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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1315 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the 65" Class LED X850F Series 4K UHD TV for its exceptional picture quality, with many describing it as the most beautiful they've ever seen. The TV's easy setup process is also widely appreciated, making it user-friendly for all. While some users have concerns about the remote control syncing and contrast levels, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,315 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Impressive picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it upgrades the picture even if it’s not a 4K movie. Google TV definitely is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this tv. Great colors and pictures on streaming and TV. Washed out on HDR movies and gaming. I'm using a xbox one x. This is an edge lit panel and there is a ton of light bleed from the bottom. I have to change settings on each viewing content just so it is decent. Sorry Sony, I gave this a shot but it is going back after less than a week.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi K0S0H, We appreciate your time sharing this feedback. Sony takes into consideration all feedback to improve the quality and performance of our products. Thank you for choosing Sony. Regards, -Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Would have given a 5 star but remote control is aw

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote and the operating system is quirky. But, the picture quality is Great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just the right size.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart TV not too smart. Seems recordings get "lost" in the system and must find them out of the List. They all go to "history of Recordings" and will find them some times. It may be my error for now so will keep trying to make recordings stay in the List. Is it my provider - Direct TV? I can make 5 recording at once. Is that the problem?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, odd software

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the TV. The image quality is fantastic, better than reality IMO. The software is strange to me. I’m not used to smart Tv’s I suppose. Luckily it has buttons that go directly to Netflix. Works great for watching amazon prime, Netflix, Hulu, YouTube l, etc. I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure of all features so can only review picture quality...much better than our old tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony is my first and it’s been fantastic. Ease of setup great picture and sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the High Def Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Samsung and LG UHD TVs in the past, but nothing really compares to Sony, in my opinion. I game a little bit with my Xbox One and the colors and graphics look amazing with the HDR feature on this TV. My only drawback is that sometimes these features aren't automatic. I had to manually adjust the settings to get the right quality and refresh rate for my Xbox, my Apple TV and such.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Tv love sony Tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sony Tv is great it amazes me how when i connect it to my ps4 and turn on the ps4 control it turns on the tv and switches to the system . The only complain i have is when i use the app crackle which is already installed and owned by sony it has trouble loading it i had to reset the tv in order to get it working which was anoying to set up again ,but after that it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and n this Sony brand received as open box. No complaints so far

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Ok tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older Samsung and the picture is better than the Sony!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Not so much *

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the bias recommendation given by the best buy employee wearing a Sony shirt, this was the best TV out of my choices... I started with the LG Sk8000. The LG was a good choice, but after the hdmi ports stopped working I decided to switch. My next choice was simply a mistake! I went with this Sony and I could not have been more disappointed. The blacks sucked, the HDR was slow, refresh rate while playing PS4 were terrible! Took it back the next day. I ultimately went with the 65" Samsung NU8000. This my friends is the best all around picture quality, gaming, and Google hub friendly TV on the market! Do not waste time, money or get to know the best buy associates by name..lol...this is the best TV for the buck. Best advice is to watch a video on YouTube on setup settings for the best picture settings and you will not be disappointed!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive color and clarity on this tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Sony TV that I have bought and so far I’m very pleased. I normally buy Samsung and was convinced by the Best Buy salesman to go Sony. I am planning on being pleased with this tv for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great. Sound from speaker could be better. Picture is the greatest!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv and the picture is extremely clear. Our cats love to watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very high tech tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my sony tv its a very advance tv with 4 hdmis and you even have ac jacks on the back.. and one of the best parts is it has has a speaker phone so when searching on you tube, netflix, etc you could just speak to it instead of typing one by one with the remote

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV just do not use with their sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. I have 4 of them in two homes. Do not try with their sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv picture is really good, quality is good, like it mounted on the wall

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good tv good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied, great picture and color. Speakers could be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Pleased With Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV and give it 4 out of 5. My only beef is wifi strength reception and the HDMI ARC connection. ARC worked great before we did the firmware update. Spent hours on the phone with Sony, (thank you) but it works occasionally. Sony support was great and we thought we had it. All in all a great TV and we are pleased.

    I would recommend this to a friend
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