The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 771 reviews
Rated 3 out of 5 stars
Lack of bass, and staying in place in ear.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Base quality is not as pronounced as I would like. As well as the positioning of the earbuds consistly moves out of place. This causes me to have to continue adjusting earbuds in ears.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thse say they are supposed to last for 40 hours. They don't. They don't even last 8. How disappointing. I think I will return them. I found my old headphones. They work .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound wasn't anything good of amazing. Bose's offering in this sector is only 29$ more but the sound quality and the ease of use of the app is miles better
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved the earbuds at first, but after a few weeks I developed what seems like an allergic reaction to the rubber tips (itching and skin peeling). Sadly, I’m now outside the return window and am trying to figure out what to do.
Hi there- Shokz here! We're very sorry to hear this has been your experience. Please reach out to our Customer Happiness Team so we may further assist you. Thank you!
Rated 1 out of 5 stars
Not the perfect fit
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
When they're sitting correctly and not slipping, the sound quality is great. But the tapping is so off and the fact that I have to adjust them to sit correctly in my ear to hear them is rather annoying. It shouldn't be this hard to use earbuds.
Hi there-Shokz here! Thank you for your valuable feedback. We've received similar concerns from many of our customers, and we completely understand how inconvenient this issue can be for users.
Our product team is giving this matter their full attention, and we’re pleased to inform you that a new firmware update addressing this issue is scheduled to be launched soon. We recommend turning on notifications of the Shokz App to stay informed about the latest updates.
We truly appreciate your patience and understanding. Please let us know if you have any questions.
Rated 3 out of 5 stars
Not for Me...
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Turned off while I was sleeping.... Probably work for other applications.
Hi Elizabeth - Shokz here! We're sorry to hear this has been your experience. In this case, we highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenDots ONE. We then suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Rated 1 out of 5 stars
Not user friendly
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not for me. Not user friendly if your phone isn’t right next to you. You cannot give voice commands to make or receive calls. Spoiled by my beats. I just wanted an open earbuds. Wish beats made the same.
Hi there- Shokz here! To have voice commands or assistants (Siri/Google Assistant) read information through your Shokz OpenDots One, activate the assistant by long-pressing the touch area on either earbud, then give your voice command. Ensure the voice assistant is enabled within the Shokz App gesture settings and that your phone's accessibility/text-to-speech settings are configured to read notifications aloud. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
Rated 2 out of 5 stars
Head phones
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't like the sound the quality was bad and music sounds staticy
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenDots ONE. We then suggest resetting your Shokz. If the issue persists, all Shokz come with a two-year warranty. Please visit our website to submit a warranty claim. If you decide these are not a good fit for you, we kindly ask that you reach out to Best Buy's Customer Service directly to learn of their return policy. Thank you.
Rated 5 out of 5 stars
Fantastic bone conduction ear buds!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
As a tech enthusiast who loves trying new audio gadgets, the Shokz OpenDots ONE caught my attention as soon as they launched. I’ve been testing these wireless open-ear earbuds for a few weeks, using them during runs, bike rides, and even at the office, and I have to say they live up to the hype. First off, the design is unlike typical earbuds – OpenDots ONE are clip-on open-ear buds that sit just outside your ear canal, so your ears stay completely open. Shokz is known for bone conduction headsets, but interestingly the OpenDots ONE use air conduction with their DirectPitch™ technology rather than bone conduction. In practice, that means each bud has a tiny speaker that directs sound toward your ear, and clever venting to minimize what others around you can hear. The result? You get music and podcasts that sound surprisingly full while still being fully aware of your surroundings. On my first run with these, it was almost eerie (in a good way) – I could hear the traffic and birds, yet I also had a soundtrack playing clearly. For safety and situational awareness, this open-ear style is a game-changer. No more choosing between hearing my music and hearing the world around me.
