The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
Product did not come in the color we specified.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The price was good. When delivered 7 out of 24 pieces were a different color. We ordered black and got a combo of black an espresso. Sent the TV stand back and was waiting for them to return a new stand when told they refunded our money and we would have to order another one. Hesitant to order another for fear it will be shipped in different colors or misplaced parts. It was not an easy return and reorder... the wait time was weeks. I was so frustrated I called customer service and talk with 5 different people 5 different times. They admit their mistake but could not expedite the process offered us a 50$ gift certificate for our trouble gave us a 40$ instead another mess up. I am so disappointed our television is still sitting on a chest.
No, I would not recommend this to a friend
Brand response from Best Buy Customer Care
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We're sorry to hear of your recent experience with your TV stand purchase and subsequent experience with our Customer Service department. We've since isolated the errors that were made and have corrected the issue to assure that a similar situation to this won't happen again in the future.
