Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 371 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality of the 49" Class X950H Series LED 4K UHD Smart Android TV, praising its precision and vivid colors. The easy setup process is also widely appreciated, with users describing it as straightforward and hassle-free. While some customers find the price to be a drawback, many consider it justified given the excellent viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 371 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Wonderful picture quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV lives up to the High End quality its marketed for. The clarity of the picture the perfect color is astounding. The reason I marked the value as good is because its sold as a high end TV and it is as advertised. This TV sold at a lower price point would be terrific!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Rockiesrider, We are glad that you like the picture quality of your new Sony Bravia TV! We always strive to deliver the best picture quality with our TVs. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my new Sony 49" TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have only good things to say about this TV. I am thankful I paid Best Buy to install it since it's "smart" characteristics are beyond me. I do have to learn more about how to use it but I have been watching happily without that learning. I panicked once when inadvertently something was hit on my remote that set the tv off in a way I was afraid I could not get my home page back - fortunately with a little ignorant person fiddling I got it on at the home page again. Switching to smart tv from 9 year old ordinary tv made smart by firestick is tough. I wanted to fill out and send you a survey on the Best Buy geek squad installer who did a great job but you have not sent it, much to my disappointment. I eliminated my email address here because I do not want Best Buy to give it out to people who reply to my review - upsetting practice & thanks for the disclosure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for the 5-star rating! We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony XBR-49-950H

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a high end 4k below 50" for the study. Of all the choices, there are very few high caliber 120 motion rate 4k TVs to choose from. I chose this Sony 49" X950H because it check all my boxes: 4k, eARC & Hi Res compatible audio. I didn't get it for the Android abilities, but if you have Android, there are linking features you can set up. Great picture right out of the box plus many additional adjustable fine tuning choices to suit your desires. I paired it up with the Sony ASA-Z9H sound bar/sub, Sony SAZ9 rear speakers & Sony UBPX800M2 4k Blu-Ray player which are a perfect match and adjustable fine tuning. I am extremely happy with this 4k TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi g2Pep, You've made an excellent choice! Good to know you like the 4K, eARC, Hi-res audio, multiple adjustable settings, excellent picture, and overall features of the X950H. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV for broadcast signals !

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not have cable & the processor in the Sony TV brings the Broadcast signal to the screen in a fuller manner from another TV 's we first tired.Very Pleased with the Tv- It's controls and Features. Still exploring the features it has.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephen, Thanks for this positive feedback! We are happy to hear your purchase went well and you are pleased with the features especially the great broadcast reception and excellent picture quality of your X950H LED 4K Ultra HD Smart Android TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Sound on conventional TVs with a speaker located below the screen is often out of sync with the picture. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    X950H

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good Sony 4K TV. The color accuracy is very good and with the X one chip inside it handles any gaming with ease! It has Dolby Vision and Netflix calibration inside when you watching Netflix movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnWick357, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the picture quality, X1 Ultimate Processor, Sony’s best processor to date, that delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Great TV from Sony!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has many features such a google voice that makes opening apps such as Vudu and Netflix seamless and effortless. The color is excellent and bright.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rolcast, Wow! We're glad to hear you're enjoying the voice assistant feature of your X950H. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Easy set up. Lots of features.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always bought Sony products and this, once again, does not disappoint. Love the clarity of the picture, the easy set up and extra features. This purchase makes us want to replace our other TV’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teri, thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We’re so happy and appreciative to hear that you are a long-time Sony Fan! We are thrilled to hear that you like the X950H 4K HDR TV and ease of set up. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV I've Ever Seen

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just perfect. The picture is flawless and, with HD, seems more like watching a live play than a recording. No glitches of any sort such as phasing, tearing or pixelizing that I've seen on cheaper TVs. Not inexpensive but a great value. The menus are deep and detailed but the basics are top level and easy to figure out. The system updates the firmware over my wireless and has never been a problem. Geek Squad set-up was fast and the guy was very helpful in setting it up and getting it connected to the wireless. Short of bringing cookies, I'm not sure the installation could have been smoother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wombat,
      Wow! Thank you for such a great and detailed review. We are happy to hear you are enjoying the amazing picture quality of the X950H 4K HDR TV. Glad to know you like how TV was setup by the installers. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    great smart tv

