Customer Ratings & Reviews

Hi ODG9,

We regret to hear that you were not completely satisfied with the TV. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to keep the software version of the TV up-to-date. When using an antenna, it must be connected properly. The type of reception that you'll receive will depend on the antenna type that you're using and how far a particular station is. The TV has a [Motion] setting to help you adjust the picture quality to your needs. Resetting the TV to factory settings may also help resolve those issues.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Chub, We are thrilled to hear that you are very satisfied with your Sony BRAVIA TV. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent

We're sorry to hear about the Google TV issues you're experiencing with your Sony X90L and it had to be returned. This is definitely not the news that we would like to hear. Google TV-related issues can be resolved by updating the TV's firmware to its latest version. But if you still have the unit and need further assistance, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Sam

Hi MatthewH,

Fabulous! We are thrilled to know your satisfaction with the amazing performance of your new XR65X90L. We are also glad that you are satisfied with the fast delivery of Best Buy. With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi RomeoE, we're glad you like the our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi DBLC,

Thank you for the review and we're glad to hear that you like the TV. Your feedback is greatly appreciated. See a vivid, crisp picture while you watch and game, all powered by the intelligent Cognitive Processor XR™. Full Array LED and XR Contrast Booster precisely controls zones of LEDs expanding the contrast range for deep, detailed blacks and increased peak brightness. HDMI 2.1 VRR, 4K120, and ALLM support lets you unlock the full potential of your favorite games for smooth and clear gameplay. Thank you for choosing Sony!

-David

Hi DENNIS,

Thank you for the review! We're glad to hear that you like your new Sony TV. We do apologize for the inconvenience. The manual of the TV is available on our Sony support website. Check this link below. (scroll down to Manuals & Warranty)

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l

Thank you for choosing Sony!

-David

Hi LudlamR, we're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi MichaelL, awesome! We're glad you love our newest TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi DavidW, We are glad that you like the quality of your new Sony BRAVIA 4K smart Google TV. You chose the best TV for your PS5. Thank you for your purchase. Enjoy! Vincent

Hi JackS,

Thanks for sharing your review and experience with the X90L. We're glad that you were able to set it up to your standards. Thank you for choosing Sony!

-Ralph

Thank you for sharing your feedback, Unhappy.

We are truly sorry to hear about the freezing issues you are experiencing with your XR65X90L television so soon after purchase, and we sincerely apologize for the frustration this is causing. Having to unplug and replug your TV daily is certainly not the seamless experience we intend to deliver.

We understand your concern regarding known software behaviors. While occasional freezing can be related to a number of factors, including third-party app performance or temporary network issues, we are committed to providing reliable products and continually issue software updates to improve stability and performance.

We would like to help you resolve this so you can enjoy the premium picture quality you paid for. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific troubleshooting steps, such as performing a factory reset or checking for the latest firmware update, which often resolves persistent freezing issues.

We take your satisfaction seriously and regret that we have not met your expectations in this instance. Thank you for bringing this to our attention.

Best regards, Gus, Sony Social Media Team

Hi GetaC,

We regret to hear that you are not satisfied with the picture quality of the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You do have the option to adjust the picture settings of the TV depending on your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00190409

You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi SeanF,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your expectations with the materials, design, and picture quality of the X90L TV. Sony's values customers opinion and is always striving to provide the best experience possible.

TV display may also vary depending on the source, device, connection, and content you are watching. The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information on how to adjust the picture settings and enhance your viewing experience, please check these links below:

Adjust the picture settings on your Google TV
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/articles/00245141?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate your feedback and hope to speak to you to resolve this matter. - Kris

Hi KellyP,

Thanks for sharing your review and experience with the X90L. We understand your need to control your soundbar with the TV remote. With the Control for HDMI (BRAVIA SYNC) function, you can control HDMI devices with the TV remote. Make sure that the soundbar is connected to the TV via HDMI and turn on the Control for HDMI (BRAVIA SYNC) function on both devices. Please note that full operation is not guaranteed when using third-party devices. You may find these links helpful:

https://www.sony.com/electronics/support/articles/00161073

https://helpguide.sony.net/tv/kusltn1/v1/en-003/04-07_01.html

Additional troubleshooting steps are also available on this link:

https://www.sony.com/electronics/support/articles/00030813

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi JamesB, We're sorry to hear about the inconvenience that you've experienced. Please reach out to your cable service provider to sync their remote control to this TV. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for sharing your feedback. -Sam

Hi Eddie24, Thank you for taking the time to provide us with your feedback about your new Sony X90L. We appreciate your remarks and understand your desire for more local dimming zones. Your feedback is valuable to us, and if you have any more specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. While the X90L delivers impressive brightness, we also recommend exploring our OLED or Mini LED TV options. These models offer more advanced features, including superior contrast, brightness, and precision lighting. Feel free to visit our website at https://electronics.sony.com/ or contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for assistance.

With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi LevS,

Thanks for sharing your review and experience with the X90L. Your feedback is greatly appreciated. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi TonyP, we're sorry to hear that you have an issue with your new TV. This is not the experience we want your to have. Please make sure your TV has the latest firmware installed:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/downloads

Please reset your TV to factory default by following this link:

https://www.sony.com/electronics/support/articles/00159487?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

Sincerely,
~Earl