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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1315 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the 65" Class LED X850F Series 4K UHD TV for its exceptional picture quality, with many describing it as the most beautiful they've ever seen. The TV's easy setup process is also widely appreciated, making it user-friendly for all. While some users have concerns about the remote control syncing and contrast levels, the overall positive feedback on the TV's picture quality and user-friendly features make it a popular choice among customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,315 reviews
  • Rated 4 out of 5 stars

    quite good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just fine little bit expensive normal visual large

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, never had Sony before, but seems very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a great price for the 65" size. I did like this tv, however, the blacks were not black enough for my taste. On certain shows there was glitching, even with proper calibration. Overall nice looking TV, just couldn't get over the blacks not being true black!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV so far... Delay with sound when BT is connected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love cabrios. Gentle on clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transmission little loud, but the options are great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I look my new Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in for a Samsung and switched to a Sony 55 inch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to using this once we remodel room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than going to the movies on a Sunday night.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad gray uniformity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I though I got a bad panel but turn out this model is the worst in dark scenes. Everything that supposed to look dark looks gray. I would only recommend this tv if your not going to use it for movie night.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Domdlo,

      Thank you for the feedback, you may check this useful article below to learn more about different picture adjustments and display mode on your Android TV:

      https://www.sony.com/electronics/support/articles/00190409

      Regards,
      Zac Sony_US

  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Does not process streaming from web well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV looks good but does not have a good processor. Channel changing is slow. Does not seem to be able to play everything well enough coming in through the router.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rated 3 out of 5 stars

    Decent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price if your looking for a sony to occupy your living room. Because of the black levels and contrast, it may be hard to enjoy movies in a lighter space room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinoB, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Good but..,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture was great but sound kept going out. Returned it and got a Samsung Q

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerseygirl, we are sorry for the inconvenience you have experienced. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.


      Regards,
      Erin
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    There’s better options for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok for it’s price point. Contrast is average. Dark scenes are impossible to see what’s happening. Even worse in daylight.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    After 2 years Horizontal lines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years Sony TV started to show horizontal lanes, warranty is over so I end up with an useless 4Ktv don't buy Sony

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I regret this purchase.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you pay for a Sony, you can purchase a competitor for less money and a better picture. In my opinion, the picture is ordinary and not superior. I regret purchasing this TV, with Best Buy’s complicated return policy, it was too hard to return. If I could, I definitely would.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    died after 17 months with a known issue

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After checking on the web and finding out that they had main board issues and they still would not do anything to help me out to rectify checked with a few repair centers and it would have cost almost as much is a new television so I ended up buying an LG and so far I’m happy with that would definitely not recommend sony

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Features do not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy this brand again. We bought it because it had features like Google and Netflix. We can access Netflix with the one touch button but the Google feature does not work. When we tried setting it up and it didn't work we called the number for support. They told us it was a Google issue. When you call them they tell you it is an issue with the tv. So we can get Netflix but other "perks" of this tv - Google, HBO, Sling TV you absolutely cannot get to work even with their tech assistance. We have had other issues with it as well and would never recommend it. Wish we had taken it back within the first several days we got it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Tv was ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started disconnecting from wifi all the time, wifi is good and close, kept disconnecting from sound bar. Tv controller is way to big,with to many buttons. 1 week after I bought it,it went on sale for 999, my price 1300

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TV keeps shutting off

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning the tv was great, but after 7 or 8 months started to turn off by it self twice a month after 1 year it increase to 4 time a month and now is 3 times a day I bought the tv almost 2 years ago

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Broken in a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture was great but in a year it already was broken. Tv would turn on and off by itself.

    No, I would not recommend this to a friend
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