Customer Ratings & Reviews
Customer reviews
Rating 3.1 out of 5 stars with 10 reviews
(10 customer reviews)to a friend
Rated 2 out of 5 stars
Did not fix problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried for hours to repair, to no avail. I ended up with original problems plus at least one new problem when they completed repair.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
unable to opem adobephotoshop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to resolve issue with adobe photoshop unable to open. Tech seemed unsure of how to proceed and in the end unable to resolve issue
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for letting us know about your recent experience with our Remote Service team, but we're sorry to hear that you're still unable to open your Adobe Photoshop. If you haven't already, I'd recommend either reaching out to Adobe, or try calling us to see if there are any other options available to get your software running as it should.
Call us at 1-800-Geek Squad to get started!
Rated 1 out of 5 stars
A problem with a insignia product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with a insignia blue tooth adapter not working. The technician did all kinds of things and the call dropped in the middle. In the end it took another company to solve the problem. I wasted $100 on geek squad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Nothing from nothing leaves nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I carried my cup in three times each time nothing was done and the person working on it seemed to know nothing and was too busy talking to costumers with complaints about something that Had had nothing done to their computers to be seated
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
geek squad saved the day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thank you geek squad for fixing my computer , love how fast you guys got me back up and working again
I would recommend this to a friendRated 5 out of 5 stars
tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.handled the problem with a lot of patience. very understanding
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad helped with my laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad helped with my laptop when I could not do anything with it
I would recommend this to a friendRated 5 out of 5 stars
geek squad help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone call with Geek squad got me able to compose emails again
I would recommend this to a friendRated 5 out of 5 stars
Problem solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work guys my computer is working a lot brtter.
I would recommend this to a friendRated 1 out of 5 stars
Say No to Remote Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use remote service! They charge you and do nothing. Take you machine into the store and save duplicated charges and many days, Over an hour and they refuse to credit the charge for a service that did not work
No, I would not recommend this to a friend