Customer Ratings & Reviews
- Model:
- SubG1US1BLK
- SKU:
- 5589100
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Sub Wireless Subwoofer's exceptional sound quality and strong bass response, finding it easy to use and set up. Many appreciate its wireless convenience and compact size, although some find the price to be a significant factor. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Easy set-up, great overall sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my sonos due solely to the inability to control vocal levels. If this was corrected through a software update or new product line I would consider purchasing again.
No, I would not recommend this to a friendreview not for product, but Best Buy open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as "open box excellent" it was actually $200 less than a new one, but then the new ones went on sale for $100 off. I still figured for $100 less I would give it a try as "open box excellent" as supposed to be just like new. First thing out of the box I noticed it WAS NOT in excellent condition and had scratch marks and such. Figured I would let it to, but then I plug it in and it's not working. Obviously no one tested this thing before it went out. Very disappointed in this transaction.
No, I would not recommend this to a friendUnable to connect to existing system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Try to connect by using Sonos app and found unable to add existing TV Sonos surrounding system. Currently I have Beam and two Sonos One 2nd gen. Sonos App is the worst app prevent you add new product to existing other Sonos. I have to return subwoofer and possible return all new required Sonos speakers and Beam. I am looking for replacement possible Nakamichi, I hear they have great sets to purchase. Sorry Sonos! You lost me!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Sorry to hear about your issues with pairing your Sub with your Beam 5.0 set up. The Sub should absolutely connect to the Beam and be able to be added to your existing set up. You should be able to pair your sub by plugging it in, opening your Sonos App, tapping on Settings, tap System, open the room you want to add the sub, tap Add Sub, and then follow the prompts.
Feel free to reach out to us on Twitter, through e-mail, or by phone and we can help you with the process!
Not as good as anticipated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have Sonos throughout the house which we love. Wanted to enhance our TV sound for those movie nites with grandkids, but was very disappointed ☹️
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sono Not louder than Polk command bar. Pole command bar $250! compare the stats before purchasing
No, I would not recommend this to a friendGood but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok sound, Bose is better. I would NOT recommend this for a friend, if it had bluetooth maybe. If you don't have wifi you have NO sound
No, I would not recommend this to a friendthis go boom boom boom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did this a part of a surround sound with a playbar and two one speakers. I do not think this added much to the system for the cost.
No, I would not recommend this to a friendLooks nice, Thats it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are awful. First one kept disconnecting from my network and the second was dead out of the box. The bass is lackluster, its either too much or too little, the selector bar in the app skips too much space for an accurate adjustment. Not $700.00 worth of bass. As sonos will only let you utilize their proprietary equipment, My systems will just have to do without a subwoofer.
No, I would not recommend this to a friendPoor Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos is suppose to be a software company and they cannot fix the glitches in the playbar & sub to prevent it from cutting out.
No, I would not recommend this to a friendBest Buy install was Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek squad come and set up an I home design service for a sound system for a large TV I purchased. It was not correct from the start and I’m quite disappointed with Best Buy as far as their in home services are concerned. I would not use them or recommend them again for anything other than picking up products I buy off the shelf.
No, I would not recommend this to a friendDead after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Sub stopped working after 18 months. Sonos customer service was not super helpful. Offered a replacement at a discount. A product like this should last more than 18 months. Very disappointing. After doing some research seems like this is common problem.
No, I would not recommend this to a friendConstant disconnects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting from the beam at intervals The beam works but sub doesn’t
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .This is not normal. i would recommend you contact our Customer Care Team to have them assist you getting this resolved. You can reach them at 1-800-680-2345
Good... but, the Bose is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While all other Sonos products far exceeded our expectations, the subwoofer didn't.
No, I would not recommend this to a friendSpeaker Blown
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sonos sub from Best Buy on December 4, 2018 per my Best Buy Rewards account. Long story short the sub has blown already. I have the sound bar and sub in my family room connected to OLED. I might consider replacing with a Bose system. Very disappointing!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Sorry to hear about your experience with your Sub! Please contact our Customer Experience team either through social media, e-mail, or by phone (all contact information can be found at sonos.com/support) to have the team run a diagnostic and make sure that a blown speaker is the problem and look into options for you!
Impossible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this hoping to enhance our Sonos system. Tried for 2 hours to connect it and was unsuccessful. Brought in the installer who installed our entire system and he worked on it for 1-1/2 hours. Never got it to work. Returned it
No, I would not recommend this to a friendNot as described by BestBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero star for BestBuy...Not as described. A lot of scratches at the bottom. Suppose to be very good condition- like new, thats why I paid extra, should have gotten the cheaper open box.
No, I would not recommend this to a friendGeek squad could not get it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing! They worked on this for well over an hour and still no results. They left it with me and I returned it to the store for a credit, which was easy to do
No, I would not recommend this to a friendEquipment not installed yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the virus, the equipment has not been installed by Best Biuy yet. Do you know when the equipment will be installed??? No
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this product had to turn the bass all the way up to get it where my Sony bass was not worth the money honestly
I would recommend this to a friendDon't appreciate it's function
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No review because of ignorance of product. Feel unqualified to provide intelligent review without BB assistance.
No, I would not recommend this to a friend