Customer Ratings & Reviews

Hi JamesP,

We are delighted to hear you are having a wonderful experience with your new 55" BRAVIA 2 II TV! It’s fantastic that you are enjoying the great sound and picture quality. We also appreciate you taking the time to share your positive feedback about the Geek Squad installation team's professionalism and efficiency.

Thanks for choosing Sony. Best regards,
Eliab

Hi Johnson4,

We are beyond pleased to hear that your new BRAVIA 2 II has exceeded your expectations! It is wonderful that you are enjoying the beautiful picture and quality sound. We are thrilled that you are extremely pleased with your purchase. Thank you for your review and for choosing Sony!

Best regards,
Dominick

Thank you for sharing your feedback, JoshuaB! We're delighted to hear that you're enjoying your Sony TV k55s20m2. It's wonderful to know that the picture quality and overall performance are meeting your expectations. If you ever have questions or need support in the future, please feel free to reach out. Enjoy your viewing experience!

Thank you again for being part of the Sony family!

Best regards,
Gus
Sony Social Media Team

Hi PHINEASJ,

Thanks for the great review! We're so happy to hear that you're satisfied with your new BRAVIA 2 TV and the delivery process. It's fantastic to know you would recommend it to others, that's the best compliment we can get. Thanks for choosing Sony.

Best regards,
Eliab

Hi JocelynF,

We are immensely pleased to hear that the BRAVIA 2 II was exactly what you were looking for and that you’re enjoying the value it brings to your home. Providing a high-quality cinematic experience at a great price is something we take great pride in.

Thank you for trusting Sony!

Regards,
Dominick

Thank you for sharing your feedback!

We are delighted to hear that you are pleased so far with your new K-55S20M2 television and that you find it very nice!

We hope it continues to exceed your expectations in the weeks and months to come.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi LGUltraWide29Inch,

It brings us great satisfaction to hear that you are enjoying the vibrant performance of your new TV.

The seamless color transitions and immersive audio you're experiencing are all thanks to the 4K Processor X1™. This advanced chip works in real-time to upscale every pixel and reduce noise, ensuring that whether you're watching a fast-paced action flick or a nature documentary, the picture remains crystal clear. Plus, with its wide viewing angles, the BRAVIA 2 II is designed to maintain that stunning color accuracy and contrast no matter where you’re sitting in the room.

Thank you for choosing Sony!

Regards,
Dominick

Hi Barb,

We are thrilled to hear that you liked your BRAVIA 2 II so much that you bought another one for your son! There is no greater compliment than a loyal customer sharing our products with family.

Thank you for choosing Sony. We hope you both enjoy the outstanding picture quality!

Regards,
Dominick

Hi Marcohv,

We are pleased to learn that you like the picture quality of your Sony BRAVIA 2 II.

We also appreciate your constructive feedback regarding the audio quality. We understand that sound preference is very personal, and we want to ensure you get the best possible experience.

We're happy to inform you that your TV gives you the ability to customize and fine-tune the sound quality to your exact preference. You can easily adjust settings by following the steps in this helpful guide:

https://www.sony.com/electronics/support/articles/00302857

We hope these adjustments will improve your viewing experience, and thanks for choosing Sony!

Regards,
Dominick

Hi KaileeM,

That's wonderful feedback! We are thrilled to hear that you are loving your new 55" BRAVIA 2 II TV and that the setup was easy. We pride ourselves on delivering a great experience from the moment you plug it in.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the excellent review, JohnpB!

We are so pleased to hear that you find the K-55S20M2 television to be a Quality item!

Your comment that "Sony makes great stuff" and your strong recommendation mean a lot to us, as we strive for excellence across all our products.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Skip,

That is a wonderful surprise! We are thrilled to hear your wife loves the significant upgrade from her older 32-inch model to the new 55" BRAVIA 2 II. We hope she enjoys the enhanced viewing experience in her home office!

Thanks for choosing Sony.

Best regards, Eliab

Hi Thanatos,

Thank you for this excellent 5-star review! We couldn't be happier to hear that your first Sony TV has delivered the premium experience you were looking for and that you love the quality. It's especially rewarding to hear how well the BRAVIA 2 II performs when hooked up to your PS5! We design our televisions to deliver a truly immersive, low-latency, and high-quality gaming experience, maximizing the capabilities of the console. Enjoy the incredible picture and fast-paced action!

Thanks for choosing Sony.

Regards,
Dominick

Hello KenK,

Thank you for choosing Sony!

It brings us great joy to hear that the K55S20M2 TV is exactly what you were looking for. Bravia truly offers exceptional quality, and we’re glad it’s delivering a wonderful experience for you. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hello JDog,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying the K55S20M2 TV and appreciate your positive feedback on its value and audio quality. It’s great to know the TV is delivering strong performance while offering excellent value. Thank you for taking the time to share your experience with us.

Best regards,
-Fred

Thank you for your enthusiastic review, JackieL!

We are absolutely thrilled to hear that you consider Sony the best brand in TV and that you are really enjoying the excellent picture quality on your K-65S20M2.

It's incredibly rewarding to know that we are delivering the superior viewing experience you expect.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi StevenN,

Thank you for sharing your feedback on the Sony - BRAVIA 2 II. We understand how important it is that your TV delivers the best possible picture, and we'd like to help you fine-tune the experience.

For the sharpness, your TV allows you to customize the picture to your preference. You can do this by going to Settings > Display and sound > Picture > Clarity, and adjust the Sharpness option until you find the level that looks right for you.

As for the picture not filling the entire screen, this can usually be resolved by adjusting the "Wide Mode" settings of your screen. You can go to Settings > Display and sound > Screen > Wide mode, there you can try the different options available until you find the one that makes the picture fit entirely on the screen.

Reference: https://www.sony.com/electronics/support/articles/00031431?utm_source=glean

If these adjustments don't fully resolve the issues, our technical support team will be glad to provide further assistance. You can reach them here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Best regards,
Dominick

Thank you for your review, JuneP!

We appreciate you taking the time to share your experience, even though you ultimately settled on the 43-inch Sony television instead of the K-55S20M2.

It's wonderful to know that while the larger size wasn't the right fit for your space, you still chose Sony for your home entertainment needs. Finding the perfect screen size for a room makes all the difference, and we're so pleased that the 43-inch model is working well for you.

Thank you again for your loyalty and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MyTV,

Thanks for this incredible review! We're absolutely delighted to hear you're enjoying your new BRAVIA 2 II TV.

It's wonderful to know you're pleased with the picture quality and price, and definitely the ease of mounting—Hearing that you had an amazing experience with the salesman makes us really happy!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hi Nice,

We're so happy to hear that you think the BRAVIA 2 is an excellent television with great value, and that you would recommend it for a living room. We appreciate you taking the time to share your feedback.

Thanks for choosing Sony.

Best regards,
Eliab