Customer Ratings & Reviews

Posted 9 months ago

Hello DaleH,

Thank you for choosing Sony!

It's a true pleasure to hear that you love your new K55XR50 TV! We're glad the setup was easy and you're enjoying the great, edge-to-edge picture with bright and accurate colors. It's also fantastic that you found the sound controls, including the equalizer, helpful.

Best regards,
-Fred

Posted 3 months ago

Hi Bill,

We’re so glad to hear you’re enjoying the great picture and easy setup of your new BRAVIA 5! We truly appreciate your long-time loyalty to Sony, and we hope that replacement remote makes its way home to you soon.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 2 weeks ago

Thank you for the feedback, Bucket!

We are so glad to hear that you are loving the very good picture quality and all those customizable fine-tuning settings on your new BRAVIA 5!

Going from a 2005 Sony to this new one is a massive jump, but we absolutely love that your last TV took care of you for over two decades. We build our screens to last, so we definitely share your hope that this new one gives you another 20 years of great movie nights!

Thank you for choosing Sony again!

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Hi Newmac12345,

It is wonderful to hear that you’ve upgraded to the BRAVIA 5 after nearly two decades with your previous Sony! We are thrilled that the true-to-life colors and Mini LED technology are providing the vibrant picture you were looking for compared to other brands. It's also great to know you've successfully integrated your surround sound system using the optical output, proving that even our newest 4K models still play perfectly with classic audio setups. Thanks for being such a loyal member of the Sony family!

Best regards, Eliab

Posted 5 months ago

Hi User103769,

We are delighted to hear that you are so pleased with your new TV! It is wonderful to know that you are enjoying the great picture quality and that the integrated look of the soundbar adds to the aesthetic of your setup.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 7 months ago

Hello BarryH,

Thank you for choosing Sony!

We're excited to hear that your K55XR50 TV is delivering high performance and that the setup process was smooth. It’s rewarding to know the product is enhancing your experience as intended. Thank you for sharing your positive feedback—it encourages us to continue offering quality and ease to our customers!

Best regards,
-Fred

Posted 7 months ago

Thank you for your feedback, PhilBro!

We are so glad to hear that you love your K-55XR50 television and that after solving the issue, it is working great! Delivering that excellent performance is our primary goal.

We are sorry to hear about the delay and frustration you experienced with the audio/video synchronization issue and the wait time for Geek Squad service. While the Geek Squad is a third-party service, we want all of our customers to have a seamless setup experience. We appreciate you mentioning that you were able to figure out the solution yourself, and we are happy to know that they have taken good care of you in the past.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Hi FeleciaF,
Thanks for sharing your review!
It is fantastic to know that your new K-55XR50 was worth the investment. We’re so glad you were able to grab a great deal and that the setup was a breeze for you. It’s wonderful that the picture and sound quality are hitting the mark.

We appreciate you choosing Sony!
Best regards,
Estefany

We appreciate you choosing Sony!
Best regards,
Estefany

Posted 7 months ago

Hi Jaymurf,

We're happy you love your 55" BRAVIA 5 Mini LED TV, but apologize for the complicated initial setup, especially getting the internal and external speakers to play simultaneously. We also acknowledge your note on the screen glare from external light, which you successfully managed by adjusting the TV's position. We're glad you got it set up the way you wanted!

Thanks for choosing Sony.

Best regards, Eliab

Posted 9 months ago

Hello BCChaz,

Thank you for choosing Sony!

It makes us really happy to hear that you're enjoying your K55XR50 TV. We're glad the setup was easy and that you find the controls great to use. It's also fantastic to hear you had a positive experience with the Best Buy team. We appreciate you taking the time to share your feedback!

Best regards,
-Fred

Posted 6 months ago

Thank you for taking the time to share your detailed feedback regarding your experience, AllisonM.

We are truly delighted to hear that after the exchange, you love your new K-55XR50 television! We are so pleased that you were able to take advantage of the 30-day return policy to get the model that delivers the picture quality you were looking for, and we appreciate that the overall transaction went well.

However, we are very sorry to hear about the significant delay and frustration you experienced while trying to get assistance to pick up your new TV. Having to wait 30 minutes, especially after repeatedly asking for help, is unacceptable, and we apologize that the retail partner did not provide the seamless, attentive service you deserve, particularly as an elderly customer.

Your satisfaction with the entire experience is important to us, and we appreciate you bringing this store service issue to our attention. We will pass this valuable feedback along to ensure our retail partners maintain the high level of customer care we expect.

Thank you again for choosing Sony, and we hope you enjoy the stunning picture quality of your new TV!

Best regards, Gus, Sony Social Media Team

Posted 3 weeks ago

Hi Appleman,

We couldn't be happier to hear that your new BRAVIA 5 looks and works great, and that it provides exactly what you were looking for. Providing a beautiful and reliable viewing experience is what we strive for every day.

Thank you for choosing Sony to be the centerpiece of your living room.

Best regards,
Dominick

Posted 2 months ago

Hi JonE,

We are excited to hear that your new 55-inch display has made such a positive impression! We strive to make our smart TV interface as seamless as possible, and it’s fantastic to know that this model is delivering the high-quality entertainment experience you deserve.

Thank you for choosing Sony and for the fantastic feedback!

Regards,
Dominick

Posted 1 month ago

Hello Jsm08,

Thank you for choosing Sony!

We're honored to hear that the picture quality of your K55XR50 TV is great and that you have no complaints so far. Your positive feedback encourages us to continue delivering products that enhance your viewing experience.

Best regards,
-Fred

Posted 6 months ago

Hello IndranilDas!
Thank you for sending in your review and letting us know how much you enjoy your TV.
It is fantastic to know that you are pleased with the K-55XR50! Hearing that you find the picture and sound quality excellent makes us very happy.

This model is built to deliver clarity, using our advanced 4K Processor X1 to upscale everything you watch and features like Acoustic Multi-Audio to ensure the sound matches the stunning visuals.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 6 months ago

Hi BestySonytheRock,

It's fantastic to hear that your new 55" BRAVIA 5 Mini LED TV is a winner and that the quality, clarity, and picture are exceeding your expectations! We are thrilled to welcome you back to the Sony family after your previous model lasted over ten years—that kind of longevity is what we aim for. Enjoy all the action, whether it's football or movies!

Thanks for choosing Sony.

Best regards, Eliab

Posted 2 months ago

Thank you for the review, PeteM!

We are happy to hear you are enjoying the responsive remote and the smooth performance of the streaming apps on your K-55XR50. It is great to know the picture and sound quality are meeting your expectations as well. We appreciate your honest feedback regarding the anti-glare performance, as it helps us keep a pulse on how our tech handles different home environments.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Posted 1 month ago

Hello BKHK,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying the great quality and crisp picture of your K55XR50 TV. We’re proud to offer products that enhance your viewing experience and hope it continues to bring you many enjoyable moments.

Best regards,
-Fred

Posted 5 months ago

Hi MichelleD,

That is wonderful to hear! We are honored to be your go-to brand for home entertainment, and we’re thrilled that the BRAVIA 5’s Mini LED picture quality and smart features have made such a lasting impression.

Thanks for choosing Sony.

Best regards,

Eliab