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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 127 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 127 reviews
  • Rated 5 out of 5 stars

    Happy with my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace a 2006 Sony Bravia XBR. The picture is bright and clear. I have 3 other TVs in my house. For my money you can’t beat Sony. Free delivery from Best Buy, can’t beat that either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happytvbuyer,

      It brings us great joy to hear you're noticing how bright and clear the picture is on your new Sony BRAVIA 5. Over the years, we've invested heavily in technologies to deliver truly stunning contrast and color, and we are proud that you feel Sony is unbeatable. Enjoy the fantastic viewing experience!

      Thank you so much for the 5-star review and for your continued loyalty to Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    No Complaints

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Sony Tv's for as long as I can remember and they will always be the leader in picture quality in my opinion. My new Bravia 5 continues that opinion. For the best picture from external media, Roku, 4k Bluray, etc. invest in 2.1 HDMI cables. It makes a difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KCDad,

      Thank you for the fantastic review! We're so honored to have earned your loyalty over the years and are thrilled to hear that your new BRAVIA 5 continues to meet your high standards for picture quality. We completely agree with your advice about investing in HDMI 2.1 cables for external media—it truly does make a difference in unlocking the full potential of your TV's stunning picture. Your feedback is a testament to the viewing experience we strive to deliver.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Consider this tv for your next purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am very impressed with my purchase. I've only had it for a few days, but I think this a wonderful tv at this price point. If you enjoy watching sports on tv consider This Sony. All sports look awesome. I am also impressed with first couple of movies that I watched.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Motman,

      Thanks for your review of the new BRAVIA 5!

      We're delighted to hear that you are so impressed with your purchase, even after just a few days. It's especially rewarding to know that you find it to be a wonderful TV for its price point an you're enjoying both sports and movies!

      Your recommendation to other sports fans is greatly appreciated! We hope you continue to be impressed and enjoy your new TV for years to come.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    My 55" Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV that is fast and responsive with crisp display and excellent sound when used with my older Sony soundbar. Have bough high end Sony TVs for years and they have never disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulH,

      That's absolutely fantastic to hear! Thank you for the five-star review and for being a loyal Sony customer over the years—we truly appreciate your trust in our high-end TVs.

      We're honored you are finding the BRAVIA 5 to be fast, responsive, and featuring a crisp display. It’s also great to know that the integration with your older Sony soundbar provides excellent sound.

      We look forward to continuing to provide you with technology that never disappoints! Thanks for being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm able to view & stream all my shows without any difficulty. The tv told me that I didn't have my best picture quality & how to correct that. I'm impressed!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teddy! We are thrilled to hear that you’re able to stream your shows so smoothly on your BRAVIA 5, and that the TV even helped guide you to the best picture settings.

      With its 4K HDR processing and vivid color display, the BRAVIA 5 is designed to make everything look sharp and lifelike, whether you’re watching movies, sports or series.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All worked as expected. Easy to set up. I would recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH!
      Thank you for the positive feedback and for recommending the K-55XR50 TV.
      We are immensely pleased to hear that everything worked as expected and that the setup was easy for you!

      This TV is packed with features like the XR Processor for lifelike picture quality and Mini LED backlighting with XR Backlight Master Drive for incredible contrast and brightness.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    TV Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ordering process online and pick up process were easy and accurate. The TV itself has been great so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardK,

      Thank you for choosing Sony!

      We're elated to hear that both the online ordering and pick-up processes were seamless and accurate, and that your K55XR50 TV is performing well. We appreciate your feedback and are committed to providing a smooth experience alongside high-quality products. Thank you for your trust and support.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    SONY Bravia 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv.... easy to get used to and to setup our last sony last 29 years hopefully this one will do the same

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janet!
      Thanks for taking the time to share your review of the K-55XR50.
      We are delighted to hear that you found the setup process to be so straightforward and that you're already enjoying the television's user experience.
      Hearing about the 29-year lifespan of your previous Sony TV is absolutely incredible!

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture was sound is great! No complaints. Good quality for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Extender!

      We are delighted to hear that you are enjoying the great picture and great sound on your K-55XR50 television!

