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26 Cypress St
Williston, VT 05495
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  • The image features a black robotic vacuum cleaner, which is a Shark Mattrx. The vacuum is sitting next to a cell phone, which is sold separately. The robotic vacuum is designed to clean and maintain the cleanliness of the floor.
  • Matrix Clean: No spots missed.
  • The text on the image is grouped and corrected as follows: 1. Powerful pet hair pickup: Pulls up pet hair and long hair with ease. 2. Standard Brushroll: Shark Self-Cleaning Hair Wrap Anti-Hair Wrap Brushroll.
  • The image features a bagless self-empty system that holds up to 45 days of dirt and debris in its bagless base. This eliminates the need to purchase disposal bags, making it a convenient and eco-friendly option for maintaining cleanliness.
  • Incredible Suction Power: Easily Captures Debris, Large and Small, from All Your Floor Types. Shark MATRIX.
  • Precision Home Mapping uses 360 LiDAR vision to automatically map every inch of your home, day or night.
  • Detects & avoids objects: Sees objects in its path and cleans around them.
  • Recharge & Resume: The robot returns to its base, recharges, and can pick up where it left off. Shark Shark MATRIX 3.
  • Easily customize your clean with the SharkClean app. Select a specific room or schedule whole-home cleans from anywhere.
  • What's Included: RV2310AE - Matrix Shark

Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black

Model:
RV2310AE
SKU:
6629485
Your price for this item is $279.99
The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 21 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers regard the Matrix Self Empty Robot Vacuum's cleaning performance very highly. Many appreciate its thoroughness, noting its ability to remove all hair and consistently find dirt. The self-cleaning brushroll and precision mapping features appear to contribute to this positive perception. There were no reported negative customer experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews

  • Shark Vacuum Matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how nice the vacuum cleans my hardwood floor and carpet.

    I would recommend this to a friend

  • Great Shark Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. Maps out my house. I Barely need to clean it compared to the older models. Great when it is on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to use and clean so good for husky hair. Remove every hair in the floor and no scratches in the floor

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Reliable, more so than the iRobot,…for now.. I’ll revisit the review after six months or so as that’s the time the iRobot took a dump. The shark is finicky to connect to your WiFi. No spaces in PW or ssid. Had to troubleshoot for a while.

    I would recommend this to a friend

  • Got me out of a hairy situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little robot vacuum. I have an English mastiff that is huge, and he sheds large coarse hair constantly. Before I was sweeping my hardwood floors every other day and there were still piles of hairs accumulating in the corners and along the edge of the wall. With this vacuum it’s programmed to run once a day and I haven’t touched my broom since and there are no clumps of hair. Would highly recommend.

    I would recommend this to a friend

  • Shark Matrix Vac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is easy to customize clean zones. App is very User Friendly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Meeting expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up very well. The only problem i had was in programming it, but i think that was more me than the actual program. Once I got through that everything else was good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Works better then Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought and it runs better and cleans better then the roomba.

    I would recommend this to a friend

  • Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the auto empty. The app is good too but could use a little tweaking, maybe a few more details. But all in all this is a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Jaws 2 works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not know where it keeps finding this dirt. It is amazing.

    I would recommend this to a friend

  • Doesn't seem to know there are where missed areas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job, but misses places here and there in throughout the entire home. I have been waiting for it to get to a certain area which it hasn't pickup up some debris for 3 weeks now and it runs 3 days a week. So, 9 times it had an opportunity to reach the open area that has some small debris that may have came off shoes by the front door. I can clean it myself, but it is suppose to be doing the whole house. Now I wonder if it doesn't reach a whole lot of areas. I don't have time to follow it as it takes hours to do my 2000 sq ft ranch home.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Larry,

      Thank you for your review of the Shark Matrix Self-Empty Robot Vacuum. We’re glad to hear it has been doing a good job overall, though we understand your concern about it missing certain areas in your home despite running regularly. Your feedback about coverage and mapping is important and will be shared with our product teams as we continue to refine our designs.

      We’d like the opportunity to review this further with you. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can provide direct assistance.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Connectivity

    I miss my Roomba...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't stay connected to the wifi. Cleaned the house once, now it does half, docks to charge and does not resume cleaning like its supposed to. The app isn't user friendly. Spending hours deleting the vac and redoing everything. Also bumps into everything!!!! Would never purchase again. Purchased this because I own an upright shark vac and love it. This is definitely a miss. Also be aware best buy only has a 15 day return policy.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Victoria,

      Thank you for taking the time to share your experience with the Shark Matrix Self-Empty Robot Vacuum. We’re very sorry to hear about the challenges you’ve had with Wi-Fi connectivity, mapping performance, and the app experience. We know how disappointing it can be—especially when you’ve had a great experience with other Shark products in the past.

      Your feedback is important and will be shared with our development team to support continued improvements in both hardware and app usability. We’d appreciate the opportunity to troubleshoot the issues you're facing and help get your robot running as intended. Please don’t hesitate to reach out to our dedicated Robot Support team at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Personal maid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have ever made in my life!! I will be back to buy another

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Got Dog Hair?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 2 large breed dogs our new Shark is keeping up.

    I would recommend this to a friend

  • Carpet only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scum works as expected. Bought for our upstairs for pet hair

    I would recommend this to a friend

  • Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a iRobot roomba before purchasing this product. Both are nice but this product is quieter.

    I would recommend this to a friend

  • Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very easy setup app works great too highly recommended

    I would recommend this to a friend

  • Robot Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great should have gotten one sooner. It works while I’m at work.

    I would recommend this to a friend

  • daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one and bought this for my daughter, because I love mine

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Lorrie,

      Thank you so much for leaving a five-star review! We're absolutely delighted to hear that you love your unit so much that you purchased one for your daughter, that truly means a lot to us. This is exactly the kind of experience we strive to deliver, and we’re grateful for your continued support. We hope to serve you again in the future!

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Connectivity

    Shark Robo vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn’t get the shark robo to connect to my phone so there for the robo would not operate. When we took it back to the store the young lady that was helping tried to connect it to her phone could not get it to connect so there was for sure something wrong with the robo.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Debbie,

      Thank you for sharing your experience with the Shark Matrix Self-Empty Robot Vacuum. We're sorry to hear that you had trouble connecting it to your phone and that it wasn’t able to operate as intended. We understand how frustrating it can be when technology doesn't set up smoothly, especially when you've taken all the right steps.

      We appreciate you giving it a try and bringing it to the attention of the store. If you decide to give another Shark robot a go in the future, our support team is always ready to assist with setup. You can reach our dedicated Robot Support team at 1-800-668-9600 for help anytime.

      Kind regards,
      Shark Clean

Page 1, Showing 1-20 of 21 reviews
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