Customer Ratings & Reviews

My Installer was the best. Came within the expected time and took the time to show me how to remove the battery and setup the assure account to make sure everything was working as it should

The argent mounted my door nob very well, and I was pleased

Excellent work done by the installation team. Thrilled with the expertise and the end result.

Exactly what we wanted. Had Best Buy do the installation. The young man who came to our house with the product was very professional and completely capable. Did a great job, left the house as clean as he found it. Great experience!

The technician that installed three of the Next x Yale Smart Locks did a great job. Arrived as scheduled on a Saturday morning and was done within an hour. He explained how to use them and was very clear in his instructions.

After the installation of my doorbell, sometimes most times I receive an error message when trying to lock from phone. Then I have to manual lock and unlock until it's able to lock again. Then the error message reappears and I go back through the same process. I just deal with it because when I call BestBuy back out, because I shop there alot, the problem does not get fixed. I do not have anyone else to come fix so I just let it be.

It was not a smart door lock installation. He came out and changed the wifi connection on the ring doorbell. Took him all of 30 seconds.

The technician who cane to my home snd completed the install of my Google/Nest doorbell camera did an excellent job. He was patient snd kind snd took the tome to ensure that the product was properly installed.

The agent installed my device a gave me step by step instructions on how to operate it. He was friendly, professional and did his job efficiently. I would gladly recommend him to all my family and friends.

I bought it to put on my door but when I brought it home and had the geek squad come they told me I couldn’t have this on my door with the lock I had I’m going to bringing this to my mothers house and have it installed on her house I love the idea I just wish they made one for other locks

Lock works well. The Geek Squad installed it and I s pleased with their wok.

The agent was polite, professional and proficient. While it took him a bit longer to install the lock, he did a nice job.

This has not been completed as yet agent had issues It’s been two months and I keep reminding him. He will come

The agent was really great but not knowledgeable about the new lock u had to help him with it.

Service person was knowledgeable, friendly and helpful

I bought the geek squad text service plan when I was having door locks installed. I had no idea all of the things that they repaired. The service plan took so much off the price of the installation of the locks that it was virtually free. They also repair Appliances. I had no idea they offer that service among many others. I highly recommend the services the offer

CHALLEGING ON EVERY LEVEL LOCKED OUT ANOTHER EXAMPLE MINIMUM 50 CHARACTERS

Best Buy: I spent 2 weeks rescheduling appointments with Best Buy for a smart door lock installation. The company repeatedly scheduled services at the wrong address and when I confirmed updates online or with a representative over the phone, it took three attempts and rescheduling efforts across 2 weeks to get the correct address. Third-Part ly Installation: Best Buy recruited a third-party installation company (Protronics) to complete the aforementioned service. First attempt was a no-call, no-show due to a family emergency with the installer. At the rescheduled appointment, the installers had interacted with the wiring from my doorbell chime, which caused a buzzing noise. The installation team stated they would come back to correct the issue, but never did. At this time, they have not called me back at all when i contact them. This is a process that started on/around April 3rd, installation on/around April 15th, and it appears they refuse to take responsibility for correcting the issues made with my doorbell. Because of such a terrible overall experience, I cannot recommend Best Buy or any of their affiliated partners to anyone for any reason.

The smart lock was installed and it was setup through the app. Overall it has been great with no issues.

I actually got a kick out of watching the installation the gentleman was actually kneeling down forehead was showing beads of sweat and he was shaking just a little as if he was disarming a bomb; he was really concentrating on what he was doing and he did an awesome job!