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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 371 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality of the 49" Class X950H Series LED 4K UHD Smart Android TV, praising its precision and vivid colors. The easy setup process is also widely appreciated, with users describing it as straightforward and hassle-free. While some customers find the price to be a drawback, many consider it justified given the excellent viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 371 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV, Great Smart Home Integration

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for his graduation from graduate school. He said this about the TV: I've had this TV for about a month now and love it. It works well, very seamless and streamlined. It switches from apps quickly (Google Play Movies, to Netflix, to Hulu) and to traditional, physical inputs without skipping a beat. My only complaint is when integrating with my Google Home/Nest system, the TV won't turn on with voice command -- only off. Very SLIGHT inconvenience (How dare I actually have to use a remote!). Great picture quality. Mounted quickly and easy with my existing TV mount onto the wall. Great quality overall! Fast, beautiful and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, this is a great graduation gift and we're glad that your son loves the picture quality and ease of use. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness.The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    49" version is the poor stepchild for this model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every one of the 5 tv's I've bought over the years has been a Sony, but this one might be my last. I'll keep it but the next purchase will be surely better researched. For starters, the build on my 49" version is poor. No one has the 49" on the showroom floor so take note: The larger versions have nice unibody rounded corners on the bezel but this one has separate pieces joined together like a cheap picture frame. (see comparison picture) Picture quality is lovely - not disappointed there which is the only reason I'm keeping it. Other than that it's just not good. Android "Smart" TV menu is a mess. Remote feels cheap and disorganized. Sound is poor - you will need a soundbar. I got the Sony HTG700. Sounds good but its menus/settings/remote are also klunky as heck. Don't follow your Sony brand loyalty anymore. They're not earning it with this thing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkNY,

      Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.

      We regret to hear about your experience with your 49" X950H TV. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services.  

      Should you need further assistance, you can email the below information to [email protected].

      Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X950H:

      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

      Thank you for letting us help assist you.

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent image quality compared to other brands, sound is great, easy to use, fast and responsive. Overall this TV is worth its price. I will recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilsonL, Thank you for the awesome review! We're thrilled to hear you like the excellent picture and sound quality, ease of use, responsive and snappy UI, and you feel that the price is worth it. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best computer monitor ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to get one of those ultra-wide monitors but this was cheaper and twice the vertical space and 120hz. Best decision ever. LOVE this "monitor" and with all the streaming apps it can double as a TV when needed. Smooth brightness - no gray splotches. Crystal clear images. Crisp text. 49" perfect for video editing and multi-tasking. PC games look AMAZING!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sinjin, We are happy that you love your new Sony Bravia TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room, thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    A year later still blown away with it!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I've owned this tv for almost a year now, and I'm absolutely smitten with this TV. The picture is very sharp and the screen is very viewable from most any angle. The built in speakers do very well in small and medium rooms with a live sound to it. Set up is a breeze also. Ive had it mounted on a wall wich it is certainly sturdy enough for, and currently just use the included feet which it sits on very securely. If i had any niggles about it i would say it catches glare pretty easily. Aside from that i have no major gripes with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Great TV for a bedroom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace a 12 year old TV in the master bedroom. It was easy to setup. The picture is bright and vibrant with amazing clarity. The sound was so so. I added a Sony 3.1 Atmos sound bar that was on sale at Best Buy and that did the trick. It automatically set up the system for Apple TV. I turn on the Apple TV and the TV and sound bar come on with it with the right settings. Piece of cake. Love it. I’ve only had the TV for about a month now but I am very happy with the TV so far. I paid a little extra for the Sony brand because of their history of great reliability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG, Thank you for upgrading to your new X950H TV! We're glad to hear you like the overall picture quality and it works great with your Apple TV. We appreciate your feedback on the sound quality and good to know it sounds amazing together with our Sony 3.1 Atmos soundbar. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Viewing angle