      It’s wonderful to know that you have no complaints and feel that the product offers good quality for the price. Providing excellent performance and value is always our goal.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is bright and clear. The sound is great as well. This 55 inch tv was pwrfwct for our home. I was disappointed that the installers metely plugged in the unit and left. It took me 15 minutes to break into the remote and anorher two hours to try to configure the tv and set up my streaming services. The technician was no help and it was difficult for me since I am not used to the newer technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanetG,

      We are pleased the picture and sound quality of your BRAVIA 5 Mini LED TV is excellent, but we sincerely apologize that the installation service was unhelpful and that you struggled with the initial setup and configuration. We understand that new technology can be challenging, and we recommend checking our online support guides or contacting our dedicated customer support for easy-to-follow, step-by-step assistance in setting up your streaming services and features.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Love my Sony!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this purchase! The picture is stunning and clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marv,

      We couldn't be happier to hear that you are absolutely loving your new purchase! It is fantastic to know that the stunning and clear picture quality is providing you with an experience you enjoy so much.

      Thank you for making Sony part of your daily viewing.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Picture quality is outstanding

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new tv. It was easy to install has great picture quality. I would definitely suggest this to a friend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donny,

      That's wonderful feedback! It brings us great joy to hear that you absolutely love your new Sony BRAVIA 5 television!

      We appreciate you highlighting how easy it was to install and that you're enjoying the great picture quality. We designed the BRAVIA 5 to deliver a seamless setup experience and stunning visuals, so knowing you'd definitely suggest this to a friend is the highest compliment.

      Thank you for choosing Sony! Enjoy your new TV!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great deal I love Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv it is very responsive I also enjoy the three different brightness settings I have it in my living room just to have visuals play when I’m mixing records and the picture quality is amazing. Thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Safety,

      Thank you for choosing Sony!

      We're pleased to learn that your K55XR50 has been such a great fit for your living room setup. It’s wonderful to hear you’re enjoying its responsiveness, the flexibility of the three brightness settings, and the amazing picture quality while you mix records. Thank you for sharing your experience — we hope it continues to enhance both your visuals and your creative sessions for a long time to come.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an older Sony and this definitely was the right choice! Good picture and brightness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChasitymP,

      We could not be more pleased to hear that you continue to choose the Sony brand for your display needs, and that the new BRAVIA 5 was the perfect successor to your previous model! Thank you for noting the excellent visual quality and luminosity. We hope you enjoy the display for years to come!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    BUY IT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV looks nice on my entertainment center. works great and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaronR,

      We are really happy to hear that your Sony BRAVIA 5 looks beautiful on your entertainment center! We strive to combine great performance with sleek design, so it's wonderful to know you are enjoying both the aesthetics and the great functionality and ease of use.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Stunning Picture for the Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace a 2016 Bravia and have appreciated the upgrade. Picture quality is amazing when the TV is at eye level, and is at it's best when using the native Google smart tv apps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonS,

      Thanks for sharing your feedback on your new BRAVIA 5 TV! It's fantastic to hear that the upgrade from your 2016 model was so noticeable and that you're enjoying the picture quality.

      You've hit on a key point: getting the TV at eye level is crucial for the best viewing experience, as it ensures you're seeing the full contrast and color range just as it was intended.

      It's also great that you're using the native Google TV apps. These are optimized to work seamlessly with the TV's processing power, ensuring you get the most out of features like upscaling and picture enhancements.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Great picture quality for the price. Good for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Kumar!

      We are absolutely thrilled to hear that you find your new K-55XR50 to be a great TV! It's wonderful to know that you are pleased with the picture quality for the price and that you are finding it a good option for gaming. We aim to deliver excellent performance and value across all our entertainment products.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Bravia 5 wins!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible colors, amazing dark and light control. Stunning

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinH,

      Thank you for your feedback! We are thrilled to hear you are enjoying the stunning picture on your new BRAVIA 5. We designed the XR Backlight Master Drive and XR Triluminos Pro specifically to provide that incredible color and precise light control you’re seeing.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Great picture quality. Wish the remote was a little bit easier to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Elaine,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the excellent picture quality of your K55XR50 TV. We apologize for any challenges you’ve experienced with the remote control.

      To help make things easier, we invite you to explore this comprehensive guide that reviews every button in detail: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001690180.html.

      Your feedback is truly appreciated, as it helps us enhance the overall experience for all our customers. Thank you for taking the time to share your thoughts!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Consistently high quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, this Sony product is performing at a high level and was relatively easy to set-up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BarryH,

      Thank you for choosing Sony!

      We're excited to hear that your K55XR50 TV is delivering high performance and that the setup process was smooth. It’s rewarding to know the product is enhancing your experience as intended. Thank you for sharing your positive feedback—it encourages us to continue offering quality and ease to our customers!

      Best regards,
      -Fred Sony_US

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