Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,532 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way this loses to Bose is in comfort. Not to be mistaken that the headphone isnt comfortable; just that the Bose is far more comfortable. This one trumps Bose for Sound Quality and insane battery life of up to 38 hours. I am a light listener and usually a single charge lasts me a month!!! With the recent update Google Assistant is supported too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones! They work seamlessly, hold a charge for extended periods, and they’re just gorgeous! I have coach calls all day and they are perfect solution to help me stay on the gay and not connected with wired headphones. Frees the port in my iPhone to charge up when needed. Sometimes I accidentally press the wrong buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good I purchased three pairs from Best Buy...one each for my sons. They had Bose 35s before. They were blown away by the headphones as well...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it’s pricy it’s still a good investment. Noise canceling works in very loud environments which is exactly the reason for this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they do cost a good amount but you are really getting good quality. The foam around the ears is very soft and I ended up choosing these over the Bose that is comparable in price because of 2 things. Price (it was on sale and Bose was not) and when you cover the right ear, you can hear your surroundings! The noise-canceling on this model is great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    High Quality Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the first day I bought these headphones I've loved them. The battery lasts forever and when there are distracting sounds around me the noise cancling allows for good consentration (when doing school work). The only downside to them is when placed on high quality sound mode the music does cut quite a bit, other that that it was worth buying

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Noise cancelling works very well. No cabin pressure created and hence doesn’t cause any headache. Wonderful sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Phenomenal headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best noise canceling headphones I have ever owned. I use them for outdoor work, for general listening, for planes, and all around. Battery life is excellent. The controls are easy and intuitive. I was also able to hear everything I was listening too really well on a plane, which makes the ride that much better.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old beats headband cracked and made them useless so I was uneasy to get these with some reports of cracking. I'll revise this review of anything happens to these. Sound quality is awesome. The app give really cool fine tuning capability to make the sound exactly how you like it. They agreed super comfortable and the ANC is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling, blue tooth headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a replacement to my Bose headphones and I am pleased with the overall performance, fit, and utility. The one thing that I did not like is that I had to keep the cord connected to use for noise canceling (flights) only. This is a small inconvenience and does not detract from the overall experience achieved when using.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JS37, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Terrific battery life Perfect fit very nice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch controls

    Rated 4 out of 5 stars

    Great for a flight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these for a flight and want disappointed. The sound quality and noise cancelling is great. I like the ability to adjust the EQ on the app. I had a pair of beats studio2 that I was never very happy with because they hurt to wear after a short time. My two complaints are these will eventually do the same to my ears and the touch functions on the right ear are a blessing and curse. I found that they will occasionally be triggered by clothes or something other than me. This only takes away from the greatness minimally.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super high quality sound and build. It pairs up nicely with Mac or iPhone,iPad, but does take some time to switch between devices

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth every dollar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried on every display and these Sony over ears were most comfortable. Love the easy to use touch sensitive earphone (swipe/tap to start, stop, answer calls, control ambient sound, etc). Was told that the quality of my voice was clear and crisp when used during phone conversations. Almost too good because closing my vertical blinds was apparently very noisy to the person on the other end. I just place volume on mute through my phone when use it for business conference calls. Impressed that I could walk pretty far from my phone without interference or interruption while using Bluetooth. Was pleased to discover that it came with a plug converter for Internationl flights! (I probably should have read the box-not sure if it mentioned it). Nice quality carrying case. I wish they folded up a little smaller like some previous (and older) headphones I’ve used but it’s not a deal breaker for me because they do so much more than any lesser expensive smaller pair. Charging chord is super short but it’s only an issue for me because of where I choose to plug them in. And of course music quality is great. I like them soo much I’m purchasing a second pair for a family member.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    So far so good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of my old pair of wired headphones getting caught on everything or everyone. I commute to work by train/subway and was constantly getting frustrated with the having a wire. These Sony wireless headphones are great so far. The headphones last over a week and sound amazing. No more worrying about a wire.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for the Plane

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought these before a trip to Paris. I used them for both flights there and back. Didn't have to charge the headphones once.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fantastic, the noise cancelling is life-changing... simply ideal!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch controls

    Rated 5 out of 5 stars

    BEST HEADPHONES EVER!!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones completely beat the competition out there by a long shot. These are the best noise-cancelling headphones I have ever used. Along with the crisp clear sound and the touch integration on the side of the earphones, Sony has really stepped it up. Highly recommend getting these over the other competitors.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better noise cancelling than the first generation. In all that’s the only difference between the first generation and this one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been fan of Bose all my life but I’ll be honest this headphones will not disappoint you especially it had extra bells and whistles beside good sound NC and battery life. Good part? They have bigger discounts compared to Bose which rarely goes on sale. No hard feelings Bose ones are also good comes to sounds and NC.

    I would recommend this to a friend