Customer Ratings & Reviews

Hi RichardA,

We are pleased to learn that your new BRAVIA XR8B is proving to be such a fantastic upgrade over your previous model! By moving to our latest OLED technology and the XR Processor, we’ve ensured that you are experiencing the absolute pinnacle of contrast and color accuracy, with deep, pure blacks that only self-lit pixels can provide. It is wonderful to hear that our commitment to continuous innovation is delivering the elevated performance you were looking for.

Thank you for your continued loyalty to the Sony family.

Regards,
Dominick

Thank you for your incredible review, RS123!

We are absolutely delighted to hear that you find your K-55XR8B television fantastic and its picture quality "absolutely stunning." Your description—especially the deep, inky blacks, vibrant colors, and excellent clarity—perfectly validates the premium performance we engineer into our screens.

It is rewarding to know that you feel like you are watching content exactly as intended, with every detail popping off the screen.

Thank you for your strong recommendation and for choosing Sony for your truly premium viewing experience!

Best regards, Gus, Sony Social Media Team

Hi AXEL,

We are delighted to hear that your new BRAVIA XR8B has lived up to the legacy of your previous Sony TV! There is no greater compliment than a customer returning to us after 10+ years, and we are thrilled that the upgraded resolution and picture quality have met your expectations. We also appreciate you sharing the tip about adding a soundbar to complete the cinematic experience.

Thank you for your continued loyalty and for being a valued member of the Sony family.

Regards,
Dominick

Hi RandyS,

We're excited to hear that your Sony BRAVIA TV is delivering amazing picture quality and a smooth gaming experience without any lag! Thank you so much for your fantastic 5-star rating—it’s wonderful knowing that vivid visuals and responsive performance are making a real difference when you play.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Thank you for your fantastic review, WillianN!

We are so pleased to hear that your entire experience—from buying to delivery and setup—was "just great" for your new K55XR8B television. We designed this TV to provide a premium and user-friendly experience, and it's truly rewarding to know we've succeeded from start to finish.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hello TomaszO! Thank you so much for reaching out to us. We are thrilled to hear that you're happy with the picture and sound quality of your XR8B TV.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi ArturoN,

Thanks so much for the feedback!

We're thrilled to hear you're loving your high-quality BRAVIA XR80 TV! And It's great to know you had an excellent experience with the customer service team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your feedback, Yasmin.

We are so pleased to hear that you are enjoying your new television and that the K55XR8B is the perfect size for your apartment. We designed this TV to provide excellent picture quality and a fantastic viewing experience, and it's wonderful to know that it is a great fit for your home.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ACgub,

Thank you for your review! We're really happy to hear that you're enjoying the fantastic picture quality and great sound of your new Sony - BRAVIA XR8B.

We also appreciate your feedback regarding the remote. While it's designed with a minimalist layout for simplicity, we understand your desire for a numeric keypad and a channel jump feature. You can access a virtual numeric keypad and other functions by pressing the "Menu" button on the remote. This will bring up an on-screen menu where you can find and select the channel you want.

We're always working to improve our products, and your feedback is incredibly valuable. Thank you for choosing Sony!

Regards,
Dominick

Hello Marc,

Thank you for choosing Sony!

We’re excited to hear that your K55XR8B TV is enhancing your night viewing experience in the bedroom. It’s wonderful to know the low light performance is making such a positive difference. Your feedback encourages us to continue delivering products that bring comfort and enjoyment to your home.

Best regards,
-Fred

Hi William,

We're pleased to learn that your Sony BRAVIA TV is working well for you, and we truly appreciate your thoughtful 4-star rating. Your Sony BRAVIA TV features advanced XR processing for enhanced color and contrast, aiming to deliver a vibrant viewing experience once set up in your home.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Thank you for the wonderful feedback, AnnetteD!

We are thrilled to hear that you absolutely love your 55-inch Bravia TV and its features!

We truly appreciate you sharing your suggestions regarding the remote control. Feedback on usability and durability is extremely important to us as we design future products. We hear your request for white or lighted buttons for easier visibility, as well as your concern about the slim profile making it easy to drop and potentially break. We will certainly pass this valuable insight along to our product development teams for future consideration.

Thank you again for choosing Sony and for helping us improve!

Best regards, Gus, Sony Social Media Team

Hi DanB!
Thank you so much for taking the time to share your feedback on the K-55XR8B television!
We are honored to hear that you find the TV incredible, that the picture is so clear, and that you feel it is well worth the price.

We appreciate your business and thank you for choosing a Sony television!
Best regards,
Estefany

Thank you for taking the time to share your feedback, StevenH.

We are pleased to hear that you were impressed with the very good picture quality of the K-55XR8B. We strive to deliver a truly stunning display.

We are very sorry, however, to hear that you ultimately decided to return the television because it lacked a sleep timer feature. We understand how critical that function can be to a user's viewing habits, and we apologize that this limitation meant the product did not meet your expectations.

We respect your decision to choose the Samsung OLED, and we appreciate you providing this valuable feedback regarding features. This information is important to our product teams as we continue to evolve our models.

Thanks for considering Sony.

Best regards, Gus, Sony Social Media Team

Hi GRB13!
Thanks for the feedback! It is fantastic to know that your new K-55XR80 looks so good in your home and that the remote is working exactly as it should.

Thank you for choosing Sony!
Warm regards,
Estefany

Hello DanG,

Thank you for choosing Sony!

We're excited to hear that your K55XR8B delivers a good picture for watching anime and other content you enjoy. We appreciate you sharing your experience—happy viewing!

Best regards,
-Fred