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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,532 reviews
  • Rated 5 out of 5 stars

    Love the sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out great for me. The only thing I didn’t like was that you could not switch between different phones or computers with out re-pairing it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely brilliant headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! just wow. In the past, Sony has not been my top choice for headphones. They always seemed to produce good, but not great headphones. This for me, changes the game. These headphones are top of the line and I will tell you why: Pros: - Comfort is amazing. The soft padded headphones feel more like soft earmuffs. The adjustable sides allow for all head shapes and sizes. I have a medium to large head and there is plenty of room on these headphones for more. - Sound quality is very crisp. The bass is very clean and the trebble and mids are also great. - The noise cancelling feature is what you would expect from noise cancelling headphones. What makes it even better though, is the customization you get through the app. The customization lets you set the amount of ambient noise you let in, or if you want it to focus on voice sounds. It works quite well. With full noise cancelling, I could not hear another person speaking in front of me at a regular tone, but when I enabled ambient noise, I could hear and distinguish what they were saying. - The app also has a setting that will enhance the sound for you so that you can get the best listening experience. It has what's called "adaptive sound control," where it automatically detects your movement and the sound around you, and adapts to maximize effectiveness. -Another app feature is the optimizer, it detects your wearing condition (essentially how you are currently wearing it on your head) and it takes the atmospheric pressure also, and it optimizes the current conditions (fancy huh?). -Now that I mentioned atmospheric conditions, it also comes with a plane adapter (the one with 2 jacks). That's right, you can now listen to airplane tv or music with these noise cancelling headphones! Pretty sweet in my opinion. - It comes with the charging USB cable as well as an audio jack that you can use if you need to plug in to something that doesn't have bluetooth. - It's rated for 30 hours of listening! That's insane!! -You can also make phone calls as it has a microphone built into the headphone. -It has NFC CON: The only CON I found is the touch controls on the side. To skip a song, you need to slide your finger from back to front and for volume control, you'd slide from down to up and vice versa. I found that when I was trying to slide up on the right headphone (which should be VOL+) it skipped my song (though skip fwd is sliding from back to front). I tried to be as accurate but it seemed to happen anyway.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bye..................it!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money can buy!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant get better headphone than this. Bose headphone had ringing due to white noise and this one is perfect,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is the best at ANC. I have had these for some time now. I also have 1000XM3s. Wait for a sale to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great feature Bad design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Noise Cancellation and features associated are really good. But the downside is comfort. Hard on the ear and starts press the ear to the head, almost immediately get hot in the ear area.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The girlfriend travels every week. She’s gotten more use out of this than anything else I’ve ever bought her. She loves them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved someone's life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a trip to Indonesia, 23 1/2 hrs each way. I was able to sleep like a baby despite the crying babies and other noisemakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was purchased as a gift. Shipping was very quick and item was well packaged. Very pleased with how entire order was handled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the feature it has on it like holding ur fingers to headphone to lower the volume when someone speakers to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5++.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony knocks it out of the park with these headphones. These are very upscale sophisticated phones. Make sure to use the App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No better sound then this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE these wireless headless headphones! Just wish I knew how or knew if I could use them when watching television on my smart TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound and noise cancellation cheap plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones every day. I love the noise cancellation feature. From what I have researched the NC is better than the rest. My major complaint is the cheap plastic they use in construction.. The left pivot has weakened due to my large head and now creaks and shifts. It is very distracting. For the price I paid on sale I expect a better product. I have seen other complaints to previous models. It seems they still use cheap construction. I love these headphones but I can't recommend them if they can't last more beyond their warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphone, especially "Noise cancelling" I only can listen music fitness and subway.. it's great to me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Terrific Noise Cancelling, Horrible Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an upgrade to my Bose and wanting to try something different, since I've had about three pairs of them (I travel a lot, and like the noise cancelling feature on the plane). Heard that the NC on the Sony's was as good or better, and I feel that is true. The sound reproduction, imho, is however poor: hollow, distant, lacking crispness & clarity...almost like there's cotton in my ears. I thought I could gut it out and use them for audio books, but even here I am not happy. So I am returning them. Plus, they are not that comfortable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best head phones ever!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much!! The only improvements they could have is to make them fit smalls heads better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank u Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - 1000XM2 is the best over ear i have ever bought. When these die i will buy another pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the owner of Bose as well as a couple pairs of Beats these headphones have left me wondering why I waited so long to buy them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for noise cancelling. Very comfortable and easy to connect to your phone. Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves these headphones and uses them all the time. They're a great combination of design and performance.

    I would recommend this to a friend