Comfort and fit are outstanding with the OpenDots ONE. Each earbud is super light at just 6.5 grams, and they use a flexible nickel-titanium arc that gently clips around the back of your outer ear. I was worried they might pinch or bounce, but after adjusting them the first time, they’ve proven to be extremely secure and forgettably comfortable. I’ve done intense workouts and even shook my head upside down – these buds don’t budge. The soft silicone on the clip helps them grip without slipping or hurting. I often wear them for hours at work, and because nothing is plugging my ear, there’s zero ear fatigue or pressure. It’s actually easy to forget you have them on; more than once I caught myself reaching up to check if they were still there. Another neat aspect: there’s no left/right labeling – each bud can go on either ear, and they automatically detect which ear they’re on and adjust stereo accordingly. So you can pop either one on any side and it just works. This interchangeable design is convenient when you’re in a hurry, and it means if you ever lose one bud, the remaining one isn’t locked to just “left” or “right” use.
Now, onto sound quality – which honestly surprised me. I knew open-ear earbuds would likely have weaker bass than in-ear models (since they don’t seal in your ear), but Shokz employed something called BassEnhancer (Bassphere) techand even support Dolby Audio processing. The result is that music has a rich, well-balanced sound for this style of headphone. The mids and highs are clear and crisp – vocals and instruments come through nicely. The bass is present and punchy enough; you won’t get the skull-rattling sub-bass of sealed earbuds, but for most music genres it’s satisfying and not tinny. Enabling Dolby Audio in the Shokz app actually widens the soundstage and adds depth – I was skeptical, but when I toggled it on, my playlist definitely sounded more immersive (and it didn’t seem to hurt battery life either). I’d describe the audio as “open and natural.” At 50-60% volume, I can enjoy my music even jogging by a moderately busy street. If it gets very loud around you, you might need to push the volume higher, but in normal environments these perform great. And because of the DirectPitch™ tech that reduces sound leakage, I tested this by sitting next to my wife at home – at my normal volume she barely heard a whisper of what I was playing. So they won’t noticeably annoy people nearby (as long as you’re not blasting them at max volume).
Speaking of the app and controls, the Shokz app lets you customize the touch controls and EQ, which is great because the on-device controls have a bit of a learning curve. By default, you can tap the flat surface on the bud to play/pause or answer calls, and you can do a two-finger “pinch” on the bud (gripping it) for another function. Out of the box, one-finger tap was play/pause and two-finger pinch was volume control. I personally reconfigured the gestures (the app allows different presets) so that pinch skips tracks instead. Once you figure out where to tap or pinch (the area is a combination of the little battery pod and the arc – Shokz calls part of it the JointArc), it becomes second nature. It’s not quite as straightforward as a physical button, but it keeps the buds sleek and I do like that there’s no accidental brushing since a deliberate pinch is needed for some actions. Also worth noting: these earbuds have in-ear detection – if you take one off, it auto-pauses your music, which is neat. They also come with a nice compact charging case (oval-shaped, matches the two-tone black/gray earbuds) that supports wireless charging. I often just drop the case on my Qi charger at the end of the day, and it juices up without any cable fumbling.
Battery life on the OpenDots ONE is excellent. Each earbud can last up to 10 hours on a single charge, and the case provides about 3 additional full charges for up to 40 hours total listening time. In my use, I typically charge the case once a week and I’ve never run the buds themselves dry in a single day – the longest I used them continuously was about 8 hours (work day with mixed calls and music), and they still had some juice left. Having that much runtime is liberating, especially compared to many true wireless earbuds that only give 5-6 hours per charge. If you do somehow run low, a 10-minute quick charge gives about 2 hours of playtime, which has saved me on one occasion when I forgot to charge them overnight before a jog. And as mentioned, the case even does wireless charging, which many earbuds at this price don’t include – I appreciate that touch of convenience. The case itself is pocketable and has a sturdy hinge and magnet; it’s a little larger than an AirPods Pro case, but still fine in a pocket or bag. Another positive for an active lifestyle: these buds are IP54 water-resistant, so sweat and light rain are non-issues. I’ve run in drizzly weather and of course soaked them in sweat during workouts – no problems at all. I just wipe them off after. I probably wouldn’t swim with them (and they’re not rated for submersion), but for general outdoor and gym use, they’re built for it.