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good tv to own and have. little overpriced it should be affordable price to everyone. easy to use very easy to set up. better price and deals it will be better for us to shop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bigos, thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are glad to hear that the TV is easy to use and set up. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      We’ve also taken note of your feedback on the pricing. Thank you again for shopping Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy to set up. Interface for Youtube and other Apps easy to use. Very pleased with the set. Some reviews talk about blooming, in reality its not an issue at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MW52, That's Great! We're glad that you appreciate the picture quality and interface of the streaming services of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited to write this review. The initial software load was not the best. It wasn't easy to navigate the settings or TV. The audio kept switching from external to internal on its own. After a few updates, the interface has improved. It no longer randomly switch states or audio settings. The picture is great and the TV is perfect for our small entrainment room in the basement. Would not recommend for larger spaces because side viewing is not the best.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome TV for the price, not good for 2020 gaming

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv for the price. Got for $999. I love Sony TVs. I even own the x900e from two years ago and it still looks fantastic. If your into 4K gaming specifically the PS5/XSX then you won’t want this TV. Why? Well for starters it will NEVER get 4K 120hz (HDMI 2.1). Sony messed up with their 4K TVs and the downgraded model x900h does get it, sort of. Sony has no intentions on updating this one with the hdmi 2.1 for whatever reason. If your into gaming I would not recommend this one. If your not into gaming then go for it. For me I returned it and got the LG CX oled and it’s even better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi atst2000, We're glad to hear you feel that the X950H is worth its price! Good to know you're enjoying the overall features of the TV. There is much confusion about the HDMI versions and concerns about compatibility. For this reason, we do not promote the HDMI versions incorporated on many of our products. Instead, we advertise the features of a product that are associated with a particular HDMI version. For X950H, the TV supports Enhanced Audio Return Channel (eARC). The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. -Sam Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 4 out of 5 stars

    The quality I expect from a Sony Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was easily set up and get all of the input items working. Took awhile to set up the apps but that was more entering all of the app sign ins and such which is not the TV's fault. So far the picture quality has be exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobAtch, we are happy to know that you like the picture quality of our TV. Our X950H has our X1 Ultimate processors, which analyzes, and processes data in every image to make colors even more natural. It also has the Super Bit Mapping HDR, which creates smooth, natural 4K TV picture quality as you watch, without the "banding" that can occur on other TVs. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Great Picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color accuracy out of the box. Perfectly uniformed screen other than slight vignette on all four corners, which is normal on Sony TVs. Great HDR. Can get very bright.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mac1, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Regards, Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this TV. Upgrade from previous model and dramatic picture difference with depth, color and brightness, speed of processor for streaming capabilities. Sleek new remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We always strive to deliver the best picture quality with our TVs. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. The X950H’s Full-Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. We appreciate your positive feedback. Thank you for trusting Sony! -Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony can still do top quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Easy to use. Great picture. Lots of input and output options including headphone jack. Even the remote feels solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shane,

      You made the right choice! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent tv

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great image quality. The colors are just amazing. The price is a little high but you get what you pay for. Over all I, will recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dreamon, Amazing! Good to know that you recommend this TV. We are happy to hear you are enjoying the picture quality and amazing colors of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Been 1 week and very happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with many features. The picture is very clear, bright, and sharp. Action movies and sports are great on this tv. Very happy with the purchase, two let downs 1. we still use old gaming consoles and vcr, we needed to purchase the adapter that this tv uses specifically for an additional $30 thru amazon (haven't received the official Sony OEM Audio Video AV Cable Adapter yet, so hopefully this is the one we need). Tried lower cost adapters, they simply do not work. 2. TV sound quality volume is not great, really needed to add a sound bar (another additional $300).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MEC7, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      We appreciate all of your feedback as it helps improve the product. Thank you again for shopping Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV-beautiful picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the picture quality and sound. Overall we are happy with this TV but there is a problem streaming HULU with this TV. About once a week we have to unplug the TV and replug it to get HULU working properly again. With Hulu streaming recorded and live TV it will start showing the show for about one minute then reboot back to the beginning of the show as a permanent loop. HULU support had me uninstall from the TV and reinstall but the problem continues. Not having this problem with any of the other streaming services. I have faith a future update will solve this problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryWayne, we are happy to hear you are enjoying the sound and picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      We’re sorry to hear you are experiencing some issues when streaming Hulu. We’d love to help you troubleshoot your problem. Please make sure that the TV has the latest software installed by going to HELP  SYSTEM SOFTWARE UPDATE  SOFTWARE UPDATE.

      You may also check the troubleshooting article below for additional steps to follow.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/articles/00230345

      May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X950H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the tv. It has a great picture, even when viewing older movies and such. The sound is good even without an additional sound bar. The only issue I have had so far with this TV is one day the some apps decided not to actually open while others did. Apparently this is common with Smart TV's in general and was fixed by unplugging the TV for a couple minutes, plugging it back in, and turning the TV on and opening the apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVwatcher, Thank you for your amazing and detailed review of your X950H. We're thrilled to hear you're enjoying the picture quality, sound, and overall features of the TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US