Customer Ratings & Reviews

The argent mounted my door nob very well, and I was pleased

The installer was on time and very efficient, pleasant, and hard working. Made the install very easy.

The agent was polite, professional and proficient. While it took him a bit longer to install the lock, he did a nice job.

This has not been completed as yet agent had issues It’s been two months and I keep reminding him. He will come

The agent was really great but not knowledgeable about the new lock u had to help him with it.

The lock gives me peace of mind.knowing I can. check via iPhone to see whether I remembered to lock the door

I bought the geek squad text service plan when I was having door locks installed. I had no idea all of the things that they repaired. The service plan took so much off the price of the installation of the locks that it was virtually free. They also repair Appliances. I had no idea they offer that service among many others. I highly recommend the services the offer

I bought it to put on my door but when I brought it home and had the geek squad come they told me I couldn’t have this on my door with the lock I had I’m going to bringing this to my mothers house and have it installed on her house I love the idea I just wish they made one for other locks

installed, still having issues with wifi connection, not installed properly as it sits crooked on our front door.

Exactly what we wanted. Had Best Buy do the installation. The young man who came to our house with the product was very professional and completely capable. Did a great job, left the house as clean as he found it. Great experience!

My Installer was the best. Came within the expected time and took the time to show me how to remove the battery and setup the assure account to make sure everything was working as it should

Deadbolt continuously locks when you open the door, not working properly only supposed to lock when door is closed

The technician that installed three of the Next x Yale Smart Locks did a great job. Arrived as scheduled on a Saturday morning and was done within an hour. He explained how to use them and was very clear in his instructions.

CHALLEGING ON EVERY LEVEL LOCKED OUT ANOTHER EXAMPLE MINIMUM 50 CHARACTERS

Mario was professional and very knowledgeable. Excellent.

The man sent had never installed the August lock before. I opened a YouTube video that he watched before installing. He also called the August help line at least 5 times or more to get it done. He knew nothing about how the lock worked with WiFi. He even gave me misinformation. I was able to set it up correctly after he left. He did install the physical lock correctly. He was set up to fail.

I had an August door lock installed. The Geek put the hardware on, but was not able to get the software to work properly. We left it like that. The lock would not open or close via WiFi. It only worked manually. A follow up Geek discovered that Geek #1 had bent some of the parts in trying to install the lock, hence the lock would not close or open properly. He fixed it good enough to sorta work, but said that the real answer would be to totally replace the lock. After I bought a new lock (the latest generation that did not need a wifi bridge), Geek #3 came to install the lock. He did a wonderful job. I had to reprogram it when I unplugged the bridge unit, but it was easily done. The lock works great. I can control it from anywhere, and I get notices when anybody enters or leave the house. It took a total of six tries to get the lock successfully installed. This is not what I expect from Best Buy. Fortunately, all my other installations were done by a different crew and were correct the first time.

The unit was not working and is incomplete. I need to reschedule.

The technician who cane to my home snd completed the install of my Google/Nest doorbell camera did an excellent job. He was patient snd kind snd took the tome to ensure that the product was properly installed.

While my house was a lil tricky as its 2 zone with 2 nests thermos to b installed but the techs were no familiar with 2 nests in same house. It took me many hours more to complete install. I had to set up both yale nest lock and both nest thermos wasnt worth the $360 I paid. The techs were nice and competent but need more thorough training....