Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 28 reviews

Rating Filter

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-28 of 28 reviews
  • Rated 5 out of 5 stars

    Fast and easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted all our Nest Protects. No issues with tall ceilings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did amazing work to install my first smart phone devices and I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service as always.. BB always has great service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smoke detector installation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice! Professional! On time! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed quickly and neatly. Set up software, removed all boxes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Borderline terrible scheduling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This never happened before, that’s why I’m saying fair, but it should be poor. Somehow in Best Buy’s system they changed our schedule date to the day before they were supposed to come. Then when I called they couldn’t arrange it on the original date so we had to reschedule to the following week. The next date comes and apparently Best Buy never scheduled it with the 3rd party installer. So, again, we had to reschedule. My wife took off several days of work to be home for the install. All Best Buy was willing to give us was a $25 gift card. Horrible.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I do not Recommend: Consulting & Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah L., the consultant lied to me about Ring Securing System and subscription and has continued to ignore my phone calls, texts and emails since January 2023. William, the Armor Security Tech has come to my house 2x. He has done an okay job but is dismissive and seems angry or infuriated both times he has come in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I feel so powerless - no one will answer my calls

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these and scheduled install in September and it's currently the last weekend of October and they've no-showed 3 times. Still don't have them!

    No, I would not recommend this to a friend
Sponsored