Customer Ratings & Reviews

Posted 9 months ago

Hi KCDad,

Thank you for the fantastic review! We're so honored to have earned your loyalty over the years and are thrilled to hear that your new BRAVIA 5 continues to meet your high standards for picture quality. We completely agree with your advice about investing in HDMI 2.1 cables for external media—it truly does make a difference in unlocking the full potential of your TV's stunning picture. Your feedback is a testament to the viewing experience we strive to deliver.

Thank you for choosing Sony!

Best regards,
Dominick

Posted 9 months ago

Hi Motman,

Thanks for your review of the new BRAVIA 5!

We're delighted to hear that you are so impressed with your purchase, even after just a few days. It's especially rewarding to know that you find it to be a wonderful TV for its price point an you're enjoying both sports and movies!

Your recommendation to other sports fans is greatly appreciated! We hope you continue to be impressed and enjoy your new TV for years to come.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Posted 2 days ago

Hi TODDB,

We are very glad to hear that you had such a seamless setup experience and are enjoying the exceptional picture quality and features of your new BRAVIA 5. Knowing that you plan to choose us again in the future is the highest compliment we could receive.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 7 months ago

Hi Happytvbuyer,

It brings us great joy to hear you're noticing how bright and clear the picture is on your new Sony BRAVIA 5. Over the years, we've invested heavily in technologies to deliver truly stunning contrast and color, and we are proud that you feel Sony is unbeatable. Enjoy the fantastic viewing experience!

Thank you so much for the 5-star review and for your continued loyalty to Sony!

Regards,
Dominick

Posted 7 months ago

Thank you for sharing your fantastic review, PamF!

We are absolutely thrilled to hear how much you are enjoying your new K-55XR50 television and that the upgrade from your previous 10-year-old Sony LED has been so noticeable!

It is incredibly rewarding to know that the setup was easy, especially when pairing it with a Sony soundbar, and that you are enjoying the great picture and sound. Your loyalty to the Sony brand over the years means a lot to us, and we certainly share your hope that this new TV provides you with many years of incredible entertainment!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 5 months ago

Hi Quill,

We are immensely pleased to hear that your experience with the BRAVIA 5 has been so outstanding! As your second Mini LED TV, it is wonderful to know that our focus on natural color reproduction remains unmatched for you. We are thrilled that features like our precise Mini LED backlight control and the lifelike accuracy of TRILUMINOS Pro continue to make you a "Sony Forever" fan.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Posted 5 months ago

Hi CurtR,

We feel privileged to know that you are so happy with your purchase and find the navigation easy to use! We are especially glad you are enjoying that very nice picture, which is made possible because thousands of Mini LEDs are precisely controlled by XR Backlight Master Drive™ to deliver captivating brightness and authentic contrast.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Posted 6 months ago

Hi JohnH!
Thank you for the positive feedback and for recommending the K-55XR50 TV.
We are immensely pleased to hear that everything worked as expected and that the setup was easy for you!

This TV is packed with features like the XR Processor for lifelike picture quality and Mini LED backlighting with XR Backlight Master Drive for incredible contrast and brightness.

We appreciate you choosing Sony!
Best regards,
Estefany

Posted 6 months ago

Hi Gismo,

We are delighted to hear that you find the Sony BRAVIA 5 to be an excellent TV for the money. It's fantastic to know you appreciate the sharp picture, great color, and impressive mini LED contrast. Thank you for sharing your positive experience and for being part of the Sony family!

Regards,
Dominick

Posted 8 months ago

Hi Teddy! We are thrilled to hear that you’re able to stream your shows so smoothly on your BRAVIA 5, and that the TV even helped guide you to the best picture settings.

With its 4K HDR processing and vivid color display, the BRAVIA 5 is designed to make everything look sharp and lifelike, whether you’re watching movies, sports or series.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 4 months ago

Hi JeffreyK,

We are honored by your continued loyalty to Sony and glad to hear that the BRAVIA 5 was the logical choice for your upgrade. It is great to know that the picture quality, ease of setup, and compatibility with your existing remotes have made for a smooth transition to your new 55" Mini LED.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 5 months ago

Hi User103769,

We are delighted to hear that you are so pleased with your new TV! It is wonderful to know that you are enjoying the great picture quality and that the integrated look of the soundbar adds to the aesthetic of your setup.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 1 month ago

Hi Roszcsont,

Thank you for being a loyal Sony customer! We are thrilled to hear that you're enjoying your new BRAVIA 5 and that you were able to take advantage of those great Best Buy rewards. It’s wonderful to know that our Mini LED technology is living up to the high standards you've come to expect from us over the years!

Thanks for choosing Sony.

Best regards,
Eliab

Posted 9 months ago

Hi JonS,

Thanks for sharing your feedback on your new BRAVIA 5 TV! It's fantastic to hear that the upgrade from your 2016 model was so noticeable and that you're enjoying the picture quality.

You've hit on a key point: getting the TV at eye level is crucial for the best viewing experience, as it ensures you're seeing the full contrast and color range just as it was intended.

It's also great that you're using the native Google TV apps. These are optimized to work seamlessly with the TV's processing power, ensuring you get the most out of features like upscaling and picture enhancements.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Posted 6 months ago

Hello RichardK,

Thank you for choosing Sony!

We're elated to hear that both the online ordering and pick-up processes were seamless and accurate, and that your K55XR50 TV is performing well. We appreciate your feedback and are committed to providing a smooth experience alongside high-quality products. Thank you for your trust and support.

Best regards,
-Fred

Posted 5 months ago

Hi kirvls,

We're glad to hear that you are enjoying the excellent picture quality and connectivity of your new BRAVIA 5! We aim to provide a premium experience with our Mini LED technology, and it's great to know it’s meeting your expectations. Thanks for choosing Sony.

Best regards, Eliab

Posted 8 months ago

Hi Donny,

That's wonderful feedback! It brings us great joy to hear that you absolutely love your new Sony BRAVIA 5 television!

We appreciate you highlighting how easy it was to install and that you're enjoying the great picture quality. We designed the BRAVIA 5 to deliver a seamless setup experience and stunning visuals, so knowing you'd definitely suggest this to a friend is the highest compliment.

Thank you for choosing Sony! Enjoy your new TV!

Regards,
Dominick

Posted 6 months ago

Thank you for the fantastic review, Extender!

We are delighted to hear that you are enjoying the great picture and great sound on your K-55XR50 television!

It’s wonderful to know that you have no complaints and feel that the product offers good quality for the price. Providing excellent performance and value is always our goal.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Hi Janet!
Thanks for taking the time to share your review of the K-55XR50.
We are delighted to hear that you found the setup process to be so straightforward and that you're already enjoying the television's user experience.
Hearing about the 29-year lifespan of your previous Sony TV is absolutely incredible!

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Posted 6 months ago

Hi JanetG,

We are pleased the picture and sound quality of your BRAVIA 5 Mini LED TV is excellent, but we sincerely apologize that the installation service was unhelpful and that you struggled with the initial setup and configuration. We understand that new technology can be challenging, and we recommend checking our online support guides or contacting our dedicated customer support for easy-to-follow, step-by-step assistance in setting up your streaming services and features.

Thanks for choosing Sony.

Best regards, Eliab