To sum up my experience, the Shokz OpenDots ONE have become my go-to daily earbuds for anything where I want to remain aware of my surroundings or avoid ear fatigue. They are fantastic for outdoor activities – running, cycling, hiking – because I can hear oncoming cars, people, or nature sounds clearly while still enjoying my music. In the office, I’ve found them great for background music; I can still hear if someone comes up to ask me a question. They also alleviate that weird isolation feeling you get with noise-cancelling buds – sometimes I forget I have them on. Of course, they’re not a one-size-fits-all solution: if I’m on a plane or in a very noisy environment, I’d opt for traditional noise-cancelling earbuds instead, since open-ear can’t drown out loud external noise. And if you demand heavy bass or absolute audio fidelity in a silent environment, an in-ear or over-ear set will outperform these. But as a techie who values innovation, I think Shokz nailed the purpose of OpenDots ONE. Below, I’ve listed some pros and cons to highlight where these earbuds shine and where they have limitations:
Pros:
- All-day comfort and secure fit: Ultra-light (6.5g each) and clever clip design – they stay put during intense workouts and you hardly feel them. No ear canal pressure at all.
- Open-ear awareness: You can hear ambient sounds 100% of the time, which is safer for outdoor use and more natural for conversations. Great for runners, cyclists, and office wear.
- Impressive sound for open-ear: Clear and balanced audio with Dolby Audio support for a wider soundstage. Bass is decent given the design, and sound leakage is minimal thanks to DirectPitch tech.
- Excellent call quality: Dual mics with noise reduction make your voice loud and clear even in noisy environments. No complaints from people on the other end of my calls.
- Robust battery life: ~10 hours per charge and up to 40 hours with the case. Plus convenient quick-charge (2 hours playback from 10 min charge) and wireless charging support.
- Advanced features: Multipoint Bluetooth pairing (connect two devices at once), wear detection for auto pause, customizable touch controls via app, and IP54 sweat/weather resistance for workouts.
Cons:
- No passive noise isolation: In loud environments (e.g. busy trains, airplanes), you’ll hear everything around you, which can make it hard to listen unless you increase volume (not ideal). They’re purpose-built for open situations, not noise cancelling.
- Bass and volume limitations: While sound is great for what they are, the low-end isn’t as powerful as closed earbuds, and max volume might fall short if you’re in extremely noisy settings or are a bass enthusiast.
- Controls learning curve: The tap/pinch touch controls take a bit of practice, and some might prefer physical buttons. You’ll want to use the app to fine-tune controls and sound to your liking.
- Pricey for earbuds: At around $199, they’re an investment. You can find cheaper wireless earbuds, but they won’t have this open-ear tech. (On the flip side, the direct competitor from Bose is even more expensive, so Shokz is actually reasonable in that context.)
- Specific use case: These are ideal for people who need situational awareness; if you primarily listen in quiet places and want immersive sound or active noise cancellation, these wouldn’t be your daily drivers.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The fact that Best Buy sells this $10 more expensive in some areas and without including the carrying case included by other sellers is not worth buying it here. The leather case is necessary in order to avoid losing the earbuds from time to time.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As a runner, I’ve been a fan of open-ear headphones for a while, and while I love bone conduction models, the sound quality is good, but nowhere near great. Shokz has been hard at work to improve this in their open-ear offerings, first with the Open Run Pro 1&2 models, then with OpenFit, and now with the new Opendots One. The Opendots are different than anything else Shokz offers, and are the latest entry into the world of clip-on earbuds.
Pros:
• Super lightweight and comfortable for extended wearing
• Excellent sound quality, rivaling some in-ear buds
• Great battery life
• Very secure fit, good for active lifestyles
• Wireless charging
Cons:
• Expensive
• Good water and dust resistance, but not water or dust proof
Let’s deal with the top areas that I think make the difference for ear buds, then I’ll address the usage profiles where the Opendots would be a good pick.
