Customer Ratings & Reviews

Hi FritzJ,

We're pleased to learn that you really like your Sony BRAVIA TV and appreciate its sound, picture, and overall quality—thank you so much for sharing your positive 4-star review! Delivering great audio and vibrant visuals are true hallmarks of your TV, and it's wonderful to know these features have made an impression.

Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.

Hi Kenn,

We're so glad you're happy with the picture and size of your new BRAVIA 2 TV! It's true that not all channels broadcast in 4K, but your TV's processor will upscale lower-resolution content to near-4K quality for an enhanced viewing experience. We hope you continue to enjoy it!

Thanks for choosing Sony.

Best regards,
Eliab

Hi MarcusD,

We’re thrilled to hear that your new BRAVIA 2 is one of the best purchases you’ve ever made! It’s great to know you’re enjoying the quality and features of our latest 2025 model.

Thanks for choosing Sony.

Best regards,

Eliab

HI AbrahamM,

Thanks for the great feedback! We're so glad to hear that the BRAVIA 2 II TV is everything you expected and needed. It's fantastic to know it's the perfect TV for watching your favorite movies. Thanks for choosing Sony. -Eliab

Hello Doobie,

Thank you for choosing Sony!

We're honored to hear that you are enjoying your K65S20M2 TV and that the value it offers, especially with the discount, has made your purchase even better. It’s gratifying to know we can deliver quality and performance that enhance your viewing experience while being mindful of cost.

Best regards,
-Fred

Hi SonyBraviaII,

Thank you for sharing your feedback on the Sony BRAVIA 2 II! We are glad to hear the picture quality is decent, and we apologize that the sound has not been to your liking.

We want to help you achieve the best possible audio experience. We encourage you to customize the sound settings to better suit your preference, as this often makes a significant difference.

Please navigate to the following menu: Settings > Display and sound > Sound > Sound customization > Equalizer

For more details on how to adjust the sound quality on your TV, you can visit: https://www.sony.com/electronics/support/articles/00302857?utm_source=glean

Thanks for considering Sony products!

Regards,
Dominick

Hello Sum10clever,

Thank you for choosing Sony!

It's fantastic to know you're so happy with your new Sony K65S20M2 TV! We're glad the CEC and eARC features are working well for your patio setup.

Best regards,
-Fred

Hi Brooke!
It's a pleasure to hear that your new BRAVIA 2 II is working so well for you. It's awesome that the upgrade has made such a difference and that you were able to snag it on sale, too.

The XR Processor and 4K HDR display really make for an incredible viewing experience.

We're so glad you chose Sony again!
Sincerely,
Estefany

Hi Paultepe,

Thank you for the 5-star review! We feel privileged to know you consider the BRAVIA 2 II an outstanding value. We work hard to ensure that signature Sony quality is accessible, and your feedback confirms we hit the mark. Enjoy your TV!

Thanks for choosing Sony!

Regards,
Dominick

Hi WandaC,

We're so glad to hear that you had a great experience and are happy with our products. Providing excellent service and quality items is always our goal. Thank you for your positive feedback and thanks for choosing Sony.

Best regards,
Eliab

Hi JrP1,

We're so glad to hear that your Sony BRAVIA TV has impressed you with its great performance and user-friendly experience! Thank you so much for your fantastic 5-star rating—it’s wonderful knowing the intuitive interface is making setup and everyday use even easier, so you can spend more time enjoying your favorite entertainment.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hi MarkM,

We're thrilled to hear you're enjoying your new BRAVIA 2 II television!

It's great to know that our products are providing you with a reliable and high-quality viewing experience. We are committed to engineering televisions that deliver great picture quality and durability, so we truly appreciate you sharing your positive experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello GinaE,

Thank you for choosing Sony!

We're pleased to learn that your new K65S20M2 TV is exceeding your expectations! It's great to hear that you've always wanted a Sony TV and that this one was a perfect fit. We appreciate you taking the time to share your positive experience.

Best regards,
-Fred

Hi MichaeltL,

Thank you for sharing your experience with the Sony BRAVIA 2 II. We're glad to hear you feel it's a great value for the price! And we understand your comments regarding the sound quality. To help you enhance the audio experience, we encourage you to customize the sound settings. The TV offers a built-in equalizer to adjust the audio to your liking.

Please check out our guide below on how to adjust these settings: https://www.sony.com/electronics/support/articles/00302857

We hope this helps you get the best possible sound from your new TV, and thanks for being part of the Sony family!

Regards,
Dominick

Hi CRAM, thank you so much for the kind review! It's most rewarding to hear that you're enjoying your Sony - BRAVIA 2 II. You're absolutely right—it's packed with features that truly elevate the viewing experience beyond what older TVs offer. With its stunning 4K HDR picture quality, you'll see sharper details, richer colors, and more lifelike contrast. It also comes with Google TV built-in, so you can easily browse and stream content from your favorite apps all in one place. Thanks again for sharing your experience and for choosing Sony! Best regards, -Dominick

Hi Takingariskco,

It's wonderful to hear you've chosen a new Sony TV and that it's a replacement for a previous purchase. We're confident you'll be impressed with the upgrades and features of the BRAVIA 2 II, especially with the stunning 4K clarity and the convenience of Google TV. We hope you enjoy the new viewing experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi ShanonS,

Thank you for the fantastic 4-star review! We're thrilled to hear that the K65S20M2 offers such great value and a quality experience. We designed this TV to deliver a beautiful, high-quality picture that's accessible to more people. With the 4K Processor X1, it intelligently enhances every scene with rich colors and sharp details, making everything you watch look amazing.

Thanks for choosing Sony, have a brilliant day!
DiegoV

Hi ThomasD,

We're sorry to hear that your experience with the K65S20M2 TV hasn't fulfilled your expectations, especially regarding the color quality and sound performance. We know how frustrating it can be.

To help with color, you could try tweaking the brightness, contrast, and color temperature in your TV’s picture settings—often small adjustments make a big difference. For the sound concerns, please check that the TV’s audio output is set to “PCM” or “Auto” in the sound menu, as these formats are typically more compatible with most soundbars. Double-check your connection type (HDMI ARC or Optical) to ensure it's secure. If your HTC 400 soundbar offers sound mode presets like “Cinema,” “Music,” or “Standard,” cycling through those may help. Restarting both your TV and soundbar and updating the firmware can sometimes resolve ongoing audio issues.

Thank you for considering Sony products.

Best regards
DiegoV.