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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 32 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers recognize the Solis X Wi-Fi SmartSpot for its portability, praising its convenience and ease of use. The setup process is generally well-received, with users reporting successful experiences. The addition of a camera function is also seen as a positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The perfect wifi on-the-go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work from home but it doesn’t mean I enjoy being indoors for too long, especially with the nice weather outside, and thanks to Skyroam, I can take my work anywhere with me. I’ve been able to enjoy the outdoors, the fresh air, and soak up the sun all while getting work done! I’ve been using Skyroam for over 3 years now. I don’t travel anywhere without it because it helps me stay connected at all times, and even though we can’t travel anywhere at the moment, their new USA Wifi plans have been a perfect internet on-the-go solution for me. I love the new features of the Solis X compared to their older devices. It's fast, can be shared on 10 devices at a time, which is great because I’m usually working on 2 laptops and my phone, and I can share hotspot with my friends and family, it can also be used as a power bank, and…. It even has a remote camera whaaaaat… I love that! So I definitely recommend the Solix X, not only for the traveler, but for you fast and reliable internet solution for working from home, or anywhere really.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Favorite Travel Buddy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used my Skyroam everywhere...on the road, Costa Rica, Panama, Australia, and throughout Europe. Most recently, when borders closed in Denmark while we were mid-air, I was able to turn my Skyroam on when we landed, power up my phone, and connect it to WiFi to find out what was going on any help get us back to the US asap. I LOVE the updated Solis X model and the upgrades. I can't wait to travel with my new "travel buddy"!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Signal strength

    Rated 5 out of 5 stars

    works very well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Had one issue that I had to contact customer service about and they were great and easy to deal with. They had me up and running quickly and kept me aware of what was going on the whole time. It has gotten great service out in the country where I live and has allowed me to work from home with no hiccups. I don't have the best cell service where I live and that's why I wanted to give this a try. Previous hotspots would not hold signal and home wifi service is not cost effective. I have used Skyroam everyday for about a month now and so far, I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 4 out of 5 stars

    Fairly user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've only used it a few times and always in the US. Both times were areas that I had a poor signal from Verizon and was able to connect for a better signal using Skyroam. I'm not sure what provider it uses, but I believe it has contracts with all of them and connects to the one with the strongest signal in the area. Heading to Mexico next week and i will update the review.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Travel/Road trips/Camping and have kids?

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you travel or go places where there is no WIFI available? Long road trips and have kids who are always on your "hot spot"? Need internet at the RV or while camping? This is great. It does require additional purchase for the internet use either pay as you use or monthly. Anywhere you would have phone service you this would give you internet. We play XBOX games, stream movies, and have around 3-4 devices hooked up at one time and it works great. just like the wifi at our house.... now not as perfect but its good enough everyone stays happy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Signal strength

    Rated 5 out of 5 stars

    Exactly what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure how this would work but we needed a reliable strong WiFi and gave it a shot. It works great!! We can work, stream movies and use it for absolutely all day-to-day internet needs.

    I would recommend this to a friend
  • Cons mentioned:
    Data cost

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got me out of a bind when I needed internet access in a place where it is otherwise not available. This product will work great in a disaster situation or when traveling. The data is a tad on the expensive side; however, worth it when you need internet connectivity.

    I would recommend this to a friend
  • Cons mentioned:
    Data cost

    Rated 5 out of 5 stars

    Viking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device! it works as advertised so far. Have not tested this in a remote area, and have not tried to use it for a movie, or heavy duty emailing, or photo transfer, but no reason to believe it will not work. Only negative so far to would be that 1 gig does not go very far, and the monthly passes are a bit steep in price. Still, should be a great, hopefully secure, link for when we at our summer home, and need to keep up with the office email, medical records, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Cute Smartspot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this smartspot lived up to my expectations. I loved the camera for taking those risky pics that you might not want to try with your cell phone. Unfortunately I returned it because I found another alternative for my local wifi issue. When international travel picks back up perhaps I would buy it again as that's what it's most useful for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow much better hotspot.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this skyroam more then Verizon. Verizon is expensive on data plan. Traveling to International? —-> Verizon will charge a FEE!!! International with Skyroam ( No Fee ) — only $50 for UNLIMITED DATA for 30 days! Now your talking. BEST BEST BEST HotSpot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a primary source of Internet as I live in a rural area. I initially purchased per gigabyte and it was expensive so I switched to the unlimited plan. I work from home and it does what is needed. I was skeptical at first but it works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great WiFi on the go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of being able to work from anywhere with great WiFi. The Skyroam Solis X has incredible battery life, and I love how our family can connect up to 10 devices.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for WiFi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this a several times while camping. I have no cell phone service and it’s nice to be able to get WiFi with this awesome device. The coverage seems to be great. No problem with this device. Afford data plans as well for this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Partner I Needed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device to take anywhere you go. So far, it helped me while I was traveling in other states and into the mountains where WiFi is not available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get set up, works great, internet speed was very fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Didn’t work in Gatlinburg TN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with the Solis X. We rented a cabin close to Gatlinburg TN. An area that is hilly but very populated. Tried 3 different times but couldn’t get it to connect. The hot spot on my T-Mobile I Phone worked but not the Solis X. I checked the device from my home and it works fine so it’s not faulty, just doesn’t work as advertised. BestBuy are refusing to allow me to return or even given me a store credit because I’ve had it for 20 days. I’ve checked the Solis return policy and they won’t issue a refund for an item purchased from a 3rd party. I now have $200 paper weight. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for traveling even international. Went to Mexico and even in some remote parts I had hotspot service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we needed. Able to connect all of our devices without having to pay a ton on top of the cell phone plan. Nice design too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to use and very portable!..:-)

    I would recommend this to a friend
  • Cons mentioned:
    Wi-fi

    Rated 1 out of 5 stars

    This item is garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a hockey puck that they pretend has WiFi. Their support is lackluster at best. I’m still waiting on my refund from sky roam (three different one hour calls to describe issues and “troubleshoot”) as well as my refund from Best Buy - thankfully they allowed me to ship this item back. I use an LTE hotspot off my phone and it was consistently faster and more reliable than this device. This devices top network speed in the week that I was trying to get it working was .27mbps. My phone was next to it and working at 17mbps. Highly recommend not purchasing this. It stinxxxxxx.

    No, I would not recommend this to a friend
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