Customer Ratings & Reviews
- Model:
- HTCT800
- SKU:
- 5766600
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, bass, price, and Bluetooth feature of the 2.1-Channel Soundbar System. They appreciate the great sound, simple installation, strong bass, reasonable price, and convenient Bluetooth connectivity. However, some customers have concerns about the volume level, durability, and instances where the soundbar stopped working unexpectedly.
This summary was generated by AI based on customer reviews.
GREAT ADDITION TO TV'S....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT MADE MY NEW 4K SONY 75' TV SOUND 10X'S BETTER....
I would recommend this to a friend- Cons mentioned:Stopped working
Quality is just terrible, stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of this product is just terrible. First off all you could barely hear the bass. Remote is very laggy. And the most important is just stopped working after 7 months.
No, I would not recommend this to a friend I love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is much better than the one I replaced it with.
I would recommend this to a friendNot what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a descent speaker for a cheaper price. I bought this while it was on sale but then im always having a hard time connecting it to my tv, to think my tv is a sony bravia. I need to do couple attempts for it to be connected.
No, I would not recommend this to a friendGood potential but other options better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar with the hopes of loving it. Sound came across with more of an echo. Subwoofer offered good bass. Would recommend looking at Sony 9000f or eventual model I purchased the z9f.
No, I would not recommend this to a friendRemote Missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity is outstanding! However, being there was NO remote it is a 5ask going back n forth. If i would of known no remote proably wouldn't have purchase it. Rep did not specify that.
No, I would not recommend this to a friendSony soundbar just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely not my favorite purchase I have made from Best Buy. I purchased to replace an older, cheaper unit that I feel has better overall sound quality, especially bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pepsiguy73, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Easy set up but quality just not there for the pri
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does a good job but the sub needs to be better. I have to turn it all the way up to get the bass.
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio was definitely not the same as the store display unit... when I got home and installed it got a bit disappointed.....
I would recommend this to a friendExpensive a Junk that Geek Squad won’t support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a few grand on a new 4K UHD tv and this sound bar, paid for installation (into a large cabinet, mind you - not even wall mounting) and 2-yr Geek Squad protection. Unfortunately, I was at work during delivery and set up and came home to find husband allowed them to just lay the sound bar in front of the tv instead of mounting it above in the cabinet the way I had instructed. This blocked the remote for the tv, the remotes were not synchro, etc. to top it off, the sound bar completely stopped working one day. Has power but will not respond to the remote or the buttons and zero sound. Resetting hasn’t helped. Called,for geek squad to come out to repair it and mount it properly and found they will not do in home visits if the problem with your home theater is the sound bar. This was not what I was told at point of purchase. I was told to remove the tv from the cabinet to undo the connnections and haul the sound bar in to the store to have it looked at. At this point if I go to that bother, after all I have spent in the past 12 months, I would probably just throw it on the floor and walk out. So disappointed in the product and especially the lack of service. Was planning to add a 75 inch Sony OLED to the bedroom this month, and still will but not at Best Buy after this experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BDub, We're sorry to hear about your experience here, with regards to your purchase. Rest assured that your feedback will not go unseen and will be directed to the proper department.
With regards to the soundbar remote that is not responding, you may use these steps for isolating the issue, here are links:
https://us.en.kb.sony.com/app/answers/detail/a_id/29977
https://us.en.kb.sony.com/app/answers/detail/a_id/39305
And if the soundbar is blocking the remote sensor of the TV, you can try these steps as a workaround, here's how:
https://us.en.kb.sony.com/app/answers/detail/a_id/47878
Regards,
Zac
Good but not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, better than the tv speakers but not surround sound even with Sony rear wireless speakers.
No, I would not recommend this to a friendNot so much!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar costs more than the other one’s I own and is the worse for sound! Think twice before you buy this one!’
No, I would not recommend this to a friendTerrible sub woofer sync, lost volume on TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. This was purchased to sync with a SONY Bravia TV poor instructions and experience
No, I would not recommend this to a friendBetter Sound for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much makes the TV sound as it should since the new speakers on TVs aren't great. Not sure that is worth the price paid.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Returning this today
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this for 3 weeks and today it would not allow me to pair with anything. Am getting the "Please Waitc error noted on the message boards. Also will not pair with my TCL Roku TV we just purchased. Unfortunate because the sound is fantastic. I will not exchange for the same model as this seems to be a common malfunction with this model.
No, I would not recommend this to a friend DISAPPOINTED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DIDN'T GET THAT THEATRE SOUND I THOUGHT I WOULD. I WAS NOT HAPPY WITH THE OVERALL SOUND. I AM DIAPPOINTED WITH SONY.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PUDLES, We regret to hear that it didn't live up to your expectations. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
Pay the extra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it very weak sound, if you are going to invest go for the 3.1 . It blows this k e out of the watter
No, I would not recommend this to a friendSound bar is larger than I wanted, quality is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the sound bar was smaller. It attaches nice to the 55" Sony and integrates well with Alexia and the Smart TV.
I would recommend this to a friendOverall good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall product performance is okay. Sound bar itself seems a bit bulky, would have preferred a slick model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi joebhai, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was Ok not that great. But satisfied. I wish I purchased a different one.
No, I would not recommend this to a friend