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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,532 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using them while there has been construction on my building and the street just outside my apartment window. It completely drowns out the sounds. Its amazing. They are comfortable to wear for long periods of time and have a great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Noise Cancelation and Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset for my trip to Japan and performed above expectations. Sound quality was great via bluetooth and the noise cancellation helped me get some rest while on the plain. The plane noise difference while wearing the headset was a night and day difference. Also, the pass through feature allowed me to communicate with the attendants while keeping my headset on. Keep up the good work Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Noise Canceling Hurts My Ears - Like Bose Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked these up at Best Buy. The Active Noise Cancelling hurt my ears (like intense pressure on the inner ear) and also gave me headaches. I also tried the Bose QC35 II. Personally I found the Bose more comfortable (though the ANC still hurt my ears) and was surprised I liked the sound quality better with the Bose. I stuck with the Bose and just turn the ANC off. You have more options with the Sony, like EQ settings, but I found the build quality, comfort, and sound quality to be superior with the Bose.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi glacon, Thank you very much for taking the time in writing us your honest review regarding the device. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Experience!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I put on the headphone, the world become quiet instantly. I love the fact that I don't need to bother to select a mode and the headphone will do it for me. And gesture control is way to convenient. I love this headphone!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these 6 days a week at the gym very little slippage and after having them for a month I still haven't had to charge them. I am very impressed and glad I bought them. Cool feature cupping the right ear and being able to hear everything around me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Touch controls

    Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot and these headphones are so benefial to block engine noise and other irritants on plane and train. Long battery life and being able to use the “touch” system on right headphone is so convenient as opposed to trying to locate buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A year later..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve waited a year for a review, and honestly this is a wonderful pair of Noise cancelling headphones. Many would first look to Bose for quality build and precision sound, but I urge you to take a look a real look at Sony. For a sound signature, you definitely will have a different experience than with Bose which can be a richer and truer sound, but Sony still delivered here. Ambient sound is a feature I find myself using every day at least once or twice; I’m a college student and often find it necessary when interacting with others in my day. I can also go through about 5 to 6 hours of straight use before experiencing a large amount of fatigue or discomfort. I would weigh the benefits between these and Bose before making a decision, but I was pleasantly assured with my decision after a year of use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    OMG the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you are an audiophile theses are the best Bluetooth ANC canceling headphones out. Just got back from a trip to Jamaica, silence while liafiing to a movie. Only time I heard voices was when pilot or flight attendant made an announcement. Listening to the latest Transformers movie, every last sound was there and it was an unbelievable experience. I want the Bluetooth wireless buds now!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Incredibly comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are incredibly comfortable and have a very long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch controls

    Rated 5 out of 5 stars

    You will hear the difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these sony headphones because my Beats are worn out. I used the Beats during workouts and now after 2 years the earcups are pealing. I needed an upgrade and I have always wanted these Sony headphones. As far as sound goes I can hear the differene between them and the Beats. There are things in songs that I can hear now that I never really heard through the Beats. Noise Cancelling: I was blown away by how muc noise these Sony's cancel. The first time I tried them it freaked me out how much I stopped hearing the outside noises. I like using N.C when I just want to relax and block everyone out. Controls: The controls on the heaphones are so easy and convenient. I find it more fun using the controls here than on the Beats. No buttons to push, just swipe your finger across the cup and that's it. Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great cordless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confortable headsets, with an outstanding sound and good noise reduction

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Heaven sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this set during the Black Friday sale. The sound and noise cancellation are amazing. Writing this at 36k feet on a plane and hear nothing but music. Super comfy, deep bass, crisp. No complaints a must for travelers. Five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve tried for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had all three generations of Sony’s 1000x noise canceling headphones. This is the second pair of Sony Wh1000xm2 I have purchased. The first pair I got about 8 months ago. I ended up selling them to get the wh1000xm3. These are just as good as the 3rd generation. The only difference is the 3rd generation are slightly more comfortable and I like how they use the usb C port to charge. I was hoping that there would be a deal for Black Friday on the third generation headphones when I heard Best Buy was taking $150 off of these I ended up selling my third generation and going back to these. Best deal ever. I recommend you buy these or the third generation. I thought they were worth full price when I originally bought them and picked them over the QC II after trying both for about 3 weeks each.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long battery life and great sound. They also are great at cancelling noise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones for travel or daily listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure to get the mkII. The MKII is supported by sony's headphone app. The app adds some nice equalizer features and costume sound mapping. These headphones have an outstanding battery life. I flew half way around the world listening to music the whole time. I arrived with half the battery left.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling quality. Volume does not go high enough for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I want to wear these 24/7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling (NC) in these headphones is AMAZING, even in a noisy environment like an airport or an airplane. In fact, if you had it on full NC you might miss announcements; not to worry though, because the NC also supports a voice passthrough mode that filters out noise but lets you hear voices. The headphones automatically switch between full NC and voice passthrough modes depending on whether you're moving or not. You can also manually switch modes via a button or with the phone/tablet app. The touchpad volume and track controls are a little fussy; I would have preferred regular buttons. The touchpad NC bypass control is handy though. I haven't found the NFC support all that useful. The headphones are pretty comfortable but could be better. The battery life is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these headphones. They have so many cool features with the built in gesture swipes and the NC was really really well done, unfortunately after wearing them on a 2 1/2 hr flight they ended up making my ears sore and for that reason I returned them. This could just be a personal problem which is why I rated them 4 stars. The Bluetooth distance is really good and sound quality is pretty good as well. I wish they would have worked out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Most comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great! Are there headphones that sound better? Absolutely. But, as a whole package, these are the best. Best comfort, insanely good battery life, and many cool features. The sound and noise canceling are among the best.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent sound

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for mostly airplane usage and overall, they block the vast majority of unwanted sound and have very nice, clean sound through it. Battery life is unbelievable, they are light and comfortable. Can't give 5 stars as the app is clunky to use and doesn't pair with multiple devices.

    I would recommend this to a friend