    Rated 5 out of 5 stars

    Impressive Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a TV for the home office and there were many choices in this size. Looking at reviews and a couple trips to Best Buy to check them out. I was set on a different brand but kept coming back to this one and trying to justify the price. I took the plunge and have no regrets. Great picture, even right out of the box, not much to adjust. The 49" lacks a few features of the larger ones like wider viewing angle, but where it is located it is not a problem. It was suppose to go in the office, but my wife thought different. It is in the master bedroom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliverArk, Thank you for purchasing the Sony X950H! We're glad to hear you're enjoying the picture quality and it fits perfectly in your master bedroom. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is excellent. We wanted an OLED 55" like we had just purchased, however space limitations (cabinet size) precluded its purchase. This was the best alternative with a very good picture and the same controller as the OLED master series. We have had ALL SONY'S for over 35 years and have never been disappointed. Only replaced the last two as we were starting to have trouble with the 13+ year old unit that the OLED was the replacement for. They ALL have been excellent sets and we expect the same quality from these two.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MASTERFUL, You've made an excellent choice! We really appreciate you being a loyal Sony customer and helping to share the word about us. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. You won't be disappointed! Enjoy! -Sam Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Love this TV !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup out of the box. Walks you through setting up the remote. Very sharp picture and great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Decluttering, Thank you for this amazing review! Good to know you're enjoying the ease of setup, sharp picture, and great audio quality. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best pictures you eill ever see on a tv, esp at this size. They don't make a lot of tvs in this size anymore and this is a standout. The 49 inch does not have the coating for glare so black levels are even better. Sound is surprisingly good cinsudering the size. Colors pop off the screen and the hdr is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeremy, That's awesome! We're glad you like the great picture and sound quality, deep black levels, and vibrant colors of your Sony X950H. The X950H supports 4K gaming at 60 Hz and it also features Full Array Local Dimming and Boosting technology that provides a dramatic increase in contrast and brightness which is perfect for gaming. If you're looking for a Sony TV that supports 4K 120 Hz feature for playing games or watching movies, please consider some of these models: X900H, X90J, X85J, X95J, A80J, and A90J series Regards, Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    It’s worth buying!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv !! It’s looks amazing it didn’t need any picture adjustments. Sounds good too !! The colors aren’t overly exaggerated and no weird glitches with fast movement. It gives a really clear look . It’s great with old black and white movies and cartoons . Also it’s easy to setup and use. I don’t have any problems playing my PS4 or Nintendo Switch. I have to say it connected to my 4k player quickly .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, You've made an excellent choice! We're glad you love the amazing picture quality, accurate colors, smooth interface, ease of setup, and overall features of your new Sony TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a cut above the rest. I purchased a Samsung HD at the same time and there is no comparison. Primarily, this set is viewable from all angles. While the Samsung is a great picture, the Sony has it beat on depth of color and richness of picture. I am using it through a surround sound system so I cannot review the sound quality of the internal speakers. Also, I am using an external source for internet viewing so I cannot evaluate the ease or functionality of the apps on the TV. It is easy to set up and has the famous Sony picture quality. Shortly after purchase there was a price drop on the TV--Best Buy makes it extremely difficult to get a reduction in price within the allotted period of price match after purchase. I learned a valuable lesson: utilizing BestBuy internet site will yield no way to get in touch with them to resolve this issue and calling the store where I purchased the TV is also an impossible way to resolve matching the price...so, Caveat Emptor---let the buyer beware that if the sales person says to you that you have a price guarantee if the price drops...good luck in getting that to happen. From this point forward I will stick with Crutchfield--excellent customer service and the same price as BestBuy...and, they get the product to you quicker,...I had to wait for over a week to get the TV...Crutchfield would get it to me in two days...I was a fool on this one...so much for trying to support a local store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hawkie, I am glad to hear about your feedback with your new X950H TV, especially its picture quality. The X950H uses our Best ever X1 ultimate processor, which analyzes and processes data in every image to make colors even more natural and precise, so pictures are closer than ever to real lifeYou will be happy to know that the X950H also has the ability to run any firmware updates in the background while you continue to enjoy your favorite show. Thank you for the feedback! -Sam Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Will not disappoint.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure it’s a TV, but depending on needs and quality they are not all created equal. This Tv is easy to set up and the 4K, refresh rate, etc gives it a beautiful picture. It is more expensive than other similarly sized 49” 4K smart TVs, but you will get what you pay for. Sony products are reliable and won’t fail within a year or two of owning —for that it’s worth a little more in my book!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsicka, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality and refresh rate of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    My experience is that Sony is a dependable product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had the TV for a couple of weeks, so who knows what might happen down the road? However, we have another one just like it that is 10 years old and still operating. Consequently, I hope for the same dependability with the new television. Image is clear and sharp. The only objection I have is the switch from mounting the TV on a center console to goofy "legs" on either side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kukla7, thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      We’ve also taken note of your feedback on the switch from mounting the TV. We take this matter very seriously into consideration of our products.Regards, Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    The picture is amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my 3-year old 43" Sony Bravia came crashing out of the wall and broke a month ago, I was aghast. I replaced it with this model and it's such a significant upgrade.... so much easier to access a huge array of apps (although you still have to be somewhat tech savvy.) I highly recommend it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Glenda, You chose the right TV. We are glad that you like its picture quality. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness to give your TV the feeling of immersive realism. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Added to my home office

