at how dirty the mop pad was when it was done. I let it go for a second time after the floors dried with the second pad... Same thing. Third time, barely any dirt left behind. I can't believe how much effort I'd put into precleaning the floors for them to still be that dirty. Now, I let it sweep/vac on a schedule of Sun-Tues-Thurs and vac/wet mop on Mon-Wed-Fri- and Saturday. The pads stay relatively clean now each time and my floors have never been this shiny! Highly highly recommend this unit! It's so good I want a second one for upstairs!

I love my original Shark robot vacuum so much that we purchased a 2nd one for our vacation home during Black Friday sales. This version has the mop feature which is awesome. The kit came with everything to get started cleaning. Shark does a great job with the mapping feature…this is not a vacuum that bumps into everything…it sets out on a mission and gets it done ;)

Works great. Cleans as intended. You can cpnteol the water flow and speed of motor from the app. App is great to map out your home and start and stop vaccum. Only thing is the pad plate is a bit weak. Breaks often and needs replacmeent ordered every few months. If you are able to open the pad plate eith its huttons very carefully you might not need replacements. I have ordered it twice in 2 years. The buttons just too plasticky and weak. Apart from that vaccum is worth every dollar. Cleans nicely. Matrix fucntion is useful for cleaning a specific area for spills and food particles.

Overall good vacuum! Mops well, vacuum doesn't pick up anything too big but still does well. It can go on small ledges (sloped) and avoid falling down stairs. I had some connectivity issues but once I got it connected have had no problems.

Bought this to keep the house clean of any pet hair. Works great on both carpet and hardwood. We keep the regular vacuum upstairs now because this does so well, dont even have to think about sweeping/mopping every weekend. Legit thinking about buying one for upstairs and using a cheap hand vac for the stairs. And the mopping function: makes the floors feel a little slick while barefooted, but its pretty nice not having to drop everything im doing just to wipe a stain while cooking or clean up shoe tracks on a rainy day.

This shark robo vacuum has been a game changer for our household. Efficient Cleaning CompanionAs someone constantly on the lookout for convenient cleaning solutions, I recently decided to try out the Shark Robo Vacuum, and I must say, it has exceeded my expectations.Performance: The Shark Robo Vacuum delivers exceptional cleaning performance on various surfaces, from hardwood floors to carpets. Its powerful suction and brush system efficiently capture dust, dirt, and pet hair, leaving floors spotless with minimal effort on my part.Navigation: One of the standout features of this robot vacuum is its intelligent navigation system. Equipped with advanced sensors, it navigates seamlessly around furniture, obstacles, and even tight corners, ensuring thorough cleaning of every inch of my home. Plus, its ability to detect stairs and avoid falls adds an extra layer of safety.Ease of Use: Setting up and operating the Shark Robo Vacuum is a breeze. With its user-friendly interface and intuitive controls, I was able to schedule cleaning sessions and adjust settings with ease. The dustbin is easy to empty, and maintenance is hassle-free, making it a truly convenient cleaning companion.Battery Life: I'm impressed by the long battery life of the Shark Robo Vacuum. It can clean multiple rooms on a single charge, and when the battery runs low, it automatically returns to its charging dock, ensuring it's always ready for the next cleaning session.Overall, the Shark Robo Vacuum has revolutionized my cleaning routine. Its powerful performance, intelligent navigation, ease of use, and long battery life make it a must-have for anyone looking to simplify their cleaning chores. Whether you're a busy professional, a pet owner, or someone who simply wants a cleaner home with minimal effort, this robot vacuum is definitely worth considering.

My wife absolutely loves the Shark 2-in-1 vacuum/mop. It cleans althe floors very well and it is exactly what she’s been looking for since we moved into a house with tile and carpet. The change out to mop feature is simple and so is set up. Does a good job navigating around and is very thorough in doing its job.

Wow! I love the upgrade of edge and corner cleaning. So good! I think this version, without the water tank on the bade, will be less work for me long-term. I can just see it getting nasty and mildew-y. This will not. I mop at night while everyone is asleep, so waking up to clean floors is wonderful. It's quick to switch out the components so my vac can run it's regularly scheduled route during the day. Yeees! I can relax and know baby girl will have a clean floor to play on.

This was my first Robot Vacuum purchase. I did a lot of research bringin me down to this or one of the roombas. Seemed like Shark gives you the better bang for you buck with what you got so I went with the Matrix plus 2 in 1. It works! I've gathered up a lot of debris stuff from ground put it all together and watched Vacuum go sucking it all up like nothing. Almost 100% picked up on first sweep but goes back around and get anything it missed. The Shark app is easy to use, let's you set up rooms and No Go zones and scheduled automatic cleanings. Won't do Multiple floors or least I've never found option for it so if you only got one floor this could work perfect. It's not loud. It's handy having around the house.

I have 3 dogs and a cat so all the hair all over my floors and I also have an infant who is in the beginning stages of crawling so I need my floors clean. The vacuum does a great job, even getting the corners which our old robot vacuum did not do and I’d have to go behind and get those. The vacuum itself seems to have decent suction for a robot although we have hardwood floors and 2 thin rugs so I can’t say how it’d do with carpet. I also love the mopping feature, it’s so nice to be able to have one machine that will do both and get both the dog’s hair and muddy foot prints.

Excellent!!! Love how well it vaccuums. Setting up the mopping does take a few with marking out area rugs. With 11 cats it doesnt live up to the 60 days without dumping the bin, but, hey, most people dont have a wife who brings home every stray she finds!!! And, did i mention?? It is also a toy/taxi service for a cat to ride on

Overall vacuum works great for the vacuuming part. I love that it empties out on it’s own and it gives my disabled 29 yr old daughter a chance to participate in household chores. She has a service dog that sheds a lot and this vacuum has given her the opportunity to participate with cleaning after her dog and helping keep the floors clean.

Great first step upgrade … the mapping of the whole house is actually amazing and pretty accurate. Thing I love - 3d mapping - the vacuum and filter. Makes me feel sooo happy - ai name suggestions Things to improve: - just wish I could add one room it missed without remapping the whole thing - it takes forever to vacuum one room (aka 30 min) - not sure how clean it is??? - switching between mopping and vacuuming isn’t clear and easy