Comfort – this is a big one for me, because if they’re not comfortable, then I won’t be wearing them. I am a big fan of the neckband style of bone conduction headphones, but I’ll admit they’re a little annoying when used with glasses. The ear cuff style employed by the Opendots is great for use with glasses, as they’re completely out of the way of glasses, similar to in-ear buds. The main concern with the clip-on style is ear soreness, or fatigue at the points where the cuff touches the ear. As with their other models, Shokz uses titanium and soft silicone to make these very comfortable. Unlike other clip-ons that use hard plastic, the Opendots are flexible and comfortable. As with anything that touches the ear for any length of time, I had to shift them from time to time, but I had no problem wearing them for hours at a time. They are also totally secure, and did not budge at all during my run.
Sound quality – this is where the Opendots really shine! These are quite possibly the best sounding earbuds that Shokz has yet produced, and they’re actually better than some in-ear buds as well. As I’ve found with the other “air conduction” models from Shokz, these have have a wider sound stage and a very enjoyable overall sound signature. There are several preset EQ options such as standard, vocal, bass boost and treble boost, as well as a 5-band custom EQ. These are good enough that I found myself putting them in just to listen to my music, something I never did with bone conduction, which I have for use while running. Call quality is excellent, on par with any of the top-shelf alternatives.
Features – the Opendots feature touch controls, and these may be done in two ways. First, you can tap the band that connects the battery to the bud, just like you would with any other touch-sensitive earbud, or you can tap the battery compartment that sits behind your ear. You can also squeeze or double-squeeze the battery compartment. I found these squeezes to be more dependable than tapping the band, which were sometimes ignored. Taps can be used to play/pause, accept or reject/end calls, and raise/lower volume (long press). Unfortunately, there isn’t any way to customize what taps do, and I would have liked to be able to skip forward or back in my playlist. The app does have a place to customize the taps, but currently all you can do is turn them on or off. Hopefully that will be rectified in a future update.
Something unique to the Opendots is that it doesn’t matter which earbud goes in which ear. They sense when they’re properly positioned, as well as which ear they’re in, so you don’t have to worry about keeping them in the right ear or placed in the right spot in the charging case. Speaking of the case, it is small and fits easily in a pocket, and it supports wireless charging, in addition to USB-C. Battery life is great. I didn’t use them long enough continuously to drain the battery, but I never had to worry about running out of power.
So, who are these for? As a runner, I don’t think you can do better than pure bone conduction (without an “air conduction” speaker). I say that because I sweat a lot and bone conduction models are often waterproof, or nearly so. Since the Opendots use tiny speaker drivers, they are by design more open to their surroundings. Shokz rates these at IP54, which means they’re water and dust resistant, but not water and dust proof. If you don’t sweat a lot or run in dusty environments, that would be plenty for you, and it’s enough for me too during the colder months of the year, but I probably won’t use them for running during the summer. That said, they are extremely secure, and I had no worries that they would fall out. In fact, they don’t move at all, so if you have difficulty with traditional earbuds when they get sweaty, that’s not an issue with the Opendots.
I would position the Opendots as all-around earbuds than can also be used for exercise as long as they won’t get too wet. That means wearing them around the house and using them for calls, meetings, and music, while preserving the ability to hear what’s going on around you when you need to do that, then going to the gym or for a walk/run. They’re comfortable enough to be your everyday buds, and sound good enough to use them for whatever you need. As with any open-ear style bud, too much exterior noise can drown out what you’re listening to, so if you need full-blown active noise cancellation and isolation, these aren’t the buds for you.
The market for ear cuff-style buds is growing rapidly. There are much cheaper options available, as well as those that cost a lot more. Build quality and performance put these in the premium category, in my opinion, but you’ll have to decide if that’s worth the price difference over cheaper competitors.
