Customer Ratings & Reviews

I love this time-saving product. I have named my product, Optimus Grime and he does a great job!!! I love the Matrix Clean feature for a more thorough and deeper cleaning. I am also thrilled to see the perfect lines in my carpet when Optimus Grime finishes in my living room. It is amazing to empty the dirt canister to see what was picked up. I am however disappointed that I can't get my cat in a shark costume and ride on top.

Purchased from Best buy and was unable to set it for a couple of weeks as I tried troubleshooting in between when my family and I came down with colds. By the time we all recovered, 2 weeks went by and after troubleshooting for 2-3 weeks, BB told me it was too late to return it. Then I had to call Shark directly and they troubleshot the problem with me and sent a replacement part for free. I immediately changed out the parts and it worked out just fine.

My floors looked so beautiful after my Shark Vacuum did its run! I love that I can program it to spot clean or clean the entire house. After my vacuum cleaner runs it returns to its base & empties it self! It's AMAZING get one, you'll love it!

Maps super accurately and cleans very well. Picks up so much, the little bin says it all. Also so easy to clean once a month

Works much better than I anticipated!! Does my 5 room lower level in only about 45 minutes!!

I absolutely love it, I really don’t know why I waited so long to get. I have to messy bulldogs and 2 cats and before the floors were a mess, now omg so Much cleaner

Honestly love this. It is so perfect for my downstairs spaces. It’s nice to be able to program run times while everyone is gone

We replaced another automatic vacuum with this Shark Matrix and have been very happy with it. This one runs in a systematic way so it does not miss spots and waste time running back over places it has already been. It re-empties during a cycle when needed too. It is much more efficient for those reasons; but if you have pets that puke or go to the bathroom on the floor, make sure to clean that up before the Shark finds it. We have a long-haired cat that must be trying to go bald; but the Shark keeps up without a problem since we have it running daily Monday thru Friday using the app scheduler. It was very easy to set up and get it running.

Es la mejor me ayuda muchisimo a mantener mi casa limpia

Great product. Love the time it saves. Easy setup.

This actually works better than our shark iq xl. We love it! Run time haa been cut down and it cleans better.

The Shark Ninja Vacuum Robot is super amazing, especially for carpeted floors—it cleans really well and makes life easier. Unfortunately, mine stopped working in just three months. I’ve also had bad luck with Best Buy, as most products I buy from there end up getting damaged within a year.

The mapping of rooms will take about an hour but well worth it once you have your rooms in the robot. I use it for daily cleaning and have a 7 day schedule with several days at different times. Works very well with my long haured dog with no issues such as hair wrapping around brushes.

Very happy with the product it really does the job.

So responsive and helpful! It picks up all the things I miss!

Easy set up and quiet. The spot clean option is amazing. I love my Robot and my Robot loves me!!

The Shark Matrix Robot Vacuum is a wonderful choice for anyone looking for a powerful and reliable vacuum that can handle both carpets and hard floors. It has a self-emptying base that holds up to 30 days of debris, so you don't have to worry about emptying the dustbin as often, and it comes with a variety of features that make it easy to use, including full control of the vacuum from the SharkClean phone app. It also maps out your entire home before its first vacuum pass and lets you program all the rooms of your house in. You are also able to set “no-go zones” if you’d rather not have the vacuum tackle those areas. Here are some pros and cons of the Shark Matrix: Pros: Powerful suction Self-emptying base Easy to use Long battery life Easy-to-use smartphone app Ability to map out your home Cons: Not inexpensive It can be a bit loud May not be able to clean under furniture due to height Here are some additional details about the Shark Matrix robot vacuum: The Shark Matrix robot vacuum has a powerful suction system that can easily pick up dirt, dust, and debris from both carpets and hard floors. It did a great job on my carpet and my vinyl floors. Self-emptying base: The Shark Matrix robot vacuum has a self-emptying base, so you don't have to worry about emptying the dustbin as often. Easy to use: The Shark Matrix robot vacuum is very easy to use. It comes with a remote control that you can use to start and stop the vacuum, as well as to select different cleaning modes. You can also use the SharkClean app to control the vacuum from your smartphone. Smartphone app: The Shark Matrix Robot Vacuum requires you to set up and use the smartphone app in order to unlock most of its functions, like Matrix Clean and mapping out your home. Can be noisy: The Shark Matrix robot vacuum can be a bit noisy on the normal and max suction. May not be able to clean under furniture: The Shark Matrix robot vacuum may not be able to clean under furniture. It has a relatively low clearance, so it may not be able to get under furniture with low clearances. Overall, the Shark Matrix Robot Vacuum is a great choice for those wanting a good robot vacuum that is reliable and cleans both carpets and hard flooring equally well. I’ve enjoyed not having to vacuum nearly as often now that I have a robot doing it for me and that’s priceless. The Shark Matrix does a great job with pet hair, dirt, and debris and has an anti-tangle brush head as well, which is a nice added feature. I have had the robot get stuck twice, but after programming in some additional “no-go zones,” that’s pretty much been remedied. I would recommend the Shark Matrix to anyone looking for a great robot vacuum.

First owning this kind of device & honesty saves me time.

Bought it about 6 weeks ago and used it at least 20 times so far. Not impressed at all. If I hadn’t missed the return window opportunity, I would definitely return it and get another top of the line Roomba. I have a number is suggestions for improvement: Map needs to update on its own like iRobot does. You should be able to select sequence of cleaning by selecting which room should clean before the next. Corners are never cleaned. Does a good job of staying away from walls, BUT then it doesn’t clean at edges of the room as well. Doesn’t pick up dirt as well as it should. We have a cat where a little bit of cat litter is on the tile. It goes over it and doesn’t vacuum all of it. During mapping, if there was an item in the room, now it always avoids that area. Roomba would explore and update the map as needed. Roomba app had its own challenges but the vacuum was much better.

Its a good vacuum but the mapping could us some fine tuning.