Customer Ratings & Reviews

Posted 8 months ago

Hi Haytham,

That's so great to hear! We're thrilled that your mother-in-law is enjoying her new BRAVIA 5 TV and that she's happy with both the picture and features. Thank you so much for choosing Sony to bring her a great viewing experience.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 7 months ago

Hi Jake!
It's a pleasure to hear that you're thrilled with your purchase of the K-65XR50 television!

The K-65XR50 offers an exceptional viewing experience with its stunning picture quality, enhanced by the latest local dimming technology. This feature ensures deep blacks and vibrant colors, bringing your content to life. Additionally, the seamless integration of Google TV provides a host of quality-of-life improvements, making navigation and content discovery a breeze.

Thank you for selecting Sony!
Best regards,
Estefany

Posted 7 months ago

Thank you for sharing your detailed and insightful feedback, Carlos!

We are absolutely delighted to hear that you are enjoying the great definition and clear image on your K-65XR50 television, especially its performance even during the daytime! That is a fantastic testament to the clarity and brightness of our screen technology. We're also thrilled to hear it works great with your Sony BRAVIA soundbar, delivering that intended seamless integration.

We genuinely appreciate you highlighting the areas for improvement. Regarding the need for a "Sony subscription" to install additional apps, we want to clarify that you should not need a specific Sony subscription to install apps. The K-65XR50 uses the Google TV operating system, and all you should need is a standard Google account (like a Gmail address) to access and download apps from the Google Play Store. If you are being prompted otherwise, please contact our support team, as this may be a confusion or a setting issue we can quickly resolve.

We also understand your frustration with the cumbersome process of turning the TV on/off. This could definitely be related to the remote's battery life or the angle/distance due to the high installation over your fireplace. To troubleshoot this, we suggest:

Replacing the Batteries: Try a fresh set of high-quality batteries.

Checking the IR Receiver: The TV's remote receiver is usually located at the bottom edge of the screen. Make sure the fireplace mantle is not obstructing the line of sight when you press the button.

We take your satisfaction seriously and would be happy to troubleshoot these issues with you.
For contact options, you can visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Posted 7 months ago

Hi Lambo,

That's fantastic feedback! We're thrilled to hear that the BRAVIA 5 Mini LED 4K UHD TV is delivering the best picture you've ever owned. The 120Hz refresh rate truly makes a difference in motion clarity, and we're delighted you're seeing that firsthand. We appreciate your patience with the setup and your continued loyalty to Sony. Thanks for choosing Sony.

Best regards, Eliab

Posted 6 months ago

Hello SteveE,

Thank you for choosing Sony!

We couldn’t be happier to hear that your K65XR50 TV delivers exceptional 4K picture quality and reliable performance. We sincerely appreciate your recommendation of both Sony and Best Buy, and thank you for sharing your positive experience with us.

Best regards,
-Fred

Posted 7 months ago

Hi LeeM,

We are delighted to hear that you love your new Sony BRAVIA 5 TV set! It is wonderful to know that the professional installation met your needs and that the performance has exceeded your hopes. The BRAVIA 5, with its advanced Mini LED panel and the intelligent XR Processor, is designed to deliver rich colors, incredible brightness, and highly detailed contrast that brings content to life.

Thank you for choosing Sony!

Best regards,
Dominick

Posted 9 months ago

Hi BrendaM,

Thank you for your feedback on the BRAVIA 5 TV. We're glad to hear you're enjoying the colors, but we apologize for the sound lag you're experiencing. A common solution is to adjust the A/V Sync settings in Settings > Display & Sound > Audio Output. If the issue continues, please try testing a native TV app to see if the problem is with the Roku device or the TV itself.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 5 months ago

Hi GeorgealbertR!
Thanks so much for sharing your feedback with us.
We feel privileged to know that you’re having such a great time with your first Google TV! It’s wonderful to hear that you’re a fan of the BRAVIA 5 features and that you’d choose Sony again for your next home theater upgrade.

