Customer Ratings & Reviews

Hi LorraineG, Awesome! We are so glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl

Hi ChinweC, Thank you for telling us about your experience with your Sony X90L 4K TV. It's wonderful to hear that your purchase went well and it matches your expectations. We're also delighted to hear you are enjoying the overall picture quality and smart Google TV features. Thank you for upgrading to you new 65" X90L and for trusting Sony! -Jess

Hi HelenA,

Thank you for the purchase! We're glad to hear that you love your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi 3marten, Great! We're very pleased to hear that the built, audio and video quality of your Sony X90L. has exceeded your expectations. Thanks for choosing Sony! -Sam

Hi BrandonD,
Thank you for your review!
We’re happy to hear that you’re enjoying the quality of your Sony BRAVIA XR X90L. We understand that the motion settings can take some time to get used to, but we’re glad to know Chromecast is working smoothly for you. Thank you for choosing Sony! Enjoy! -Maria

Hi DonaldS, We are glad that you are happy with your upgraded TV. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent

Hi Mitch,

You made the right choice upgrading to the Sony X90L! We're thrilled that you are enjoying the picture quality of the TV and how it works well with the PS5. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi Lovemymika, That's great! We're glad you love your new Sony X90L and good to know that the TV installation went smoothly. Thanks for choosing Sony! -Sam

Hi RichardW, You've made an excellent choice! We're happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam

Hi AliA,

Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi RobertZ, Thank you for your awesome review! We are so glad to hear that you are enjoying your new X90L TV! Thank you for choosing Sony! -Carl

Hi Brose,

Great! We're glad that you were assisted professionally. We hope you are also enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi IsabelaR,

Great! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

-Ralph

Hi HumbertoR,
Thank you for your feedback with our Sony XR65X90L BRAVIA TV. We're glad that you are pleased with the quality of our TVs. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony and enjoy your movie nights! - Marco

Hello BarbieE,

Thank you for considering Sony products.

We're delighted to hear you're enjoying the great features of your XR65X90L TV, but we sincerely apologize that the built-in audio didn't deliver the sound quality you were looking for. We understand how important immersive audio is for a complete viewing experience, and we regret that you feel the need to purchase a separate sound bar.

We certainly strive for a high standard across all aspects of our televisions, and your direct feedback is incredibly valuable to us. We will ensure your comments are immediately shared with our dedicated Sony team for their review as we continually work to enhance the sound performance of our products.

Thank you again for taking the time to share your honest assessment.

Best regards,
-Fred

Thank you for sharing your feedback.

We are truly sorry to hear that you are experiencing issues with your brand new XR65X90L television so soon after purchase, and we sincerely apologize for the frustration and serious concerns this has raised. This is absolutely not the reliable, high-quality experience we intend for our customers, especially given the investment you made in a 65" BRAVIA TV.

We understand your hesitation about returning a large television without the packaging. Before making a final decision, we strongly recommend allowing our specialists to assist you with troubleshooting, as many new-product issues can often be quickly resolved through software updates or simple resets.

We would like to help you resolve this so you can start enjoying the premium picture quality you paid for. Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so our specialists can guide you through specific steps tailored to your issue.

We regret that we have not met your expectations in this instance and take your satisfaction seriously.

Best regards, Gus, Sony Social Media Team

Hi ShirleyM,

Thank you for the review and we're glad to hear that you like the size of your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi PaulC, We are thrilled to know that your new Sony BRAVIA is your best purchase of the year. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent

Hi RichardMacias,

Thanks for sharing your review and experience with the X90L. We're glad that you were able to set it up to your standards. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi BrentB,

Thank you for the purchase! We can’t thank you enough for purchasing three Sony products. We're happy to hear that you like your new Sony TV. Thank you again for choosing Sony and your continued support is greatly appreciated.

-David