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, although it comes with a price as this was more expensive than other models from Sony, LG, Samsung and Visio. The interface is OK, but lacks iOS support as other brands. Audio is pretty good and also added a Sonos soundbar which makes it terrific. All in all I am satisfied with purchase although I could have saved a few hundred with and alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyBoy, Glad to hear that you like the picture and sound quality of your new 49" X950H TV! We always strive to deliver the best picture quality with our TVs.The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Buy is the Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-months prior to our purchase, our primary TV started acting up. I called Sharp and they said it was to old to fix and suggested unplugging it to see if its computer would reset. It did not so my first thought was Best Buy after an hour of research. The salesperson was great as he listened to my requirements then showed me 2-3 brands pointing out their features. At that time we settled n the 49" Sony thanks to his recommendations. After our decision, our TV started working again so we cancelled the order. Then, 3-months later, our TV failed again. So after additional research, we went back to Best Buy. This time we had a different salesperson and he showed us 2-3 brands, features, etc., and came to the same conclusion as our first salesperson. Having 2 different salespersons saying the same thing sealed the deal. The Geek Squad did a great job installing and setting up the new Sony and we highly recommend Best Buy - they are professional-not pushy-and always go the extra mile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Super, You've made an excellent choice! Thank you for this 5-star rating! We're thrilled to hear you're enjoying your experience so far with your new TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Solid buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Easy easy to install and use. Great picture. Maybe the sound could be a little better, but it’s nothing that i wouldn’t say about every tv. It might be me. I bought this one on sale. It was a pleasant surprise since i wasn’t expecting the discount.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hugh, thank you for the awesome review! We're glad you like the ease of installation and stunning picture quality of your new Sony TV. To ensure you're getting the optimal listening experience, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. For more details, please refer to this link: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html

      The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    My TV is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with my Sony - 49" Class z950 TV set. I couldn't ask for better picture quality or color. Another point I should make is the ease of setting up the TV. You just plug it in and follow the instructions. I would highly recommend this TV to my friends and relatives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Knepperton, Thank you for the 5-star rating! We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV! I was upgrading from a 47 inch, and wanted to step into 4K, and this was the perfect TV for that. It's sleek, easy to use, and the picture quality is amazing! It is a bit pricey, but if you're really into specs, the 120hz makes it worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LTheHustla, Thank you for upgrading to your new X950H 4K TV! We're glad to hear you like the sleek design, ease of use, and excellent picture quality of the TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US