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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 3,239 reviews
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Great TV - I've never been disappointed with Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 40" Sony Bravia HD and am very happy with my new 55" 4K TV. I did have to make some adjustments on the TV as well as the set top box to get the optimum picture quality for 1080 viewing. But watching 4K content is absolutely fantastic ! The slim design worked perfectly to place on a console.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Extremely Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to finally upgrade to not only a flatscreen, but a smart TV as well. After some bad experiences with other brands in the past, Sony has become my tv company of choice and this tv proves that it should remain that way. The picture quality and ease of use of the controls makes this a very positive review.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quality, in fact I love everything about my new Sony tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    NIce 4K UHD TV with beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup with this TV was a snap, instantly connected to the home network and was immediately able to update the TV firmware to the latest and greatest, Smart app are great, just wish there was a internet browser to where you could go to internet site. TV has a wonderful picture and turns on almost instantaneous.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent resolution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent resolution, screen is very thin that makes her look Unique, amazing color image was in love with my TV.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use

    Rated 5 out of 5 stars

    TV for dummies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was so easy to set up. I never set up a TV before so how was I going to set up a 4K smart TV? Well, thanks to Sony's step by step it walked me right through each step with ease, connect to my wifi and within 1-2 hours from opening the box to sitting down in the recliner I was watching football.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV at a Fair Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my SONY television during a recent Memorial Day sale. Best Buy delivered it on time. I have experience with TV and PC installations, so I did my own unpacking and TV hookup. SONY packages their televisions to survive shipment, so no worries about in-transit damage occurring. See unpacking videos on YouTube to see what I mean. As for the 4K resolution itself: I purchased an ultra HD (UHD) HDMI cable to alleviate the "Christmas tree lighting" effect around letters on some websites, after installing an NVidia 10 series video card in my entertainment PC. Now, I get outstanding 4k resolution with vibrant colors and no distortion while playing bluray disks. You can also hook a PS4 up to this TV, and can turn the PS4 on through the TV's remote control, rather than the PS4 controller; this is very convenient when watching DVDs and bluray disks. Bottom Line: For under $1000, you get more than you pay for -- outstanding value. It's not a 3D TV ... but then again, I didn't need that feature.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A great,great picture!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best TV we have ever owned. A wonderful picture and price is GREAT.In my opinion there is not a better deal in the market and we looked at a lot. We bought one, then went Back a few months later and bought a second tv. I highly recommend you look at this tv before buying ANY brand.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 850D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off this TV does everything you need it to. If you not have an external media device such as Apple TV or and Xbox One S, the internal apps will work just fine. Once you setup the Android OS when first powered on you can download other apps to watch digital content. I have three windows behind me and this TV does a good job not making the glare noticeable. The image is wonderful. You may want to turn off the Light Sensor if you do not want your TV to constantly adjust the brightness when it detects a change in ambient light in your environment. If you can find a test pattern on your DVD/Bluray to adjust the picture to your settings you can. Out of the box it is decently set for you to just turn on and let your eyes get lost in the picture. Just remember you are boy purchasing a tv just for the sound quality because this doesn't have a good one. Pick up a 2.1 sound bar or Home Theatre In A box or build your own to get the best sound, make sure any of those items has HDCP 2.2, unless you like the TV speaker sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    4+/5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great. I don't see a huge difference between this and the Samsung KS8000. Setup and use is very easy/intuitive (geek squad setup and explanation helped though). Only gripe is that the speakers are terrible - but I knew that going in and it's a known issue with most Sony TV's. Great TV overall and if I had to do it over again, I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV to replace a Samsung DLP. Out of the box the resolution is wonderful and picture is viewable from all angles. Pro easy set up great picture Cons Directv hard to set up the guide to only show channels I get. Some jitter only on one channel but I think that is Directv not the Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great Quality - Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know a lot about televisions, but I do know the quality of picture and sound that I wanted. This 4K Ultra HD offers a tremendous picture. The colors are true, and the images sharp and clear. The Smart TV feature allows us to really enjoy our Netflix, Amazon and other movie networks.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Great Mid-price 4k TV, Wonderful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The blacks may not be the best, but has a great picture for the price. I love the Android TV interface. Netlfix and Amazon Prime Video both look great with their 4k programming that is available. The bezel is practically non-existent and the overall design is very attractive.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow Sony has redeemed themselves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an excellent picture, and the light bleeds in the blacks are gone. I am a die hard Sony TV buyer. I have this one in the living room, a 2 year old 55" in the game room, this same model in 43" in the garage and a 32" in the bedroom. I can't say anything about the remotes because I use Harmony remotes only, so I will pass on that. I also do not use much of the smart TV functions due to being a die hard Apple TV user. I also cant comment on the speakers because I use surround sound or sound bars on all my TV's, I am pretty sure they are lousy though as every flat screen TV I have owned or heard elsewhere has been. There isn't really a way to make such a small space for a speaker and have it sound good, so any negative stars for that is ridiculous. But the TV is fantastic and has a beautiful picture.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Really enjoying my Sony 4k TV !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to upgrade from my older flat screen tv to a larger screen size. As I researched what was out there, I decided that 4k was the way to go, and finally settled on the Sony 4k tv. So far, it's been great! I know there's still not a lot of 4k content out there, but i'm ready for it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv looks great. It took me over a month to install and there was a scall scratch on the screen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Our first 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this t.v. for ease of use, excellent picture quality. It was priced right and we got exactly what we wanted. Love the Google play and Android functionality as that is what we are accustomed to. This t.v. is amazing with all it's capabilities. Still amazed by the picture quality!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best TV I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no doubt that this has the best picture for a tv that I have ever owned. It was easy to install and use with our network. We took a long time in determining what the best TV was for our needs and after viewing all the major brands we made the decision to go with the Sony i

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Last tv ill ever own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is absolutely incredible, the picture alone is great but i love the added features and the apps. I use this if im streaming netflix or youtube. but i mainly use it for playing Ps4 and blu rays. i was very happy going with the 55inch. im so glad i got this tv

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our family tv. Our other was 9 years old and glitching. The tv is almost as thin as a picture frame and is very light. The picture is great and it is like a computer. I have only had to reset the tv once. The sound(why I gave it 4 stars) is lacking but overall a great tv. We have a ps4 hooked up to the tv and looks incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ahmobear, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

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