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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 411 reviews

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71%
would recommend
to a friend

Customers are saying

Customers highly value the hotspot's speed, service, and overall performance, with many praising its signal strength and reasonable price. Some customers appreciate the coverage provided by the service. However, a significant number of users have expressed concerns about the rapid consumption of data. Additionally, some customers have reported issues with the activation process and the quality of the mobile hotspot device itself.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 411 reviews
  • Rated 5 out of 5 stars

    Great data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple mobile hotspot an refill cards are purchase the card give you alot of data for the price..

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    40gb's???

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    40gb's goes by fast. The first card didn't last one day. Definitely disconnect devices when not in use.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi on the go

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I’d need WiFi on the go but it comes in handy

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    Good but expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great data but it gets used up FAST. I wish it was a little cheaper but it’s definitely a good solution when you need data while being mobile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile hotspot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a trucker and traveler it's perfect for on the go internet

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it worked well but it stopped at 35G of usage I seem like I needed to reload the card so it does not give you the full 40 GB

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 3 out of 5 stars

    Not enough DATA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple Mobile does not alert you when all of your data is gone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 5 out of 5 stars

    Card does its purpose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This card effectively refills the simple hotspot plan as advertised. The plan however is limiting and simple carrier needs to offer unlimited monthly for hotspot. .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hotspot T-mobile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the card wasn't an issue; adding the gigs to the hotspot was a hassle. Had to call multiple times and the automated was the worst and couldn't do it online. After 2 hours was fondant and to re-up my hotspot. Having the hotspot is awesome because i can travel with it and just add as I need, but the customer service is HORRIBLE.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength
    Cons mentioned:
    Data usage

    Rated 5 out of 5 stars

    Mobile hot spot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great it gets great signal just wished it came with mor gb data

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Love the service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A g deal and the have good service and ou get it for a great price with great customer and they will actually help you with finding the right solution

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 5 out of 5 stars

    Great connection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t last very long on all my devices but it did what I needed it to while my internet was out. Not a long term solution unless you want to constantly buy new data every week

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Purchase Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase an Ecard from Best Buy with Simple Mobile. This was the worst experience ever. I was never able to use the device or the card. I spent more than an hour talking to 5 different representatives plus a Simple Mobile Rep. They all were useless. Best Buy wouldn't refund the data purchase although I wasn't able to use it. Worst customer service ever. I been a long time customer and decided to cut ties. Customer service is dead a d doing right no longer exists.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Activation

    Rated 3 out of 5 stars

    Non returnable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not activate I'm my area, could not return either so I cannot give an review on performance/value

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Hotspot refill

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good, the card was added with ease and the price ia pretty decent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always need more data but would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add service but service is costly. When multiple divices for several days. But worth it for peace of mind while traveling with children.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good recommendation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal of data! Very convenient for a mobile Hotspot. Fast downloads and great for streaming videos of favorite shows, movies, concerts and content creators.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No contract Mobile Hotspot Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great choice for occasional use of mobile hotspot like going on vacation or traveling when you need to keep your computer connected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to set it up quickly on my phone. Fast internet. No complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only good for 1 month

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it''s the ONLY option so....Being a portable hotspot means not in use all the time. It's be nice to have internet waiting on the RV not have to reload. We may only use half before it expires. It's ok. Just wish the data did not expire.

    No, I would not recommend this to a friend
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