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Customer Ratings & Reviews

Your price for this item is $169.99
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The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the 55" Class X85K LED 4K UHD Smart Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the straightforward setup process and the TV's performance with gaming systems. However, some users express dissatisfaction with the remote control's design and functionality, and a few mention concerns about the TV's performance and price point. While some aspects of the Google TV interface and viewing angles received mixed feedback, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 791 reviews
  • Rated 4 out of 5 stars

    Missing Manual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would have been nice if a manual came with it. Instead you have to call Best Buy for technical assistance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulA, Thank you so much for choosing Sony! We are so glad to hear that you are happy with your purchase! For the manuals of the TV, please check our manuals link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/manuals

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Happy consumer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with sony TV bestbuy geeks squad was excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Movezz, Awesome! We are glad to hear about your awesome shopping experience! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it,also love your store. your techs were very helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidK, We're very happy to hear this feedback! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Love the Sony brand. I’ll only buy my electronics at Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaptK4,

      Thank you for the 5-star rating and we're glad you love the Sony television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Love my Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity and size but then there’s TV and then a Sony TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamaD,

      We appreciate the 5-star rating and we're glad to hear that you love your picture clarity and size of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great for workout room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the 65 inch higher model and 85 inch higher model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jiggs,

      Thank you for the 5-star rating and we're glad to hear that you like the television for your workout room. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Smart TV purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful sales people to help us choose the right TV. Delivered on time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GBJM,

      Thank you for the 5-star rating and we're glad you had a great experience with our customer service. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great TV at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv with a beautiful, sharp colors. easy to use remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobo, Awesome! We are really happy to hear you love the amazing picture quality and smart Google TV features of your new BRAVIA X85K. Good to know you appreciate the new standard remote with simplified buttons, easy to use design and reasonable price of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for your purchase! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product work great love it geek squad installed it they were great also

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keesandbees,

      Awesome! We're glad you love the TV and had a great experience with our customer service. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    ATSC 3.0 TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV with ATSC 3.0 tuner. Has 4 HDMI inputs and supports Airplay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarronG,

      Thank you for the 5-star rating! We're glad you like the ATSC, HDMI ports and Airplay of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Overall Pleased.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote is difficult to see at night. A lit option would be greatly beneficial.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DRH73, We're happy to hear you are overall pleased with the performance of your Sony X85K TV. Your feedback is extremely important to us and is very much appreciated. Unfortunately, the X85K series does not come supplied with the Sony backlight remote. It has a new standard remote with smaller, sleeker, less buttons and easy to clean. Good news is that you can purchase the backlight remote and pair it to the TV. RMF-TX900U is the model number for the premium remote.

      Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good tv didnt have for long but better tv came up for a better price so had to return but definitely reocmend this tv as a good tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eric,

      Thank you for the feedback. It is unfortunate that the TV had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    My review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is really stellar. The sound bar with sub is a welcome addition - helps to really "feel" the lows. Amazing how far technology has come. The "smart" in the smart TV is amazing - I can do, with less hardware. And the reduction in price over the years simply helps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechGuy,

      You made the right choice! We're glad that you like the picture quality and software of the TV. It's also great that the TV is perfect for the soundbar. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Yup, it’s a TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Sony, and my PS5 is a Sony, so it only makes sense. I like that it makes colors move around, and that it has magic in it. It was more than rent, but I live in an empty motel on the beach, so that’s not saying much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandoCalrisian,

      Thank you for the 5-star rating! We're glad that you like the Sony television for your PlayStation 5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    55 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good except it takes a while to turn on and get sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SueB,

      We're happy that you like most of the features of your Sony X85K 4K LED HDR TV. We have taken note of your issues and we apologize for the inconvenience. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on.

      If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00202120

      Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

      if you need further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85K:

      Regards,
      Jess Sony_US

  • Cons mentioned:
    Tv performance

    Rated 1 out of 5 stars

    Please do NOT buy this TV!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV during Black Friday sales for $700 thinking I got a good deal but unfortunately I was wrong. It’s only been 2 months and it’s started malfunctioning. The TV will automatically restart in the middle of streaming an episode. While playing a video game it started freezing and everything slowed down to the point that I couldn’t play or stream anything through the built in apps. My return time frame with Best Buy ended 1 week ago and have to figure something out now. If you have other options in mind, save yourself the trouble and go something else. I will not be buying TVs from Sony after this experience.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertO, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. Let's isolate the issue by following these links:

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00200862

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/articles/00141896

      Please make sure that your TV has the latest software installed. Please check this link for more details:

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x85k/downloads

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:

      Sony TV Model Number:
      Additional Information regarding your experience with the X85K

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV picture is crystal clear the sound is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Awesome! We're delighted to hear that you are enjoying the picture and sound quality of your new TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv…just waiting for the receiver to be hooked up to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guest,

      Very nice! We're glad you love your new Sony television. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Fast and super

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable sales staff, nice to have product delivered next day by awesome delivery guys

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SueB,
      What a great purchase! We're happy that our sales representative was able to provide you with all the information you need to consider when buying TV, including how quickly they delivered the unit to your doorstep. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Enjoy and thank you for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase. Enjoying the streaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Denise,

      Thank you for the 5-star rating and we're glad you're satisfied with your purchase. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony and enjoy your TV!

      Regards,
      David Sony_US