We appreciate you choosing Sony!
Warm regards,
Estefany

Posted 1 month ago

Hi LeoB,

It is truly wonderful to know that you are so satisfied with your new 65-inch BRAVIA 5. We are thrilled that the Mini LED technology and 120Hz refresh rate are providing such a pleasurable viewing experience for you, and we truly appreciate your recommendation to others looking for a premium display.

Thank you for trusting Sony to be the centerpiece of your home theater!

Regards,
Dominick

Posted 5 months ago

Hi ChidatN,

It is truly wonderful to know that your experience with the BRAVIA 5 has been so positive! It is great to hear that you are enjoying the bright colors and sharp detail, and that the smooth Google TV interface and quick setup made getting started a breeze. We are glad that the solid build and overall value have stood out to you as well.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Posted 3 months ago

Hi Barettiie,

We are heartened to learn that your BRAVIA 5 has become a beautiful centerpiece in your living room and that you are finding the picture and sound to be flawless! We designed this series to strike the perfect balance between sophisticated aesthetics and high-end performance.

The flawless picture you're enjoying is thanks to our XR Backlight Master Drive, which precisely controls thousands of Mini LEDs to deliver breathtaking brightness and deep, authentic contrast. This, combined with XR Triluminos Pro, ensures that every color looks as vivid and natural as it does in real life. We are also thrilled that the Acoustic Multi-Audio system is standing out to you; by using sound-positioning tweeters on the sides of the TV, we ensure the audio follows the action on the screen, creating an immersive experience that matches the beauty of the display.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Posted 6 months ago

Thank you for the fantastic review, MarkP!

We are absolutely thrilled to hear that you have been a loyal Sony TV customer since the days of Trinitron! Your long-standing loyalty means a great deal to us.

It's incredibly rewarding to know that the K-65XR50 stands out as the best Sony TV you have ever had, and that you are experiencing the exceptional depth of color and sharpness we engineered it to deliver.

Thank you again for your continued trust and for your highly recommendation!

Best regards, Gus, Sony Social Media Team

Posted 5 months ago

Thank you for the review, GatorJack!

We are thrilled to hear that your new Bravia 5 is living up to your expectations! It’s also wonderful to know that Kelvin and his associate provided such a flawless delivery and setup experience—we will be sure to pass along that positive feedback.

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Posted 9 months ago

Thank you for the fantastic review, TotalTechMember!

We are so pleased to hear that you love your new K-65XR50 television and that you find it to be an excellent product at a reasonable price. It's incredibly rewarding to know that Sony has been your go-to for 4K TVs for years and that you are always pleased with the image quality and performance of our screens. Your loyalty means a lot to us!

Thank you again for being a valued Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Posted 5 months ago

Hi MarjorieG!
It is truly wonderful to know that you are finding the BRAVIA 5 worth every dollar. We are so glad that you are impressed with the vivid picture and the clear, strong volume and that you found it so easy to get your favorite apps up and running.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 6 months ago

Hi NYuser,

We are thrilled to hear that the picture quality of your new Sony BRAVIA 5 mini LED is "light years ahead" and that you are enjoying the crisp, sharp detail! We are also glad to know the connection to your Dolby audio surround system was seamless.

Thank you for being a loyal Sony customer and for sharing your fantastic experience. Enjoy the incredible picture!

Regards,
Dominick

Posted 3 months ago

Hi TracyA,

We are thrilled that you’re loving the size and vibrant picture of your 65" BRAVIA 5! it's great to know the clear sound is also meeting your expectations.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 5 months ago

Thank you for sharing your experience, Average!

We are so glad to hear that your new BRAVIA 5 fits perfectly in your space and that the installation team took great care of you. It’s wonderful to know you’re enjoying the picture quality and that it’s integrating seamlessly with your current sound setup!

Thank you for choosing Sony for your home.

Best regards, Gus, Sony Social Media Team