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Customer reviews

Rating 4.3 out of 5 stars with 237 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 237 reviews
  • Pros mentioned:
    Heating performance, Scent
    Best Buy Employee

    Rated 5 out of 5 stars

    Don't listen to the 1 negative review

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cus this thing is awesome! We love it, 2 min in the nuker and it lasts 10-20 min. Lavander smell is amazing. No problems with durability its built well. The grey side is hotter and the darker side is cooler.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharper Image neck and shoulder wrap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price, great store!! Plus free shipping!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heat and ice application

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat and ice option on this pad is very helpful for before and after an exercise or strenuous activity. Helps relax my muscles after a long days work!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it, needs to be redesigned.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new. Used once then returned. Very experienced with heating wraps/pads. Each one is different. Warmed for one minute, and came out cool, not even warm. Heated for another 45 seconds pulled out of microwave, fell to pieces at the seems and the beads burned my hand. Had to return. The cloth is too thin. Followed the guidelines to a tee.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Neck relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I use almost ever day to relieve my chronic neck pains.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used this maybe 5 times and whatever is inside has literally burned through the fabric

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 5 out of 5 stars

    My granny loved it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sharper Image Heated Neck and Shoulder Aromatherapy Wrap, and it has quickly become one of my favorite ways to unwind. If you're looking for an effective and incredibly soothing way to relieve tension and stress, I highly recommend this product. The design is brilliant. It's perfectly contoured to sit comfortably around your neck and drape over your shoulders, providing excellent coverage for those common areas where we tend to hold a lot of tension. The gray fabric is soft and feels great against the skin, adding to the overall comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Heating performance, Scent

    Rated 4 out of 5 stars

    Great heating pad! Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice neck and shoulder heating pad. Relieves tension and the lavender scent is calming and soothing. Comfortable and it is a great size. Works well to relieve pain.

    I would recommend this to a friend
  • Pros mentioned:
    Scent, Weight

    Rated 5 out of 5 stars

    Shaper Image Heated Neck and Shoulder Aromatherapy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I highly recommend it for its weighted and scented qualities. It does not get very hot in the microwave and Ihave not attempted to freeze it yet. It has helped my neck muscle strain tremendously and I can wear it driving or at my workstation. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Heating performance, Scent

    Rated 5 out of 5 stars

    Great scented Aromatherapy wrap Hot/Cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great aromatherapy wrap. works well, comfortable and can be used either as warm or cold. The scent is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Heating performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this heated aromatherapy wrap! The design contours perfectly around my neck and shoulders, delivering even, gentle heat exactly where I need it most. Whether I’m winding down after a long day or dealing with tension headaches or muscle stiffness, this wrap provides instant comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 4 out of 5 stars

    The perfect travel companion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The aroma of the lavender is very much needed when dealing with pain or even if you’re going through anxiety! I’ve had it for a month now and while I can say ive been really impressed there’s just a thing or two this misses the mark on. For one if you’re broad shouldered and have a muscular back this may just barely sit snug on you, rather it’ll fall off if you shifted your body ever so slightly. If they could just add a hook and tie system in the front, I would give it 5/5. Heating the beads are as easy as it gets in a modern microwave, freezing it is nice too but the effect doesn’t last as long as it being heated.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 5 out of 5 stars

    Well worth a try!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This weighted shoulder wrap is excellent! Design of stitching holds fill in place and helps the wrap shape to my shoulders. Similar wraps use either clay beads or organic material like buckwheat as fill. This is of the clay bead type and might be longer-lasting than fillers that can powder and sift out over time. Nothing electric, just quiet comfort!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Scent, Weight

    Rated 4 out of 5 stars

    Smells good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good weight to it, stays warm for 5-10 minutes. Smells good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Scent

    Rated 5 out of 5 stars

    Relieves my TMJ muscle tension

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this heated wrap so much I just bought three more and was pleasantly surprised that the price has gone down perhaps for Black Friday. This is great for the neck and shoulders but the best part is the lavender scent. (And I usually hate lavender scents, but this wrap smells great!) It is so soothing and relaxing it makes me feel happy. It has truly improved my health because my muscles and mind relax (I use it to relieve tight TMJ muscles). LOVE it, LOVE it, LOVE this wrap!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Heating performance

    Rated 5 out of 5 stars

    GREAT!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WoW!!! This is perfect for getting my neck and shoulders relaxed and not feeling so tense! I prefer the warmth as opposed to the cold, but have used both in extreme situations. You won't regret this purchase! And the the price is SOOO REASONABLE!!!

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Perfect portable relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sharper Image neck and shoulder wrap is a wonderful way to soothe neck and shoulder pain, and the light lavender fragrance is calming. Great alternative to heating pads, and it’s portable!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Scent, Weight

    Rated 5 out of 5 stars

    Works great for back and neck pain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve used it once but pleased with it. It smells good, perfect weight and design. Thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Scent, Weight

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Lavender Scented Aromatherapy wrap and just love it. It is weighted but I like it!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Weight

    Rated 5 out of 5 stars

    This is Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had rotator cuff surgery and I was using bags of frozen peas saw this online so I ordered it and my wife picked it up for me and WOW it’s weighted so it puts just the right amount of pressure over my shoulder and keeps cold for a good half hour which is exactly what I was looking for. It takes about an hour to re freeze which is also perfect. Haven’t tried the heating side but I didn’t buy it for that so im not concerned about it. Would definitely recommend this to anyone who is looking for a very comfortable ice pack

    I would recommend this to a friend
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