Customer Ratings & Reviews

Posted 8 months ago

Thank you for your review, BobbyB!

We are so pleased to hear that you are very happy with your purchase of the 65-inch BRAVIA 9 TV. Knowing that you consider it a great product is the best feedback we can receive!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 6 months ago

Thank you for your feedback, JohnU!

We appreciate you letting us know your initial impressions of the K-65XR90 TV. While we are glad to hear everything is "OK," we are always striving to deliver an excellent experience.

If you have any specific areas where you feel the picture, sound, or service could be improved, please feel free to share!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 1 year ago

Hi dmypsych,

Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Posted 10 months ago

Hi JohnD,

Thank you for sharing your experience. We are very sorry to hear about the issues you've had with your BRAVIA 9 TV, and we sincerely apologize for the frustration you experienced with our support team. This is not the standard of quality we aim for. We are glad that Geek Squad was able to identify the backlight issue and assist you with the replacement under your warranty.

We recommend periodically checking for and installing software updates to ensure your TV has the latest bug fixes and improvements. You can do this by going to Settings > System > About > System software update. Your feedback is extremely important to us, and we will be reviewing the details of your case to improve our support processes.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 year ago

Hi Gabe,

That's great! We're happy to hear that you like your new Sony TV. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Posted 1 year ago

Hi ILoveBB, it's fantastic to hear that you're enjoying the Sony - 65" Class BRAVIA 9 and feel it's a great value for its price! This TV comes with thousands of Mini LEDs that are precisely controlled by its XR processor to deliver authentic contrast and brightness creating a dazzling picture quality. Thanks for choosing Sony and enjoy your new viewing experience! Best regards, -Dominick

Posted 1 year ago

Hi MikeC,


Thanks for sharing your experience! We're excited to hear you received great value, timely delivery and a solid support. Enjoy your new Bravia 9!
Thanks for choosing Sony.
-Aldair

Posted 6 months ago

Thank you for sharing your feedback, Thatguyfromboulder.

We are incredibly sorry to hear about the power issues you are experiencing with your K-65XR90. We understand how frustrating it is to deal with a technical failure and high repair estimates, especially so shortly after the warranty period has ended. This is certainly not the long-term reliability we aim for with our premium Bravia televisions.

While the standard manufacturer's warranty typically covers one year from the date of purchase, we would like to look into your specific case to see if there is any way we can assist or provide further guidance. Please contact our specialized support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can review the details of your situation.

We value you as a Sony customer and regret the disappointment this has caused.

Best regards,
Gus, Sony Social Media Team

Posted 5 months ago

Thank you for sharing your feedback, JasonF.

We are truly sorry to hear that you are experiencing persistent lip sync issues with your BRAVIA 9. We understand how frustrating it is when the audio doesn't align perfectly with the incredible 4K picture this TV provides, and we certainly don't want you to feel stuck with this experience.

While this can sometimes be caused by external devices or app processing, we recommend checking a specific setting that often resolves this: navigate to Settings > Display & Sound > Audio output and ensure that A/V sync is set to "Auto" or "On." If you are using an external soundbar, ensuring that both the TV and the sound system are updated to the latest firmware can also help the "handshake" between devices stay in sync.

We take your feedback seriously and would like to help you get this sorted so you can enjoy the premium performance you expected. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can look into your specific setup and provide further assistance.

Best regards,

Gus, Sony Social Media Team

Posted 1 year ago

Hi Poppy, Thank you for your positive review! We're thrilled to hear that you found the services and information on our television to be excellent. Thanks for choosing Sony! -Sam

Posted 1 year ago

Hi JudyB, Thank you for the 5-star rating! We're glad you had a great experience with the delivery team. Thanks for choosing Sony! -Sam

Posted 1 year ago

Hi BillyC,
Thank you for your feedback. We appreciate your time and thoughts on this matter. We're here to help.
The Sony K-65XR90 is equipped with a DIGITAL AUDIO OUT terminal (optical), which allows the connection of digital audio devices.
To connect headphones using this output, you cannot plug them directly into the DIGITAL AUDIO OUT port. Instead, you will need an external device—such as an optical-to-analog converter and a headphone amplifier or transmitter (like the Sony WLA-NS7)—to enable headphone use. The TV does not natively support direct headphone connection via the digital audio out port, but it can be adapted using appropriate external accessories designed to convert the digital signal and drive headphones. Detailed information can be found here: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html?hl=headphones

For further assistance, we strongly encourage you to contact our technical support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products!
Best regards,
Stephanie

Posted 1 year ago

Hi Disappointed, Thank you for your feedback on the Sony BRAVIA 9. We understand your concerns regarding the picture quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.

There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

Also, ensure your TV has the latest firmware updates installed, as these can improve performance and add new features.

If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Posted 1 year ago

Hi JosephT, Thank you for your feedback on your new Sony Bravia 9 and we're sorry to hear that it didn't live up to your expectations. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.
If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Thank you for choosing Sony, and we're here to help with any other inquiries you might have.

Regards,
Sam

Posted 2 years ago

Hi Jimmie, Thank you for recognizing the Multi Acoustic Audio+ advantages but the resolution is 4K the most common resolution also the technology that was used to create this product was also used in the BVM-HX3110 reference monitor. Maybe adjusting the picture mode to Professional or Cinema for your streaming content. Last the XR Clear Image feature does an amazing job at Upscaling all your HD and digital content to bring back lost detail.

If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Sincerely,
Sam

Posted 4 months ago

Hi User669243,

We are excited to hear that your BRAVIA 9 is delivering such a "breathtaking" flagship experience! We designed this model to be a true powerhouse, utilizing our most advanced Mini LED technology to achieve the vibrant brightness and contrast that allows it to compete alongside the best OLEDs on the market. It is fantastic to know that you are already putting those HDMI 2.1 inputs to good use for high-performance gaming and movies, ensuring you get every bit of detail out of your 4K content.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Posted 2 months ago

Thank you for the fantastic review, K3Kid!

We’re thrilled to hear that your K-65XR90 is conquering the sun! We designed the Bravia 9 with our most advanced Mini LED backlight and anti-reflection technology specifically for rooms just like yours. It’s awesome to know you’re getting that incredible depth and "excellent picture" without the glare getting in the way.

Thank you for being a Sony fan and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Posted 2 months ago

Hi SunriseC,

We are delighted to hear that you are enjoying your new BRAVIA 9. It is wonderful to see your loyalty to Sony continue, and we are glad the 65" screen has proven to be the perfect fit for your space.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 2 months ago

Hi ThomasNYCstuyvesantHI,

We are thrilled to hear that the BRAVIA 9 is providing you with such an immersive and vibrant visual experience! It is wonderful to know that the accurate color tones and peak brightness are standing out, especially when paired with your Sony Soundbar to unlock the full potential of Dolby Atmos. We take great pride in how our displays and audio products work in harmony to create a true cinematic atmosphere right in your living room.

Thank you for making Sony the centerpiece of your home theater.

Regards,
Dominick