It's crucial to understand how you want to use these before you get them, or you may not be happy. Sound quality is really, really good, but if you don’t care about situational awareness, you’re probably better off with high-quality in-ear monitors. If, like me, you prefer not to have your ear canal filled up, then give these a try. You won’t be disappointed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Okay i was happy wirh my Samsung buds, but i was soop tired of that wax and sweat build up ajd gross feeling, not to mention the isolation from outside. I barely listen to music, my main use is calls and podcasts/YouTube. And this product is perfect for that. I leave them on and forget about it. So comfortable. I sleep with something playing in my ears and i woke up to 80% battery. They dont die just by being out of case, like my pixel buds. Also the transition between two devices is apple level good. I can pause media on one device and hit play on other, and it switches instantly. Im actually very satisfied. Music is also not too bad.
Hi there- Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 4 out of 5 stars
Nice option if you're looking for a style / brand
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These are bigger than how they appear in the marketing materials, so that's the first thing I would keep in mind - they are not minimalist earbuds in my opinion. The way the clip on your ear tends to make my ears a bit uncomfortable after a while, but little tweaks in the adjustment can lessen the degree of potential discomfort. The sound quality is nice even though there is no noise cancellation (it makes sense for these to lack noise cancellation so I don't consider that a negative - how does one achieve noise cancellation with open air earbuds? Touch controls to me were a bit finicky but I've never been a fan of touch controls. Battery life seems to just meet but not exceed that mentioned in the specs, so again that's a positive. The case can add more juice to the headphones (even has a Fast Fuel type option). Additionally, the case allows for wireless charging on the special base. All in all this is a nice option if you're tired of trying the latest and greatest offering from other companies.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Shokz has done it once again! I have always been a fan of the Shokz bone conduction headphones, and I have recently had a chance to try some of the regular open ear earbuds like these. Just know that these are not bone conduction earbuds and they actually do have drivers that fire directly into your ear. This definitely helps with the sound quality which I will get into later.
Out of the box these look like a very quality product like the brand Shokz is known for. Like most earbuds they have a battery case which allows the buds to charge when they are in the case allowing you to get a lot of listening time before you have to plug them into an outlet. The buds themselves have a sleek look and I found that they fit very securely on my ears. They clip right around the side of your ear and even while running I found them to not move around very much. Never did I feel like they were going to fall out. So I think for most exercise activities these will be great as well as everyday use.
The open ear design allows you to not only hear the music (or anything else you are listening to) but you can also easily hear everything going on around you since your ears are still totally open and unobstructed. Not to mention you don’t have to stick anything in your ear which can sometimes lead to itching or other irritation.
I found the sound quality on these to be amazing. Any kind of music I threw at them sounded really good. Just know that you wont get thumping bass simply because these are not sealed in your ear. But I was quite impressed that the lows, mids, and higs all sounded great and were balanced very well.
There is a companion app that allows you to do things like turn on or off the Dolby. There are a bunch of preset EQ’s and also a custom option as well. You can also customize your touch controls as well. Which I did test and found them to be about on part with most other earbuds. They are kind of hit and miss at times, but for the most part they work if you need to do something and don’t have your phone immediately handy to change volume or skip to a new track.
I also found the call quality to be great as well. I was on a fairly noisy city street and I was able to easily carry on a conversation and hear everything that was being said, and the person I was talking to said they had no problems understanding me as well.
Overall, this is another great product from Shokz! If you are in the market for some open air earbuds, definitely give these a try!
Hi there- Shokz here! We're very sorry to hear this has been your experience. To wear the Shokz OpenDots ONE comfortably, pinch the joint arc, place the speaker against your ear's inner ridge, and the battery behind your ear, adjusting the angle so the arc is slightly downward and not too tight. Avoid overbending the joint arc and ensure the speaker isn't inside the ear canal. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 2 out of 5 stars
Mmmmnot great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I did not like it the quality is bad, it disconnects by itself
Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenDots ONE. In this case, we'd suggest a manual reset of the headphones. We also recommend ensuring that the latest firmware version has been updated via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!