Customer Ratings & Reviews
- Model:
- SMD2489ES
- SKU:
- 6364546
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.2 Cu. Ft. Microwave Drawer, particularly its ease of use with a smoothly moving drawer and its smart design. Users appreciate its efficiency in heating food, its size that accommodates plates, and its space-saving design. However, some customers have expressed concerns about the high price, issues with the door, and problems with heating.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Appearance
Wonderful Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new drawer microwave. It looks so good in my island. No regrets.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesomemicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use love it and clean very happy with the drawer microwave
I would recommend this to a friend - Pros mentioned:Appearance
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice microwave looks great in the kitchen works well
I would recommend this to a friend Pretty but unreliable so far
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features. Unfortunately it has broken down two times since installation 2 months ago. Best buy warranty doesn't help since still under factory warranty. Using old microwave which we have owned for 2 years while we wait for schedule service appointment in 2 weeks. Possibly we received a lemon.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we regret to hear of this unfortunate experience with our product and we would love to look into this for you. Kindly email us at [email protected] with a brief description of the exact issue with the unit. Please also include the model/serial number and manufacture date of the unit. You may refer case number 9422987 when emailing us.
Excellent Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were a bit concerned that this unit had less power than the microwave we had. 950 vs 1100 but so far we have not noticed any real difference. All the features work great. I should note that we have only been using it for about a month.
I would recommend this to a friendSharp Microwave Drawer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had issues with the microwave working intermittently when it was first installed. However, we were able to quickly get it fixed. Happy with the purchase.
I would recommend this to a friendNA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. I loved it I recommend this to everyone.
I would recommend this to a friendGreat quality but had to return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had issues fitting this in our enclosure and had to return it. However, the build quality and function were great.
I would recommend this to a friendWorth the additional $$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works amazing and looks fantastic - we were unsure of the drawer but after getting it installed I couldn't recommend this more if you are putting your microwave below the counter.
I would recommend this to a friendNice Microwave Drawer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is fits the space that was so hard to fill, and very easy to access.
I would recommend this to a friendCook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High tech product. Works great and looks beautiful
I would recommend this to a friendLove it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not sold on the drawer microwave. After a few months of use I can say it is worth it!
I would recommend this to a friendModern looks and design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those far very happy with this purchase. Would recommend
I would recommend this to a friendPerfect Timing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Service was fantastic, Best Buy price matched and delivered in two days,
I would recommend this to a friendMicrowave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet do to remodel but works easily when powered on and looks great in a modern kitchen
I would recommend this to a friendMagical
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magical microwave drawer. You wave a hand and it opens so easily. It is wonderful to use.
I would recommend this to a friendBroken New in box sharp
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. Still am unable to replace via warranty as no more units are available. $1500 for a broken microwave. Pretty dissapointed by sharp as well as best buy. Sharp wont replace as? Even though it was recieved, brand new in box, broken, the see that as acceptable. Best buy will replace, but they dont have a replacement.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, please accept our sincerest apologies for the inconvenience caused. Based on what you have described, this would have been concealed damage and is something that Best Buy and the delivery company would have to discuss. We are sorry that you had to go through this experience and this is not a service intended by Sharp. If Sharp may be of assistance feel free to contact us at [email protected] and refer to your case number 9488554.
$1400 Broken Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$1400 microwave which requires a custom sized mount in custom cabinets and it just died after about 14 months. Out of warranty. Also, it doesn’t have a rotating table in it, so it microwaves very unevenly and takes longer than a traditional microwave. DO NOT BUY THIS MICROWAVE!
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello Lindsay, we are sorry to hear of this experience with your microwave and we are happy to look into this further for you. Please reach out to us at [email protected] and reference case number 9445159 so we may help.
Looks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in my new kitchen can’t wait to get electric to it
I would recommend this to a friendHORRIBLE CUSTOMER SERVICE< HIGH PRICED JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave went out after 10 uses have been trying to get in touch with someone to get this unit replaced. Still after 8 times transferred and the Geek Squad claiming they sent the store manager messages I have yet to hear back from anyone. Do NOT BUY FROM BEST BUY. o to ABT the service here is horrible and so is the product. Waited almost a year to get this Received it December 23rd and January 4th, I called them, and I can't get a a call back. I have made numerous attempts. they just transfer you and transfer you to no resolve.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, please accept our sincerest apologies for the inconvenience caused. If Sharp may be of further help kindly contact us at [email protected] and refer to case number 9437952.
